Official UK procurement notice
N/A · SSE PLC (Jun 2024)
Authority: SSE PLC·Consortium: 2 public authorities
What is being bought
Published requirement descriptionprovision of additional call handling Agent to support SSE call centre operations and provide ad hoc agents to cover severe weather events
CPV: Call centre
How this framework works
From the published notice- Places
- up to 1 suppliers · 4 bids received (4.0 per place) · 1 appointed (full)
The lotProcurement structure
single lot · no lot value publishedLot #1Provision of 10 full time additional call handling agents, and 1 team manager to…Awarded
provision of 10 full time additional call handling agents, and 1 team manager to support SSE call centre operations and supply ad hoc agents to cover severe weather events
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Condition of participation & required to be invited to bid.
1.The Supplier operation must be UK & Ireland based and not based offshore.
- Ability to provide on demand additional agents at short notice
- Agents must be fluent in spoken & written English and have a good level of comprehension.
- Either already be registered on the Jagger eSourcing portal or be willing to register on the portal.
Further information on the Jagger portal can be found at the following address:
sse.app.jaggaer.com/web/index.html ↗
If you meet the above conditions and wish to be invited to bid for this contract please email your expression of interest to Paul Midgley Senior Category Manager at:
Expression of Interest & Applications to be invited to bid must be received not later than 16:00hrs Monday 22nd July 2024.
- Shortlisting
- For further details and to submit your expression of interest please email Paul Midgley at: [email protected] no later than 16:00hrs Monday 22nd July 2024.
- “N/A” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 21 Jun 2024, 14:26 BST
- Last source update
- 11 Mar 2025, 10:55 GMT
- Award evaluation window
- 30 Sept 2024 – …
- FTS notice number
2025/S 000-008664- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0471deFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: To be invited to participate in the tender you must submit your expression of interest to [email protected] by no later than 16:00hrs Monday 22nd July 2024. The full scope of service will be provided upon request please email your request to Paul Midgley at: [email protected]
How it was run
Official notice- Appointment period ends
- 22 Jul 2024, 16:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
Timeline
22 Jul 2024 → 11 Mar 2025 · 2 dates- Admission / appointment period endsperiod end, not a bid countdown22 Jul 2024, 16:00 BST
- Notice published11 Mar 2025, 10:55 GMT
Notice history
2 events · 2 releases on Find a Tender · since 11 Mar 2025- Status changed to complete11 Mar 2025, 10:55 GMT
- Buyer details updated11 Mar 2025, 10:55 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
FW Services Customer Contact Centre Support Multi Site 1128
- Signed
- 27 Feb 2025
- Value
- £2,000,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids · 4 electronic · 2 from abroad | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Acas NationalReview body
- SSE Service PLcReview body
Framework contractors & participating bidders
1 commercial party on the notice- Ant Marketing LimitedFramework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.