Official UK procurement notice
Mobile Voice and Data Services 2
Authority: Government Commercial Agency (Central government)
What is being bought3 lots · detail below
Published requirement descriptionRM6391 Mobile Voice and Data Services 2 (MVDS2) is the replacement for the RM6261 Mobile Voice and Data Services agreement (MVDS) which expires in December 2026.
MVDS2 builds upon the success of MVDS by maintaining the existing competitive airtime offering through a rationalised lot structure, focussing on making optional services such as devices, mobile device management etcetera easier to procure on a standalone basis.
The lot structure maintains the existing supplier base primarily with the Mobile Network Operators (MNO’s), Mobile Virtual Network Operators (MVNOs) and re-sellers.
The lots will be as follows:
Lot 1 - Mobile Catalogue and Optional Services
Lot 2 - Mobile Solutions
Lot 3 - Telecommunications Audit and Advisory Services
MVDS2 creates a compliant framework that leverages the benefits of the new Procurement Regulations, the Procurement Act 2023 (PA23) adopting new mechanisms for Award with and without Competition.
CPV: Auditing services · Computer audit consultancy and hardware consultancy services · Computer-related professional services · Operating systems · Postal and telecommunications services · Radio, television, communication, telecommunication and related equipment · SIM cards · Security software development services · Systems and technical consultancy services · Telecommunication consultancy services
How this framework works
From the published notice- Type
- Open framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Bids received
- 11 bids on the busiest of 3 lots · 11 suppliers appointed
- Framework period
- 2 yrs · up to 4 yrs from 17 Sept 2026
- Supplier levy on call-offs (max %)
1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.
Who may buy through it
Refer to RM6391 Mobile Voice and Data Services 2 - Customer List for details of contracting authorities that may use the Framework Contract. Please note that this Framework Contract excludes Private Utilities as defined in Section 2 of the Procurement Act 2023 as Buyers. This is not a utility contract under Section 6 of the Procurement Act 2023.
Published description of the framework
Refer to Framework Schedule 7 (Call-Off Award Procedure) - of the competitive selection processes for the award of contracts under this framework.
The Buyer has the ability to complete a Catalogue Enabled Further Competition, Single Stage Competitive Process, Two Stage Competitive Process or Multi Stage Competitive Process. Lot 3 shall comprise a capability matrix, which shall be determined at the FW tender stage and allow a Buyer to identify suppliers within the lot that can deliver a required capability or capabilities. Once identified, the Buyer shall decide which competitive process they require for their call-off.
Lots and requirements (3)Procurement structure
3 lots · all with a published value · evaluation weights differ by lotLot #1Mobile Catalogue and Optional ServicesAwardedRenewalPublished value£1,100,000,000
The source published no individual description for this lot.
Lot #2Mobile SolutionsAwardedRenewalPublished value£300,000,000
The source published no individual description for this lot.
Lot #3Telecommunications Audit and Advisory ServicesAwardedRenewalPublished value£100,000,000
The source published no individual description for this lot.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Split |
|---|---|---|---|
| 1 · Mobile Catalogue and Optional Services | 40% | 60% | |
| 2 · Mobile Solutions | 60% | 40% | |
| 3 · Telecommunications Audit and Advisory Services | 55% | 45% |
- Price carries 40–60 points depending on the lot. Read the split per lot below.
- “Mobile Voice and Data Services 2” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Refer to RM6391 Mobile Voice and Data Services 2 - Customer List for details of contracting authorities that may use the Framework Contract. Please note that this Framework Contract excludes Private Utilities as defined in Section 2 of the Procurement Act 2023 as Buyers. This is not a utility contract under Section 6 of the Procurement Act 2023.
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 3 Apr 2025, 09:14 BST
- Last source update
- 2 Oct 2026, 10:48 BST
- Award evaluation window
- Submission end – 7 Sept 2026
- Authority reference
RM6391- FTS notice number
2026/S 000-020230- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area in notice
- Official registry OCID
ocds-h6vhtk-04fc61Find a Tender
How it was run
Official notice- Appointment period ends
- 21 Apr 2026, 15:00 BST
- Clarification deadline
- 27 Mar 2026, 15:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
- Supplier levy on call-offs (max %)
call-off levy · 1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.
Timeline
3 Apr 2025 → 2 Oct 2026 · 10 dates- Planning notice published3 Apr 2025, 09:14 BST
- Market engagement313 days ago11 Dec 2025, 23:59 GMT
Further information regarding industry engagement events and contact information can be found on our webpage
- Next notice expected230 days ago4 Mar 2026, 23:59 GMT
- Tender notice published229 days ago6 Mar 2026, 10:09 GMT
- Clarification questions by208 days ago27 Mar 2026, 15:00 GMT
- Admission / appointment period ends183 days ago · period end, not a bid countdown21 Apr 2026, 15:00 BST
- Assessment summaries sent44 days ago7 Sept 2026, 00:00 BST
- Award decision expected by43 days ago7 Sept 2026, 23:59 BST
- Contract starts34 days ago17 Sept 2026, 00:00 BST
- Latest notice published19 days ago2 Oct 2026, 10:48 BST
Notice history
10 events · 5 releases on Find a Tender · since 3 Apr 2025- Preliminary market engagement notice published3 Apr 2025, 09:14 BSTUK2
- Pipeline notice published17 Apr 2025, 09:20 BSTUK1
- Tender notice published6 Mar 2026, 10:09 GMTUK4
- Status changed to active6 Mar 2026, 10:09 GMT
- Procurement method changed6 Mar 2026, 10:09 GMT
- Deadline published: 21 Apr 2026, 15:00 BST6 Mar 2026, 10:09 GMT
- Contract award notice published7 Sept 2026, 12:38 BSTUK6
- Status changed to complete7 Sept 2026, 12:38 BST
- Contract signature expected17 Sept 2026, 23:59 BSTscheduled
- Contract details notice published2 Oct 2026, 10:48 BSTUK7
Routine re-releases (5)
- 2025-04: 2 releases · 3 Apr 2025, 17 Apr 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Mobile Catalogue and Optional Services1 award | |||
| British Telecommunications Plc, Gamma Network Solutions Limited, SCG CorporateSME, Southern Communications Corporate Solutions LimitedSME, VODAFONE LIMITED, Virgin Media Business Ltd17 Sept 2026 – 16 Sept 2028 · up to 16 Sept 2030Extensions: The Framework Contract will be established for 24 months with two possible further extensions of 12 months each. | £1,100,000,000very large published value · not counted until verified, check the notice | 7 Sept 2026 | Awarded |
| Lot 2 · Mobile Solutions1 award | |||
| Barclay Digital ServicesSME, British Telecommunications Plc, Gamma Network Solutions Limited, Pelion IOT LimitedSME, SCG CorporateSME, Southern Communications Corporate Solutions LimitedSME +2 more17 Sept 2026 – 16 Sept 2028 · up to 16 Sept 2030Extensions: The Framework Contract will be established for 24 months with two possible further extensions of 12 months each. | £300,000,000 | 7 Sept 2026 | Awarded |
| Lot 3 · Telecommunications Audit and Advisory Services1 award | |||
| BILLMONITOR LIMITEDSME, Fleet Mobile Communications LimitedSME, Nuvoli LtdSME17 Sept 2026 – 16 Sept 2028 · up to 16 Sept 2030Extensions: The Framework Contract will be established for 24 months with two possible further extensions of 12 months each. | £100,000,000 | 7 Sept 2026 | Awarded |
Contracts
Contract 1 · British Telecommunications Plc, Gamma Network Solutions Limited, SCG CorporateSME, Southern Communications Corporate Solutions LimitedSME, VODAFONE LIMITED, Virgin Media Business Ltd
- Signed
- 17 Sept 2026
- Value
- £1,100,000,000
- Period
- 17 Sept 2026 – 16 Sept 2028 · up to 16 Sept 2030 with extensions
- Status
- active
- Extensions
- 2 years +12 months + 12 months
3 agreed KPIs: Self Service Portal availability · Account Management · Customer Services
- Self Service Portal availability, For Self Service Portal the Supplier shall be allowed to allocate a maximum of 8 hrs Service Downtime which should take place between 20:00 and 06:00 hr (outside of Business hours). 97.5% operational hours
- Account Management, Tariff changes and connection volume changes processed by Variation Form. 100% 30 days from end of current billing period
- Customer Services, Call answered within 60 seconds - At all times - 80% Calls abandoned - Within 24 hours - >5 Acknowledgement of email enquiries, including billing - Within 24 hours of receipt - 90% Resolution of email enquiries, including billing - Within 5 working days of receipt - 95% Incident Management Fix Times Priority One --> 4 hours - 95% Priority Two --> 8 hours - 90% Priority Three --> 3 working days - 90% Priority Four --> 5 working days - 90% Incident Management Response Times Priority One --> 15 mins - 95% Priority Two --> 30 mins - 90% Priority Three --> 1 hour - 85% Priority Four --> 8 hours - 80%
Contract 2 · Barclay Digital ServicesSME, British Telecommunications Plc, Gamma Network Solutions Limited, Pelion IOT LimitedSME, SCG CorporateSME, Southern Communications Corporate Solutions LimitedSME +2 more
- Signed
- 17 Sept 2026
- Value
- £300,000,000
- Period
- 17 Sept 2026 – 16 Sept 2028 · up to 16 Sept 2030 with extensions
- Status
- active
- Extensions
- 2 years +12 months + 12 months
