Official UK procurement notice
Out of Hours Call Centre · UK public procurement notice
Authority: Optivo
What is being bought
Published requirement descriptionCall Centre
- Recurrence: We would be looking to tender 6 months prior to the end of the contract, that could be at yr3, 5 or 7 subject to the success of the contract.
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1Contract for the provision incoming and outgoing out-of-hours emergency repairs call…Renewal
Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (5)
- Customer Journey: 25%
- Mobilisation & Resourcing: 25%
- Working with Optivo: 10%
- Disaster Recovery: 10%
- price: 30%
Published award criteria (5)
- Customer Journey: 25%
- Mobilisation & Resourcing: 25%
- Working with Optivo: 10%
- Disaster Recovery: 10%
- Price: 30%
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
Yes · We would be looking to tender 6 months prior to the end of the contract, that could be at yr3, 5 or 7 subject to the success of the contract.
- First published
- 22 Jun 2022, 16:14 BST
- Last source update
- 22 Jun 2022, 16:14 BST
- Award evaluation window
- 25 Jul 2022 – …
- Authority reference
OP7335- FTS notice number
2022/S 000-017092- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-034969Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
As per the contract documents (Contract, specification and KPI's)
Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=226619. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:226619)
How it was run
Official notice- Submission deadline
- 25 Jul 2022, 10:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 270 days from the deadline
- Bids opened
- 25 Jul 2022, 10:00 BST
Timeline
22 Jun 2022 → 25 Jul 2022 · 3 dates- Notice published22 Jun 2022, 16:14 BST
- Submission deadline25 Jul 2022, 10:00 BST
- Bids opened25 Jul 2022, 10:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria