Official UK procurement notice
NW2659 - App Development Services
Authority: NORTHUMBRIAN WATER GROUP LIMITED
What is being bought2 lots · detail below
Published requirement descriptionNorthumbrian Water Limited (NWL) provides water and sewerage services to approximately 4.4 million people in the North-East of England, Essex, and Suffolk. NWL aims to become the most digital water company globally. As part of this vision, Northumbrian Water Group (NWG) seeks to procure 2+1+1+1 years contracts with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App.
Lot 1: Customer Mobile Apps
NWL has four Customer apps, two for Northumbrian Water customers (iOS and Android) and two for Essex and Suffolk customers (iOS and Android). These apps allow customers to manage bills, create online accounts, make secure payments (credit card, Google Pay, and Apple Pay), check payment due dates, scan meter readings using their smartphone cameras, and access digital PayPoint cards. The apps, developed in Xamarin, utilize Azure API management for mobile-ready APIs, including smart usage data display.
Lot 2: Field Mobile Apps
NWL has five field apps exclusively for employees (iOS). Developed in Xamarin, these apps provide field teams with quick access to information and enable easy input of job-specific data through dynamic forms, which integrate with backend systems. These user-centric apps are regularly updated based on user feedback to enhance customer experience.
E.g. For both lots suppliers will collaborate with NWL's Product and Development teams to:
- Investigate and support system defect resolution, collaborating with Product Management.
- Develop necessary changes and document technical and functional designs.
- Review designs for optimal solutions without compromising existing functionality.
- Provide release notes for production deployments.
- Execute deployments following agreed processes, separating Developer and DBA roles.
- Update progress in the change management system (e.g., Jira).
- Build and unit test code, with detailed documentation for each deployment.
- Facilitate knowledge transfer and ensure environment consistency.
- Support environment refresh (data refresh) for testing purposes.
CPV: For data · For design · For development · For programming · For upgrading · Online · Software programming and consultancy services · Upgrade
Lots and requirements (2)Procurement structure
2 lots · no lot values publishedLot #12+1+1+1 year contracts with up to two suppliers to enhance, develop, and deploy…Renewal
2+1+1+1 year contracts with up to two suppliers to enhance, develop, and deploy Customer Mobile App.
Lot #22+1+1+1 year contract with up to two suppliers to enhance, develop, and deploy NWL's…Renewal
2+1+1+1 year contract with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Pre-requisites are detailed in the Pre-Qualification (PQQ) document within Ariba tendering
portal once an expression of interest is made and access details are provided.
- Successive reduction
- Candidates will be reduced successively across stages
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 3 Oct 2023, 16:46 BST
- Last source update
- 3 Oct 2023, 16:46 BST
- FTS notice number
2023/S 000-029158- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04079aFind a Tender- Contract terms summary
This will be advised as part of the tender stage.
- Performance terms
If applicable these will be advised in the tender documents.
Publisher note: Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water e-Sourcing Spend Management portal called "Ariba". Expressions of interest must be sent be sent to the e-mail address [email protected] before the deadline date. Once your expression of interest has been received (with the details as requested below), you will be given access to the Ariba portal within 48 hours from request (where possible) via an email (you have provided as part of your contact details) with a link to access the Ariba portal. You will be required to complete a Pre-Qualification Questionnaire (PPQ) in Ariba (following the same link as mentioned above) PQQ closes on 26/10/2023
How it was run
Official notice- Submission deadline
- 17 Oct 2023, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Deposits and guarantees
- Parent Company Guarantees and Performance Bonds may be requested as part of the award.
Timeline
3 Oct 2023 → 3 Apr 2024 · 3 dates- Notice published3 Oct 2023, 16:46 BST
- Submission deadline17 Oct 2023, 12:00 BST
- Bids must remain valid until3 Apr 2024, 23:59 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- TBCReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria