Official UK procurement notice
NHS Highland GP Desktop and Server support
Authority: NHS Highland (NHS & healthcare)
What is being bought
Published requirement descriptionNHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following.
- IT Support services including Helpdesk, to general medical practices in NHS Highland
- Server hardware maintenance services for NHS Highland Health Board (Non GP Sector).
The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.
CPV: Computer support and consultancy services · Data network support services · Hardware consultancy services · Helpdesk and support services · IT services: consulting, software development, Internet and support · Software support services
The lotProcurement structure
single lot · no lot value publishedLot #1NHS Highland Health Board wish to award a contract to one supplier to provide IT…Awarded
NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following.
General Medical Practices’ services.
IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices’ clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract.
Other orderable services:
- Provision of a service to securely collect and dispose of IT equipment
- Provision of desktop installation services
- Provision of data verification services
- Provision of warehousing and delivery services
Managed Sector (Non GP) Services.
Server Maintenance for NHS Highland’s server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate.
Optional items – Managed Sector (Non GP) Services.
- Provision of out of hours cover to the NHS Highland server estate
- Provision of an on-demand helpdesk service to complement the existing in house helpdesk system.
- Provision of an on-demand desktop installation service to complement the existing in house provision.
- Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Response to NHS Requirement: 70%
- Total Cost of Ownership: 30%
Published award criteria (2)
- Response to NHS Requirement: 70
- Total Cost of Ownership: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 13 Dec 2024, 10:50 GMT
- Last source update
- 13 Dec 2024, 10:50 GMT
- Authority reference
HB/408 MD- FTS notice number
2024/S 000-040213- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04c7cbFind a Tender
Publisher note: (SC Ref:785760)
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Microtech Group LtdSubcontracting: declared | £1,756,400 † | — | Awarded |
Contracts
Contract 040213-2024-HB/408 MD-1 · Microtech Group Ltd
- Signed
- 1 Nov 2019
- Value
- £1,756,400
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6bids · 6 electronic · 6 from abroad | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Inverness Justice CentreReview body
Bidders & participating suppliers
1 commercial party on the notice- Microtech Group LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.