Market Engagement for the Provision of STRS Patient Transport Services

Guy’s and St Thomas’ NHS Foundation Trust (“the Authority”) is undertaking a Pre-Market Engagement (PME) exercise in relation to the future procurement of Patient Transport Services for the South Thames Retrieval Service (STRS).<br/><br/>STRS is a specialist paediatric critical care retrieval service based at Evelina London Children’s Hospital. The service provides emergency and urgent retrieval and transfer of critically ill children between referring hospitals and specialist paediatric intensive care units (PICUs) across a regional network.<br/><br/>The Authority is seeking to procure a dedicated specialist patient transport service operating on a 24/7 basis. The proposed service is expected to support the rapid deployment and transfer of specialist clinical retrieval teams and critically ill paediatric patients.<br/><br/>The anticipated scope of services includes, but is not limited to:<br/><br/>Provision of specialist ambulances suitable for paediatric critical care transport;<br/>Provision and maintenance of associated ambulance equipment;<br/>Provision of Ambulance Technicians and operational support staff;<br/>Vehicle maintenance, servicing, cleaning, and compliance management;<br/>Support for rapid mobilisation and time-critical patient transfers;<br/>Provision of contingency and resilience arrangements; and<br/>Participation in contract governance and performance management arrangements.<br/><br/>The Authority anticipates that the service model will operate on the basis that:<br/><br/>The Supplier provides ambulances, associated equipment, and Ambulance Technicians; and<br/>The Authority provides the clinical retrieval team (e.g. doctors and nurses).<br/><br/>The service is expected to include:<br/><br/>Two (2) dedicated ambulances available on site at all times;<br/>One (1) backup vehicle available 24/7; and<br/>Access to a resilience vehicle for contingency scenarios.<br/><br/>The future provider is anticipated to:<br/><br/>Be registered with the Care Quality Commission (CQC);<br/>Have a certified CQC Registered Manager in place;<br/>Operate within a clinical healthcare environment; and<br/>Demonstrate the ability to deliver a highly reliable, time-critical service.<br/><br/>As part of this PME exercise, interested suppliers will be invited to:<br/><br/>Review the PME briefing document, draft Specification, and PME questionnaire;<br/>Submit written feedback to the Authority;<br/>Participate in supplier engagement discussions and/or one-to-one sessions (where applicable); and<br/>Raise clarification questions during the PME period.<br/><br/>The PME documentation can be accessed via the Atamis procurement portal. Suppliers who experience difficulties accessing the portal, or who wish to request the PME documentation directly, may contact: cread@ecovategroup.com<br/><br/>The Authority intends to undertake a competitive procurement process in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023 (“PSR 2023”). However, the final procurement approach may be refined following completion of the PME exercise.<br/><br/>The indicative timeline currently anticipates:<br/><br/>Launch of formal tender process: June 2026;<br/>Contract award: September 2026;<br/>Mobilisation period: October 2026; and<br/>Contract commencement: 1 November 2026.<br/><br/>The Authority is particularly interested in obtaining market feedback regarding:<br/><br/>Vehicle availability and lead times;<br/>Mobilisation requirements and timelines;<br/>Workforce availability and operational models;<br/>Interim or phased delivery solutions; and<br/>Commercial considerations and key market constraints.<br/><br/>Participation in this PME exercise is not part of a formal procurement process, and responses will not be evaluated or scored.