5 agreed KPIs: Self Service Portal availability · Account Management · Customer Services …
- Self Service Portal availability, For Self Service Portal the Supplier shall be allowed to allocate a maximum of 8 hrs Service Downtime which should take place between 20:00 and 06:00 hr (outside of Business hours). 97.5% operational hours
- Account Management, Tariff changes and connection volume changes processed by Variation Form. 100% 30 days from end of current billing period
- Customer Services, Call answered within 60 seconds - At all times - 80% Calls abandoned - Within 24 hours - >5 Acknowledgement of email enquiries, including billing - Within 24 hours of receipt - 90% Resolution of email enquiries, including billing - Within 5 working days of receipt - 95% Incident Management Fix Times Priority One --> 4 hours - 95% Priority Two --> 8 hours - 90% Priority Three --> 3 working days - 90% Priority Four --> 5 working days - 90% Incident Management Response Times Priority One --> 15 mins - 95% Priority Two --> 30 mins - 90% Priority Three --> 1 hour - 85% Priority Four --> 8 hours - 80%
- Accuracy /Timelines, Accurate and timely billing of Buyer at least 98% at all times
- Availability, Attendance at quarterly business review calls at least 98% at all times
Contract 3 · BILLMONITOR LIMITEDSME, Fleet Mobile Communications LimitedSME, Nuvoli LtdSME
- Signed
- 17 Sept 2026
- Value
- £100,000,000
- Period
- 17 Sept 2026 – 16 Sept 2028 · up to 16 Sept 2030 with extensions
- Status
- active
- Extensions
- 2 years +12 months + 12 months
4 agreed KPIs: Information Security · Service Deliverables · Customer Satisfaction …
- Information Security, When importing and storing Buyer Data from the Buyer and/or the Buyer's telecoms / technology Third Party Providers, the Supplier shall ensure that Security risks are controlled and any Security Breaches reported and remediated to the Authority and the Buyer within 72 hours
- Service Deliverables, The Supplier shall ensure that all agreed outputs including but not limited to proposals, reports, guidance are provided to the Buyer in line with the frequency and within the budget specified by the Buyer
- Customer Satisfaction, The Supplier shall ensure that the Deliverables in each Call Off Contract are delivered in accordance with the statement of requirements and to the satisfaction of the Buyer
- Value for Money, Where required by the Buyer, the Supplier shall adhere to the Benchmarking requirements set out in Call Off Schedule 16: Benchmarking
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Mobile Catalogue and Optional Services | 5final-stage tenders | 1 | 0 | — |
| 2 · Mobile Solutions | 11final-stage tenders | 7 | 0 | — |
| 3 · Telecommunications Audit and Advisory Services | 3final-stage tenders | 3 | 0 | — |
Who bid
- did not winABZORB SYSTEMS LTDSME · Yorkshire and the Humber · 2
- did not winBDR Technical Solutions LimitedSME · West Midlands · 2
- did not winSOCIAL TELECOMS C.I.C.SME · West Midlands · 2
- wonFleet Mobile Communications LimitedSME · Greater London · 2, 3
- wonVODAFONE LIMITED · South East England · 1, 2
- wonBarclay Digital Services LtdSME · Northern Ireland · 2
- wonBRITISH TELECOMMUNICATIONS LIMITED · Greater London · 1, 2
- wonGamma Network Solutions Limited · North West England · 1, 2
- wonPelion IOT LimitedSME · Scotland · 2
- wonNuvoli LimitedSME · West Midlands · 3
- wonOptimor LimitedSME · Greater London · 3
- wonSCG CorporateSME · South East England · 1, 2
- wonVirgin Media Business Limited · South East England · 1, 2
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Framework contractors & participating bidders
16 commercial parties on the notice · 13 awarded- ABZORB SYSTEMS LTDBidder / tenderer
- BDR Technical Solutions LimitedBidder / tenderer
- BILLMONITOR LIMITEDFramework contractor
- Barclay Digital Services LtdFramework contractor
- British Telecommunications plcFramework contractor
- Fleet Mobile Communications LimitedFramework contractor
- Gamma Network Solutions LimitedFramework contractor
- Nuvoli LimitedFramework contractor
- Pelion IOT LimitedFramework contractor
- Pelion IOT LimitedFramework contractor
Show 6 more suppliers
- SCG CorporateFramework contractor
- SCG CorporateFramework contractor
- SOCIAL TELECOMS C.I.C.Bidder / tenderer
- VODAFONE LIMITEDFramework contractor
- Virgin Media Business LimitedFramework contractor
- Vodafone LimitedFramework contractor
Official documents & specifications (13)
Official links; attachments are not copiedTender pack and attachments
- Signed contract RM6391 Redacted Contract
- Bidding documents and specifications
- Signed contract RM6391 Redacted Contract
- Signed contract RM6391 Redacted Contract
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender