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active
Official procurement procedure

NCH Out of Hours Contact Centre Operations

Contact management software development services
Wales (UKL21)
Published value
£500,000
Submission deadline 24 Jan 2023, 12:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Newport City Homes: "NCH Out of Hours Contact Centre Operations". Published status: active. Published value: £500,000. 1 published lot. Recorded submission deadline: 24 Jan 2023, 12:00 GMT. See the official notice for participation instructions.
Contracting AuthorityNewport City HomesScope & CategoriesNot publishedSubmission Window
Closed
24 Jan 2023, 12:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£500,000
Bidder Intelligence · Authority Profile: Newport City Homes
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Newport City Homes. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNewport City Homes
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published21 Dec 2022, 10:05 GMT
Last source update21 Dec 2022, 10:05 GMT
Recurring procurementYes
ClassificationContact management software development services
Delivery area
Wales (UKL21)
OCIDocds-h6vhtk-03932b
What is being bought
Newport City Homes are seeking to procure a new Out of Hours Contact Centre Operations provider
What changed
From the official release history
  1. Published value updated to £500,000
    21 Dec 2022, 10:05 GMT
  2. Status changed to active
    21 Dec 2022, 10:05 GMT
  3. Official notice release published
    21 Dec 2022, 10:05 GMT
  4. Submission deadline changed to 24 Jan 2023, 12:00 GMT
    21 Dec 2022, 10:05 GMT
  5. Buyer information updated
    21 Dec 2022, 10:05 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£500,000
    NCH is seeking to procure a new Out of Hours Contact Centre Operations provider. Our objective is to provide 24x7 support to our customers across a range of tenures. We are seeking a service provider who can provide both the operational and technological support to cover the following activities: a.Support inbound and outbound calls for general customer queries, service Requests or Complaints about services b.Receive to customer contact through a range of different communication channels (telephone calls, email, web chat, social media, NCH App messages) c.Respond to customers professionally in line with the association’s Customer Service Standards, using their preferred choice of communication channel. d.Support customers with any technical difficulties in accessing services on Mobile App & Website e.Transfer calls to repair and operational teams where specialist advice or support is required.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    21 Dec 2022, 10:05 GMT
  2. Submission deadline
    24 Jan 2023, 12:00 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Newport City Homes

Contracting authority GB-FTS-71525
View buyer profile

  • Newport City Homes
    buyer

    sarah, Central Office Nexus House, Mission Court,, Bristol, UKL21, NP20 2DW
    Sarah.kelly@newportcityhomes.com
    +44 1633227713
    Published organisation website

  • Newport City Homes
    mediationBody
    reviewContactPoint

    Newport City Homes,, Central Office Nexus House, Mission Court,, Newport, NP20 2DW
    +44 1633227713

  • Newport City Homes Housing Association Limited
    reviewBody

    Newport City Homes,, Central Office Nexus House, Mission Court,, Newport, NP20 2DW
    +44 1633227713
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published