Nurse Call Systems · UK public procurement notice

NWSSP on behalf of Cwm Taf Morgannwg UHB has appointed Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites:

• Princess of Wales Hospital (POW) – Various Wards
• Maritime Mental Health Unit
• Glanrhyd Medium Secure Unit – Affray Alarm System
• Glanrhyd – Appleton Clinic
• Glanrhyd – Caswell Clinic Alarm Monitoring System
• Dewi Sant Hospital

The products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites.

Attempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.