Find a TenderAwarded

Published 26 Jul 2023, 14:48 BST

Official UK procurement notice

Managed Security Operations Centre and Security Event and Information Management System (SIEM) for Karbon Homes

Official notice

Authority: Karbon Homes (Public body)

ServicesOpen procedure

Sectors: Recreational, cultural and sporting services (92) Delivery: North East (UKC22)

Awarded value£312,541published contract · exc. VAT

Submissions closed 8 Sept 2023awarded 23 May 2024

Awarded to TruStack Ltd

What is being bought

Published requirement description

The purpose of this tender is to invite prospective vendors to submit a proposal to supply a Managed Security Operations Centre and Security Event and Information Management System (SOC & SIEM) to Karbon Homes. The tender provides vendors with the relevant organizational, operational, service and performance, system, security, and architectural requirements of the service.

CPV: Cybercafé services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North East · Tyneside

Extensions: 60 month(s) from the commencement date, with 36 initial month(s) and option to extend 1x24 month(s)Variant bids: not allowed

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 50%Price: 40%Social value: 10%

Published sub-criteria (9)

Implementation and Configuration: 15%
Ongoing Operations: 15%
Auditing and Reporting: 5%
Offboarding: 3%
Case Studies: 3%
Contract Management: 3%
Service Reporting: 6%
price: 40%
Social Value: 10%

Published award criteria (9)

Implementation and Configuration: 15.00%
Ongoing Operations: 15.00%
Auditing and Reporting: 5.00%
Offboarding: 3.00%
Case Studies: 3.00%
Contract Management: 3.00%
Social Value: 10.00%
Service Reporting: 6.00%
Price: 40.00%

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 26 Jul 2023, 14:48 BST
Last source update: 23 May 2024, 13:09 BST
Award evaluation window: 6 Sept 2023 – …
Authority reference: CA12698 -
FTS notice number: 2024/S 000-016328
Classification (CPV): Cybercafé services
Delivery area: North East (UKC22)
Official registry OCID: ocds-h6vhtk-03ea89 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

How it was run

Official notice

Run through: MultiQuote · Who buys & how to bid on MultiQuote

Supplier login requiredLanguage: EN

Access & registration note: Free

Submission deadline: 8 Sept 2023, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 6 Sept 2023, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

suppliers.multiquote.com ↗

Timeline

6 Sept 2023 → 23 May 2024 · 3 dates

Bids opened
6 Sept 2023, 12:00 BST
Submission deadline
8 Sept 2023, 12:00 BST
Notice published
23 May 2024, 13:09 BST

Notice history

2 events · 3 releases on Find a Tender · since 1 Sept 2023

Deadline moved to 8 Sept 2023, 12:00 BST
1 Sept 2023, 09:12 BST
+2 days · was 6 Sept 2023, 12:00 BST
Status changed to complete
23 May 2024, 13:09 BST

Published amendments (1 · 1 deadline change)

When	What	Before	After	Shift
—	Bid openingConditions for opening of tenders · IV.2.7	6 Sept 2023	8 Sept 2023	+2 d
—	DeadlineTime limit for receipt of tenders or requests to participate · IV.2.2	6 Sept 2023	8 Sept 2023	+2 d

Extension

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £312,5411 contract exc. VAT

Bids received 22

Contracts signed 1latest 23 May 2024

Awarded to	Value	Date	Status
TruStack LtdSME	£312,541 †	—	Awarded

Contracts

Managed Security Operations Centre and Security Event and Information Management System (SIEM) for Karbon Homes · TruStack LtdSME
Signed
23 May 2024
Value
£312,541
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
22bids	—	—	—

Contracting authority & participating public bodies

Karbon Homes

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities Number Five, Gosforth Park Avenue, Newcastle, North East, NE12 8EGContact email, phone Published organisation website ↗

Dispute resolution & review bodies

Karbon Homes LimitedMediation bodyReview bodyReview contact point Newcastle upon TyneContact email

Bidders & participating suppliers

1 commercial party on the notice

TruStack LtdAwarded supplier Cirrus House, 1 Berrymoor Court, Newcastle upon Tyne, UK, NE23 7RZContact email, phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria