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Published 23 Jun 2026, 12:33 BST

Official UK procurement notice

Mystery Shopping Market Research for TransPennine Trains Limited

Official notice

Authority: Transpennine Trains Limited (Public body)

ServicesOpen procedureAbove thresholdSME suitable
Sectors: Business Services & Consultancy (79) Delivery: UK
Published estimate£375,000≈ £375k / year · £450,000 inc. VAT
Submissions closed 21 Jul 2026
Contract term 1 yrends 30 Sept 2027 · up to 30 Sept 2029 with extensions · starts 1 Oct 2026

What is being bought

Published requirement description

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme.

For more information about this opportunity, please visit the eSourcing portal at:

www.delta-esourcing.com/tenders/UK-UK-Manche… ↗

To respond to this opportunity, please click here:

www.delta-esourcing.com/respond/3K9M892546 ↗

CPV: Market research services

The lotProcurement structure

single lot · value published
Lot #1Renewal 1 yrSMEPublished value£375,000
Contract period: 1 Oct 2026 – 30 Sept 2027 (1 yr) · up to 30 Sept 2029 with extensionsValue: £375,000 exc. VAT · £450,000 inc. VAT
Delivery: UKEligibility: SME eligible
Extensions: Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.
79310000 Market research services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please refer to Procurement Specific Questionnaire - ITT Part 3A

  • Technical & professional ability

    Please refer to Procurement Specific Questionnaire - ITT Part 3A

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 40%Price: 50%Social value: 10%
Published sub-criteria (3)
  • Quality and Technical: 40%
  • Commercials: 50%
  • Social Value: 10%
Published award criteria (3)
  • Commercials: Refer to tender docs
  • Quality and Technical: Refer to tender docs
  • Social Value: Refer to tender docs
Conditions of participation2
  • Economic & financial standing

    Please refer to Procurement Specific Questionnaire - ITT Part 3A

  • Technical & professional ability

    Please refer to Procurement Specific Questionnaire - ITT Part 3A

What this means for your bid
  • Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 Jun 2026, 12:33 BST
Last source update
23 Jun 2026, 12:33 BST
Award evaluation window
Submission end – 10 Sept 2026
Authority reference
TPT365
FTS notice number
2026/S 000-058926
Latest notice
Tender notice (UK4)
Classification (CPV)
Market research services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-06bb02 Find a Tender

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidElectronic submission allowedLanguage: EN
Access & registration note: Free Select account; no DUNS asked at signup
Submission deadline
21 Jul 2026, 12:00 BST
Clarification deadline
3 Jul 2026, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com ↗ with access code 3K9M892546

Timeline

23 Jun 2026 → 1 Oct 2026 · 5 dates
  1. Tender notice published119 days ago
    23 Jun 2026, 12:33 BST
  2. Clarification questions by109 days ago
    3 Jul 2026, 12:00 BST
  3. Submission deadline91 days ago
    21 Jul 2026, 12:00 BST
  4. Award decision expected by39 days ago
    10 Sept 2026, 23:59 BST
  5. Contract starts19 days ago
    1 Oct 2026, 00:00 BST

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    23 Jun 2026, 12:33 BST
    UK4

Contracting authority & participating public bodies

Transpennine Trains Limited

Contracting authorityPublic undertaking GB-PPON: PXNX-1214-CQYL Bridgewater House, 58-60 Whitworth Street, Manchester, North West, M1 6LTContact name, email, phone

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender