Museum Ticketing Platform

{
  "id": "047882-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-05-22T13:32:06+01:00",
  "ocid": "ocds-h6vhtk-06a137",
  "buyer": {
    "id": "GB-PPON-PDYH-3246-XWTR",
    "name": "Norfolk County Council"
  },
  "tender": {
    "id": "NCCT43448",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "description": null,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2029-10-31T23:59:59+00:00",
          "startDate": "2026-11-01T00:00:00+00:00",
          "maxExtentDate": "2031-10-31T23:59:59+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH15",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH16",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH17",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "22459000",
            "scheme": "CPV",
            "description": "Tickets"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "92521000",
            "scheme": "CPV",
            "description": "Museum services"
          }
        ]
      }
    ],
    "title": "Museum Ticketing Platform",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Norfolk Museum Service (NMS), part of Norfolk County Council (NCC), is seeking to procure a modern, cloud-based software solution to replace its existing ticketing and membership system. \nNMS seeks to provide a seamless customer journey for ticket sales and memberships, while supporting increased overall footfall.\nThe solution must support the full range of museum functions, including:\n•\tFront of house operations\n•\tBack-office administration\n•\tOnline sales\n•\tStock management\n•\tBookings and events\n•\tMemberships\nThe solution must also support financial integration and meet public sector accessibility, security, and data protection requirements.\nThe solution must operate reliably across 10 museum sites, support approximately 400,000 annual visitors, and enable both on-site and remote service delivery. \nThe specifications provided are intended to give a clear indication of NMS’s requirements.\nNMS intends to complete the procurement process by the end of Q3 2026, with implementation and go-live to follow in line with the agreed project timetable.\nNMS reserves the right to amend the specifications. \nNMS may consider reasonable customisation of a proposed solution.",
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PDYH-3246-XWTR",
      "name": "Norfolk County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH15",
        "country": "GB",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Martineau Lane"
      },
      "details": {
        "url": "http://www.norfolk.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PDYH-3246-XWTR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sourcingteam@norfolk.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "047882-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/047882-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-05-22T13:32:06+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-06-05T23:59:59+01:00",
        "description": "Please contact Zoe Pomeroy, Transformation Projects Officer, directly at zoe.pomeroy@norfolk.gov.uk to request a copy of our Specification and Statement of Requirement which is to be completed and returned by Friday 5th June."
      }
    ]
  },
  "initiationType": "tender"
}