Find a TenderAwarded

Published 16 May 2022, 12:05 BST

Official UK procurement notice

Managed IT Hosting and Support Service

ServicesRestricted procedure

Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)IT Services & Software (72) Delivery: London (UKI)

Published estimate£2,000,000exc. VAT17.2% below published estimate

Submissions closed 17 Jun 2022awarded 10 Oct 2022

Awarded to Wanstor Limited

What is being bought

Published requirement description

The procurement of a new Managed IT Hosting and Support Service for EastendHomes.

Recurrence: Subject to take up of extension options, seven (7) years from contract award.

CPV: Computer platforms · Helpdesk and support services · Information technology services · System and support services

The lotProcurement structure

single lot · no lot value published

Lot #1EastendHomes currently has an IT Managed Service contract which expires in November 2022AwardedRenewal

EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll.

The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier’s data centres(s) and/or move to public and/or private cloud services.

The Managed Service shall include a service desk to be provided at the supplier’s offices providing all first, second, third line and support up to two (2) days per month of on-site assistance.

The Managed Service shall include:

•All compute and storage requirements

•All wide area network services

•All local area network services and equipment (LAN and WLAN)

•24x365 Proactive monitoring of all core IT services

•Backup and restore

•Disaster recovery

•Break/fix support for all infrastructure and associated components

•Support for core infrastructure operating systems, including hypervisors as required

•Security and version patching

•Break/fix support for all end-user devices and associated components

•Support for end-user device operating systems, including virtual desktops as required

•Support for desktop applications, including Microsoft Office 365

•Provisioning new end-user devices

•Configuration of mobile phones and similar

•Security management of all core infrastructure and all user end-user devices

•Assistance to promote security best practice throughout EastendHomes

•Full inventory management service for all IT assets

•Procurement support

•Implementation and configuration support

•Technical architecture and design

•Developing appropriate refresh cycles for all equipment

•Capacity management

•Advice regarding new technologies which may be appropriate for EastendHomes

•Risk management with respect to IT equipment and services

The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/3DAUV375T9 ↗

Delivery: London · LONDON

Extensions: The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years. · Subject to take up of extension options, seven(7) years from contract award.Second stage: 6–null candidates invited to tenderVariant bids: not allowed

30211300 Computer platforms 72250000 System and support services 72253000 Helpdesk and support services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Price

Conditions of participation2

Suitability
As stated in the procurement documents.
Economic & financial standing
As stated in the procurement documents.
Minimum: As stated in the procurement documents.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Restricted procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes · Subject to take up of extension options, seven (7) years from contract award.
First published: 16 May 2022, 12:05 BST
Last source update: 21 Nov 2022, 14:05 GMT
Authority reference: EH/IT/2022
FTS notice number: 2022/S 000-032959
Classification (CPV): Computer platformsHelpdesk and support servicesInformation technology servicesSystem and support services
Delivery area: London (UKI)
Official registry OCID: ocds-h6vhtk-0337e8 Find a Tender

Review and risk notes

Review procedure: EastendHomes will enter into the contract following a minimum 10 calendar day standstill period, starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.

Publisher note: To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=737999016 GO Reference: GO-20221121-PRO-21503947

How it was run

Official notice

Run through: Delta eSourcing · Who buys & how to bid on Delta

Public notice page · account needed to bidLanguage: EN

Access & registration note: Free Select account; no DUNS asked at signup

Submission deadline: 17 Jun 2022, 16:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bid validity: 90 days from the deadline

Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com/tenders/UK-title/3DA… ↗

Timeline

17 Jun 2022 → 21 Nov 2022 · 3 dates

Submission deadline
17 Jun 2022, 16:00 BST
Invitations to tender expected
6 Jul 2022, 00:00 BST
Notice published
21 Nov 2022, 14:05 GMT

Notice history

1 event · 2 releases on Find a Tender

Status changed to complete
21 Nov 2022, 14:05 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,656,5221 contract exc. VAT

Bids received 4

Contracts signed 1latest 10 Oct 2022

Awarded to	Value	Date	Status
Wanstor LimitedSME	£1,656,522 †	—	Awarded

Contracts

Contract 032959-2022-1 · Wanstor LimitedSME
Signed
10 Oct 2022
Value
£1,656,522
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4bids	—	—	—

Contracting authority & participating public bodies

EastendHomes Limited

Contracting authorityBody governed by public lawHousing and community amenities United Kingdom 3 Resolution Plaza, Spitalfields, London, London, E1 6PSContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

The Cabinet OfficeReview contact point London
The High Court of England and WalesReview body London

Bidders & participating suppliers

1 commercial party on the notice

Wanstor LimitedAwarded supplier04524830 124 Borough High Street, London, London, SE11LB

Official documents & specifications (1)

Official links; attachments are not copied

Tender pack and attachments

Technical selection criteriatenderTechnical selection criteria