Official UK procurement notice
Onsite First Responder Service
Authority: Karbon Homes (Public body)
Sectors: Business Services & Consultancy (79) Delivery: North East (UKC)
Published estimate£2,000,000total for 3 lots · £2,000,000 inc. VAT
Submissions closed 7 Aug 2026awarded 25 Aug 2026
Awarded to Orchard Homecare Services Ltd
Contract term 3 yrsends 27 Sept 2029 · up to 27 Sept 2031 with extensions · starts 29 Sept 2026
What is being bought3 lots · detail below
Published requirement descriptionThe provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at the below 3 sites.
Weavers Court, Swordy Drive, Alnwick NE66 1SZ - 58 Properties
The Manors, Adderlane Rd, Prudhoe NE42 5ET – 46 Properties
The Elms, Moorfoot Ave, Chester le Street, DH2 3DQ – 54 Properties
CPV: Customer-care services
Lots and requirements (3)Procurement structure
3 lots · all with a published value (£2,000,000 together) · same evaluation weights on every lotLot #1Weavers CourtAwardedRenewalPublished value£650,000
The source published no individual description for this lot.
Lot #2The ManorsAwardedRenewalPublished value£700,000
The source published no individual description for this lot.
Lot #3The ElmsAwardedRenewalPublished value£650,000
The source published no individual description for this lot.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored · same split on all 3 lots
Published sub-criteria (3)
- Quality Questions: 50%
- Pricing: 40%
- Social Value: 10%
Published award criteria (3)
- Quality Questions
- Pricing
- Social Value
What this means for your bid
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 3 Jul 2026, 14:32 BST
- Last source update
- 13 Oct 2026, 11:06 BST
- Award evaluation window
- Submission end – 21 Aug 2026
- Authority reference
202604-GS19- FTS notice number
2026/S 000-062848- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06c38bFind a Tender
How it was run
Official noticeRun through: Panacea
Access & registration note: Free
- Submission deadline
- 7 Aug 2026, 12:00 BST
- Clarification deadline
- 28 Jul 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
3 Jul 2026 → 13 Oct 2026 · 7 dates- Tender notice published110 days ago3 Jul 2026, 14:32 BST
- Clarification questions by85 days ago28 Jul 2026, 12:00 BST
- Submission deadline75 days ago7 Aug 2026, 12:00 BST
- Award decision expected by61 days ago21 Aug 2026, 23:59 BST
- Assessment summaries sent58 days ago25 Aug 2026
- Contract starts23 days ago29 Sept 2026
- Latest notice published8 days ago13 Oct 2026, 11:06 BST
Notice history
5 events · 3 releases on Find a Tender · since 3 Jul 2026- Tender notice published3 Jul 2026, 14:32 BSTUK4
- Contract award notice published14 Sept 2026, 09:41 BSTUK6
- Status changed to complete14 Sept 2026, 09:41 BST
- Contract signature expected30 Sept 2026, 23:59 BSTscheduled
- Contract details notice published13 Oct 2026, 11:06 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £1,670,0001 award exc. VAT
Bids received 88 from SMEs
Contracts signed 1latest 12 Oct 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Across several lots1 award | |||
| Orchard Homecare Services LtdSME7 Oct 2026 – 20 Sept 2029 · up to 20 Sept 2031Extensions: This Contract will be for a period of 3 years with optional 2 x 12 month extension. | £1,670,000 | 25 Aug 2026 | Awarded |
Contracts
Contract 1 · Orchard Homecare Services LtdSME
- Signed
- 12 Oct 2026
- Value
- £1,670,000
- Period
- 28 Oct 2026 – 27 Sept 2029 · up to 27 Sept 2031 with extensions
- Status
- active
- Extensions
- 2 x 12 month optional extensions.
3 agreed KPIs: Emergency Response Time · Average Response Time · Incident Reporting
- Emergency Response Time
- Average Response Time
- Incident Reporting
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Weavers Court | 2final-stage tenders | 2 | 0 | — |
| 2 · The Manors | 4final-stage tenders | 4 | 0 | — |
| 3 · The Elms | 2final-stage tenders | 2 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Orchard Homecare Services LtdAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender