Find a TenderAwardedContract details notice

Published 1 May 2025, 14:37 BST

Official UK procurement notice

Out of Hours Telephone Service

Authority: Great Yarmouth Borough Council (Local council)·On behalf of: East Suffolk Council

ServicesBelow threshold - open competitionBelow thresholdReserved for SMEs and VCSEsReserved: E10000020SME suitable

Sectors: Postal and telecommunications services (64)Business Services & Consultancy (79) Delivery: Delivery location not published

Published estimate£50,000≈ £17k / year · £60,000 inc. VAT16% below published estimate

Submissions closed 3 Jun 2025awarded 23 Jun 2025

Awarded to Careium UK Limited

Contract term 3 yrsends 8 Jul 2028 · starts 9 Jul 2025

What is being bought

Published requirement description

The provision of a telephone answering service which deals with emergency issues, out of normal working hours

CPV: Telecommunication services except telephone and data transmission services · Telephone operator services · Telephone switchboard services

The lotProcurement structure

single lot · value published

Lot #1Awarded 3 yrsSMEPublished value£50,000

Contract period: 9 Jul 2025 – 8 Jul 2028 (3 yrs)Value: £50,000 exc. VAT · £60,000 inc. VAT

Eligibility: SME eligible

64214200 Telephone switchboard services 64220000 Telecommunication services except telephone and data transmission services 79511000 Telephone operator services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Lot awarding rule: An out of hours telephone service operator for Great Yarmouth Borough Council's local residents

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - open competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Below threshold
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 1 May 2025, 14:37 BST
Last source update: 17 Sept 2025, 12:00 BST
Authority reference: 2598-RFQ-O
FTS notice number: 2025/S 000-018464
Latest notice: Contract details notice (UK7)
Classification (CPV): Telecommunication services except telephone and data transmission servicesTelephone operator servicesTelephone switchboard services
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-050b78 Find a Tender

Contract terms

Reserved participation area: E10000020

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredElectronic submission allowed

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 3 Jun 2025, 17:00 BST
Clarification deadline: 27 May 2025, 17:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed

Detailed submission instructions & authority contactsFrom official release

www.in-tendhost.co.uk/eastsuffolk/aspx/Home ↗

Timeline

1 May 2025 → 17 Sept 2025 · 5 dates

Tender notice published
1 May 2025, 14:37 BST
Clarification questions by
27 May 2025, 17:00 BST
Submission deadline
3 Jun 2025, 17:00 BST
Contract starts
9 Jul 2025
Latest notice published
17 Sept 2025, 12:00 BST

Notice history

5 events · 3 releases on Find a Tender · since 1 May 2025

Tender notice published
1 May 2025, 14:37 BST
UK4
Contract award notice published
27 Jun 2025, 10:51 BST
UK6
Status changed to complete
27 Jun 2025, 10:51 BST
Contract signature expected
5 Jul 2025, 00:59 BST
scheduled
Contract details notice published
17 Sept 2025, 12:00 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £42,0001 award exc. VAT

Bids received 1

Named bidders 1published on the award notice

Contracts signed 1latest 9 Jul 2025

Awarded to	Value	Date	Status
Careium UK Limited9 Jul 2025 – 9 Jul 2026 · up to 9 Jul 2028Extensions: 1+1+1	£42,000	23 Jun 2025	Awarded

Contracts

Out of Hours Telephone Service · Careium UK Limited
Signed
9 Jul 2025
Value
£42,000
Period
9 Jul 2025 – 8 Jul 2026 · up to 9 Jul 2028 with extensions
Status
active
Extensions
1+1+1

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders · 7 at stage one	0	0	—

Who bid

wonCareium Ltd · North West England

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

2 public bodies on the notice

Great Yarmouth Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PXDC-1245-VQNQ Town Hall, Great Yarmouth, East of England, NR30 2QFContact email

Other public bodies

East Suffolk CouncilProcuring entityProcuring on behalf of GYBCGB-PPON: PLPP-1174-BHLX Woodbridge, East of EnglandContact name, email

Bidders & participating suppliers

2 commercial parties on the notice

Careium LtdAwarded supplierGB-COH: 04133585 Aspinall House, Walker Office Park, Lancashire, North West, BB1 2QEContact email
Careium LtdAwarded supplier Aspinall House, Walker Office Park, Lancashire , North West, BB1 2QEContact email, phone

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender17 Sept 2025, 12:00 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender27 Jun 2025, 10:51 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender1 May 2025, 14:37 BST