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ClosedFind a Tender · UK4

Onsite First Responder Service

Buyer: Karbon Homes →

Participate on app.panacea-software.com ↗External submission platform

BuyerKarbon Homes
StatusClosed
Deadline7 Aug 2026
Value£2,000,000
Published3 Jul 2026

What is being bought

The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at the below 3 sites. Weavers Court, Swordy Drive, Alnwick NE66 1SZ - 58 Properties The Manors, Adderlane Rd, Prudhoe NE42 5ET – 46 Properties The Elms, Moorfoot Ave, Chester le Street, DH2 3DQ – 54 Properties

Categories

Customer-care services 79342320

Lot details

Weavers Court

To provide onsite first responder services at this extra care scheme site (Weavers Court).

Statusactive
Value£650,000
Contract periodFrom 29 Sept 2026 to 27 Sept 2029
SME suitabilitySuitable for SMEs

Award criteria
Quality Questions (50%)
Pricing (40%)
Social Value (10%)

The Manors

To provide onsite first responder services to this extra care scheme (The Manors).

Statusactive
Value£700,000
Contract periodFrom 29 Sept 2026 to 27 Sept 2029
SME suitabilitySuitable for SMEs

Award criteria
Quality Questions (50%)
Pricing (40%)
Social Value (10%)

The Elms

To provide onsite first responder services to this extra care scheme (The Elms).

Statusactive
Value£650,000
Contract periodFrom 29 Sept 2026 to 27 Sept 2029
SME suitabilitySuitable for SMEs

Award criteria
Quality Questions (50%)
Pricing (40%)
Social Value (10%)

What is included

ItemCategoryQuantity
1Customer-care servicesNot published
2Customer-care servicesNot published
3Customer-care servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Customer-care services (79342320); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7913,7424 median · 30.9 average (5,805 of 13,742 with a bid count)3.2 average (6,511 of 13,742 with named award suppliers)1 comparable price pairs
Same buyer0Not publishedNot publishedNot published
Similar published value (0.5×–2×)8164 median · 7.3 average (10 of 816 with a bid count)1.9 average (10 of 816 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyallowed
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06c38b
Latest release ID062848-2026
Latest release timestampFri Jul 03 2026 13:32:39 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/062848-2026
Tender statusactive
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: end2026-08-07T11:00:00Z
Expression of interest deadlineNot published
Enquiry deadline2026-07-28T11:00:00Z
Award period: startNot published
Award period: end2026-08-21T23:59:59+01:00
Submission method detailshttps://app.panacea-software.com/KarbonHomes/eRFX-Suppliers/OpenReq.aspx?requirementId=1e455c90-0a7a-4279-b33a-849a159ea89f
Submission languagesen
Electronic catalogue policyNot published
Total tender value£2,000,000
Tender lots in source3
Tender items in source3
Tender documents in source2
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
3 Jul 2026tender062848-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "id": "062848-2026",
  "tag": [
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  ],
  "date": "2026-07-03T14:32:39+01:00",
  "ocid": "ocds-h6vhtk-06c38b",
  "buyer": {
    "id": "GB-PPON-PCDL-6326-LXPW",
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  "tender": {
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        "value": {
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        },
        "status": "active",
        "renewal": {
          "description": "2 x 12 months"
        },
        "hasRenewal": true,
        "description": "To provide onsite first responder services at this extra care scheme site (Weavers Court).",
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality Questions",
              "type": "quality",
              "numbers": [
                {
                  "number": 50,
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                }
              ]
            },
            {
              "name": "Pricing",
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              "numbers": [
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                  "weight": "percentageExact"
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            },
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        },
        "contractPeriod": {
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          "startDate": "2026-09-29T00:00:00Z",
          "maxExtentDate": "2031-09-27T23:59:59+01:00"
        }
      },
      {
        "id": "2",
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        "value": {
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        }
      },
      {
        "id": "3",
        "title": "The Elms",
        "value": {
          "currency": "GBP",
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        },
        "status": "active",
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        "hasRenewal": true,
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              "name": "Social Value",
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            }
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        },
        "contractPeriod": {
          "endDate": "2029-09-27T23:59:59+01:00",
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          "maxExtentDate": "2031-09-27T23:59:59+01:00"
        }
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    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
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          }
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      },
      {
        "id": "2",
        "relatedLot": "2",
        "additionalClassifications": [
          {
            "id": "79342320",
            "scheme": "CPV",
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      },
      {
        "id": "3",
        "relatedLot": "3",
        "additionalClassifications": [
          {
            "id": "79342320",
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          }
        ]
      }
    ],
    "title": "Onsite First Responder Service",
    "value": {
      "currency": "GBP",
      "amountGross": 2000000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "062848-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/062848-2026",
        "format": "text/html",
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        "description": "Tender notice on Find a Tender",
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    "legalBasis": {
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    },
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    },
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    "tenderPeriod": {
      "endDate": "2026-08-07T11:00:00Z"
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    "enquiryPeriod": {
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    "aboveThreshold": true,
    "submissionTerms": {
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    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://app.panacea-software.com/KarbonHomes/eRFX-Suppliers/OpenReq.aspx?requirementId=1e455c90-0a7a-4279-b33a-849a159ea89f",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PCDL-6326-LXPW",
      "name": "Karbon Homes",
      "roles": [
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      "address": {
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        "country": "GB",
        "locality": "Newcastle upon Tyne",
        "postalCode": "NE12 8EG",
        "countryName": "United Kingdom",
        "streetAddress": "5 Gosforth Park, Gosforth Business Park"
      },
      "details": {
        "classifications": [
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            "id": "publicAuthoritySubCentralGovernment",
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            "description": "Public authority - sub-central government"
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      },
      "identifier": {
        "id": "PCDL-6326-LXPW",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Connor Jennings",
        "email": "connor.jennings@karbonhomes.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
3 Jul 2026 · 062848-2026 · tender
{
  "id": "062848-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-07-03T14:32:39+01:00",
  "ocid": "ocds-h6vhtk-06c38b",
  "buyer": {
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    "name": "Karbon Homes"
  },
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    "id": "202604-GS19",
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      },
      {
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        },
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        },
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        "description": "To provide onsite first responder services to this extra care scheme (The Elms).",
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}