Mystery Shopping Market Research for TransPennine Trains Limited

{
  "id": "058926-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-06-23T12:33:40+01:00",
  "ocid": "ocds-h6vhtk-06bb02",
  "buyer": {
    "id": "GB-PPON-PXNX-1214-CQYL",
    "name": "Transpennine Trains Limited"
  },
  "tender": {
    "id": "TPT365",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 375000,
          "currency": "GBP",
          "amountGross": 450000
        },
        "status": "active",
        "renewal": {
          "description": "Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year."
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Commercials",
              "type": "price",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "description": "Refer to tender docs"
            },
            {
              "name": "Quality and Technical",
              "type": "quality",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "Refer to tender docs"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "Refer to tender docs"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2027-09-30T23:59:59+01:00",
          "startDate": "2026-10-01T00:00:00+01:00",
          "maxExtentDate": "2029-09-30T23:59:59+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "Please refer to Procurement Specific Questionnaire - ITT Part 3A"
            },
            {
              "type": "technical",
              "description": "Please refer to Procurement Specific Questionnaire - ITT Part 3A"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79310000",
            "scheme": "CPV",
            "description": "Market research services"
          }
        ]
      }
    ],
    "title": "Mystery Shopping Market Research for TransPennine Trains Limited",
    "value": {
      "amount": 375000,
      "currency": "GBP",
      "amountGross": 450000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "058926-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/058926-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-06-23T12:33:40+01:00"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-09-10T23:59:59+01:00"
    },
    "description": "TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme.\nFor more information about this opportunity, please visit the eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/3K9M892546",
    "tenderPeriod": {
      "endDate": "2026-07-21T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-07-03T12:00:00+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/ with access code 3K9M892546",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PXNX-1214-CQYL",
      "name": "Transpennine Trains Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M1 6LT",
        "countryName": "United Kingdom",
        "streetAddress": "Bridgewater House, 58-60 Whitworth Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "PXNX-1214-CQYL",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Ahmed Akram",
        "email": "ahmed.akram@tpexpress.co.uk",
        "telephone": "0330 095 4077"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}