← Back to search results

AwardedFind a Tender · award Update
BuyerCwm Taf Morgannwg University Health Board
StatusAwarded
DeadlineNot published
ValueValue not published
Published28 Aug 2026

What is being bought

NWSSP on behalf of Cwm Taf Morgannwg UHB has appointed Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites: • Princess of Wales Hospital (POW) – Various Wards • Maritime Mental Health Unit • Glanrhyd Medium Secure Unit – Affray Alarm System • Glanrhyd – Appleton Clinic • Glanrhyd – Caswell Clinic Alarm Monitoring System • Dewi Sant Hospital The products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. Attempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Nurse Call Systems

Statusactive
Value£123,039

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-065d5c
Latest release ID082188-2026
Latest release timestampFri Aug 28 2026 12:32:24 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsBelow threshold - without competition
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
28 Aug 2026awardUpdate, contractUpdate082188-2026
14 Apr 2026award, contract033812-2026
19 Mar 2026award, contract025285-2026
26 Feb 2026award, contract017499-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "082188-2026",
  "tag": [
    "awardUpdate",
    "contractUpdate"
  ],
  "date": "2026-08-28T13:32:24+01:00",
  "ocid": "ocds-h6vhtk-065d5c",
  "buyer": {
    "id": "GB-PPON-PBCZ-4581-GCVG",
    "name": "Cwm Taf Morgannwg University Health Board"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKL17",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKL15",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "50800000",
              "scheme": "CPV",
              "description": "Miscellaneous repair and maintenance services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-PPON-PQMM-9983-YHWG",
          "name": "Care-Com Systems (SW) Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "CTM-DIR-61678",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Nurse Call Systems",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "NWSSP on behalf of Cwm Taf Morgannwg UHB has appointed  Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites:\n•\tPrincess of Wales Hospital (POW) – Various Wards\n•\tMaritime Mental Health Unit\n•\tGlanrhyd Medium Secure Unit – Affray Alarm System\n•\tGlanrhyd – Appleton Clinic\n•\tGlanrhyd – Caswell Clinic Alarm Monitoring System\n•\tDewi Sant Hospital\nThe products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. \nAttempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PBCZ-4581-GCVG",
      "name": "Cwm Taf Morgannwg University Health Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": "Abercynon, Mountain Ash ",
        "postalCode": "CF45 4SN",
        "countryName": "United Kingdom",
        "streetAddress": "Navigation Park, Unit 3 Ynysmeurig House, "
      },
      "details": {
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PBCZ-4581-GCVG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lewis Ford",
        "email": "lewis.ford@wales.nhs.uk"
      }
    },
    {
      "id": "GB-PPON-PXWV-6492-CGMN",
      "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
      "roles": [
        "procuringEntity"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF15 7QZ",
        "countryName": "United Kingdom",
        "streetAddress": "4-5 Charnwood Court"
      },
      "identifier": {
        "id": "PXWV-6492-CGMN",
        "scheme": "GB-PPON"
      },
      "roleDetails": "Managing Organisation",
      "contactPoint": {
        "name": "Lewis Ford",
        "email": "lewis.ford@wales.nhs.uk",
        "telephone": "+442921501500"
      }
    },
    {
      "id": "GB-PPON-PQMM-9983-YHWG",
      "name": "Care-Com Systems (SW) Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": " Pontypridd",
        "postalCode": "CF37 5BH",
        "countryName": "United Kingdom",
        "streetAddress": "Young & Phillips Inspiration House, Cardiff Road, Upper Boat"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "PQMM-9983-YHWG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sales@carecom.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Nurse Call Systems",
      "value": {
        "amount": 123039,
        "currency": "GBP",
        "amountGross": 147646.8
      },
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "082188-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/082188-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-08-28T13:32:24+01:00"
        }
      ],
      "amendments": [
        {
          "id": "082188-2026",
          "description": "Contacting authority change"
        }
      ],
      "dateSigned": "2026-03-31T00:00:00+01:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (4 releases)
28 Aug 2026 · 082188-2026 · awardUpdate, contractUpdate
{
  "id": "082188-2026",
  "tag": [
    "awardUpdate",
    "contractUpdate"
  ],
  "date": "2026-08-28T13:32:24+01:00",
  "ocid": "ocds-h6vhtk-065d5c",
  "buyer": {
    "id": "GB-PPON-PBCZ-4581-GCVG",
    "name": "Cwm Taf Morgannwg University Health Board"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKL17",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKL15",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "50800000",
              "scheme": "CPV",
              "description": "Miscellaneous repair and maintenance services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-PPON-PQMM-9983-YHWG",
          "name": "Care-Com Systems (SW) Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "CTM-DIR-61678",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Nurse Call Systems",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "NWSSP on behalf of Cwm Taf Morgannwg UHB has appointed  Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites:\n•\tPrincess of Wales Hospital (POW) – Various Wards\n•\tMaritime Mental Health Unit\n•\tGlanrhyd Medium Secure Unit – Affray Alarm System\n•\tGlanrhyd – Appleton Clinic\n•\tGlanrhyd – Caswell Clinic Alarm Monitoring System\n•\tDewi Sant Hospital\nThe products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. \nAttempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PBCZ-4581-GCVG",
      "name": "Cwm Taf Morgannwg University Health Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": "Abercynon, Mountain Ash ",
        "postalCode": "CF45 4SN",
        "countryName": "United Kingdom",
        "streetAddress": "Navigation Park, Unit 3 Ynysmeurig House, "
      },
      "details": {
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PBCZ-4581-GCVG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lewis Ford",
        "email": "lewis.ford@wales.nhs.uk"
      }
    },
    {
      "id": "GB-PPON-PXWV-6492-CGMN",
      "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
      "roles": [
        "procuringEntity"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF15 7QZ",
        "countryName": "United Kingdom",
        "streetAddress": "4-5 Charnwood Court"
      },
      "identifier": {
        "id": "PXWV-6492-CGMN",
        "scheme": "GB-PPON"
      },
      "roleDetails": "Managing Organisation",
      "contactPoint": {
        "name": "Lewis Ford",
        "email": "lewis.ford@wales.nhs.uk",
        "telephone": "+442921501500"
      }
    },
    {
      "id": "GB-PPON-PQMM-9983-YHWG",
      "name": "Care-Com Systems (SW) Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": " Pontypridd",
        "postalCode": "CF37 5BH",
        "countryName": "United Kingdom",
        "streetAddress": "Young & Phillips Inspiration House, Cardiff Road, Upper Boat"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "PQMM-9983-YHWG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sales@carecom.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Nurse Call Systems",
      "value": {
        "amount": 123039,
        "currency": "GBP",
        "amountGross": 147646.8
      },
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "082188-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/082188-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-08-28T13:32:24+01:00"
        }
      ],
      "amendments": [
        {
          "id": "082188-2026",
          "description": "Contacting authority change"
        }
      ],
      "dateSigned": "2026-03-31T00:00:00+01:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}
14 Apr 2026 · 033812-2026 · award, contract
{
  "id": "033812-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-04-14T14:32:36+01:00",
  "ocid": "ocds-h6vhtk-065d5c",
  "buyer": {
    "id": "GB-PPON-PXWV-6492-CGMN",
    "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKL17",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKL15",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "50800000",
              "scheme": "CPV",
              "description": "Miscellaneous repair and maintenance services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-PPON-PQMM-9983-YHWG",
          "name": "Care-Com Systems (SW) Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "CTM-DIR-61678",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Nurse Call Systems",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "NWSSP on behalf of Cwm Taf Morgannwg UHB is has appointed  Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites:\n•\tPrincess of Wales Hospital (POW) – Various Wards\n•\tMaritime Mental Health Unit\n•\tGlanrhyd Medium Secure Unit – Affray Alarm System\n•\tGlanrhyd – Appleton Clinic\n•\tGlanrhyd – Caswell Clinic Alarm Monitoring System\n•\tDewi Sant Hospital\nThe products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. \nAttempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWV-6492-CGMN",
      "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL22",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF14 3UZ",
        "countryName": "United Kingdom",
        "streetAddress": "4-5 Charnwood Court,"
      },
      "details": {
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PXWV-6492-CGMN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lewis Ford",
        "email": "lewis.ford@wales.nhs.uk"
      }
    },
    {
      "id": "GB-PPON-PQMM-9983-YHWG",
      "name": "Care-Com Systems (SW) Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": " Pontypridd",
        "postalCode": "CF37 5BH",
        "countryName": "United Kingdom",
        "streetAddress": "Young & Phillips Inspiration House, Cardiff Road, Upper Boat"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "PQMM-9983-YHWG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sales@carecom.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Nurse Call Systems",
      "value": {
        "amount": 123039,
        "currency": "GBP",
        "amountGross": 147646.8
      },
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "033812-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/033812-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-04-14T14:32:36+01:00"
        }
      ],
      "dateSigned": "2026-03-31T00:00:00+01:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}
19 Mar 2026 · 025285-2026 · award, contract
{
  "id": "025285-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-03-19T14:53:25Z",
  "ocid": "ocds-h6vhtk-065d5c",
  "buyer": {
    "id": "GB-PPON-PXWV-6492-CGMN",
    "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-03-19T00:00:00+00:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKL17",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKL15",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "50800000",
              "scheme": "CPV",
              "description": "Miscellaneous repair and maintenance services"
            }
          ]
        }
      ],
      "title": "Nurse Call Systems",
      "value": {
        "amount": 123039,
        "currency": "GBP",
        "amountGross": 147646.8
      },
      "status": "active",
      "documents": [
        {
          "id": "025285-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/025285-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-03-19T14:53:25Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-PPON-PQMM-9983-YHWG",
          "name": "Care-Com Systems (SW) Ltd"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-03-31T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "CTM-DIR-61678",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Nurse Call Systems",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "NWSSP on behalf of Cwm Taf Morgannwg UHB is seeking to renew its nurse call, affray alarm, and communication systems installed across the following sites:\n•\tPrincess of Wales Hospital (POW) – Various Wards\n•\tMaritime Mental Health Unit\n•\tGlanrhyd Medium Secure Unit – Affray Alarm System\n•\tGlanrhyd – Appleton Clinic\n•\tGlanrhyd – Caswell Clinic Alarm Monitoring System\n•\tDewi Sant Hospital\nThe products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. \nAttempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWV-6492-CGMN",
      "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL22",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF14 3UZ",
        "countryName": "United Kingdom",
        "streetAddress": "4-5 Charnwood Court,"
      },
      "details": {
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PXWV-6492-CGMN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lewis Ford",
        "email": "lewis.ford@wales.nhs.uk"
      }
    },
    {
      "id": "GB-PPON-PQMM-9983-YHWG",
      "name": "Care-Com Systems (SW) Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": "Pontypridd,",
        "postalCode": "CF37 5BH",
        "countryName": "United Kingdom",
        "streetAddress": "Young & Phillips Inspiration House, Cardiff Road, Upper Boat, "
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "PQMM-9983-YHWG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sales@carecom.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
26 Feb 2026 · 017499-2026 · award, contract
{
  "id": "017499-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-02-26T15:35:24Z",
  "ocid": "ocds-h6vhtk-065d5c",
  "buyer": {
    "id": "GB-PPON-PXWV-6492-CGMN",
    "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKL17",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKL15",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "50800000",
              "scheme": "CPV",
              "description": "Miscellaneous repair and maintenance services"
            }
          ]
        }
      ],
      "title": "Nurse Call Systems",
      "value": {
        "amount": 123039,
        "currency": "GBP",
        "amountGross": 147646.8
      },
      "status": "pending",
      "documents": [
        {
          "id": "017499-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/017499-2026",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-02-26T15:35:24Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-PPON-PQMM-9983-YHWG",
          "name": "Care-Com Systems (SW) Ltd"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-03-15T23:59:59+00:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2029-03-15T23:59:59+00:00",
        "startDate": "2026-03-16T00:00:00+00:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "CTM-DIR-61678",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "suitability": {
          "sme": true
        }
      }
    ],
    "title": "Nurse Call Systems",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "NWSSP on behalf of Cwm Taf Morgannwg UHB is seeking to renew its nurse call, affray alarm, and communication systems installed across the following sites:\n•\tPrincess of Wales Hospital (POW) – Various Wards\n•\tMaritime Mental Health Unit\n•\tGlanrhyd Medium Secure Unit – Affray Alarm System\n•\tGlanrhyd – Appleton Clinic\n•\tGlanrhyd – Caswell Clinic Alarm Monitoring System\n•\tDewi Sant Hospital\nThe products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites.\nAttempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWV-6492-CGMN",
      "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL22",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF14 3UZ",
        "countryName": "United Kingdom",
        "streetAddress": "4-5 Charnwood Court,"
      },
      "details": {
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PXWV-6492-CGMN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lewis Ford",
        "email": "lewis.ford@wales.nhs.uk"
      }
    },
    {
      "id": "GB-PPON-PQMM-9983-YHWG",
      "name": "Care-Com Systems (SW) Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": "Pontypridd",
        "postalCode": "CF37 5BH",
        "countryName": "United Kingdom",
        "streetAddress": "Young & Phillips Inspiration House "
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "PQMM-9983-YHWG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sales@carecom.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}