Official UK procurement notice
Lived Experience Services across the South East Health and Justice Secure Estate
Authority: NHS England (Central government)
Re-procurement plannedLived Experience Services across the South West Prison Estate - Market Engagement · tender expected
What is being bought6 lots · detail below
Published requirement descriptionNHS England Health & Justice South East (the Commissioner) seeks to re-commission Lived Experience Services within the South East Secure Adult estate and Secure Children's and Young People's (CYP) estate. The procurement is split into 6 lots:
Lot 1: Kent & Medway prisons - HMP Swaleside, HMP Elmley, HMP Standford Hill, HMP Maidstone, HMP/YOI Rochester, HMP/YOI East Sutton Park and HMP Cookham Wood
Lot 2: Surrey prisons - HMP Send, HMP/YOI Downview, HMP Coldingley, HMP/YOI High Down and HMP/YOI Bronzefield
Lot 3: Thames Valley prisons - HMP Grendon, HMP Springhill, HMP Huntercombe, HMP Bullingdon and HMP Aylesbury
Lot 4: Sussex, Hampshire & Isle of Wight (IOW) prisons - HMP Ford, HMP Lewes, HMP/YOI Winchester and HMP IOW
Lot 5: South East Immigration Removal Centres (IRCs) - Gatwick IRC (Brook House & Tinsley House) and Campsfield House IRC
Lot 6: South East CYP establishments - Lansdowne Secure Children's Home (SCH), Swanwick Lodge SCH, Oasis Restore Secure School and the South East Framework for Integrated Care Community Services.
The contribution of service users who have first-hand experience of using the health and wellbeing services within the secure settings is essential to the delivery of effective services and informing the commissioning process. The Commissioner is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of health and wellbeing services.
The key aims of the Service are:
- To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners
- To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings
- To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community.
- To hold commissioners and healthcare providers to account around their delivery against statutory duties.
The service will be expected to consult / engage with service users on the full range of health and wellbeing services delivered within the establishments via delivery of both on-site and remote service user engagement / participation activities.
The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend.
The Lived Experience Services will be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract).
Currently, there are no planned procurement processes scheduled within the South East Detained Estates. Should this position change, the Commissioners will engage in dialogue with the successful provider to understand the financial implications (if any) of the required procurement support and the relevant contract/s may be varied to include additional funding, if required.
It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years, with an option to extend for a further 3 years, at the sole discretion of the Commissioner.
TUPE may apply.
The maximum annual contract value for each lot is:
- Lot 1 = £119,000
- Lot 2 = £85,000
- Lot 3 = £85,000
- Lot 4 = £68,000
- Lot 5 = £34,000
- Lot 6 = £59,000
This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
CPV: Administrative healthcare services
Lots and requirements (6)Procurement structure
6 lots · all with a published value (£1,350,000 together) · a supplier may bid for at most 3 and win at most 3 of them · same evaluation weights on every lotLot #1Kent and Medway prisonsAwardedRenewalPublished value£357,000
The key aims of the Service are:
- To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners
- To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings
- To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community.
- To hold commissioners and healthcare providers to account around their delivery against statutory duties.
Lot #2Surrey prisonsAwardedRenewalPublished value£255,000
The key aims of the Service are:
- To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners
- To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings
- To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community.
- To hold commissioners and healthcare providers to account around their delivery against statutory duties.
Lot #3Thames Valley prisonsAwardedRenewalPublished value£255,000
The key aims of the Service are:
- To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners
- To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings
- To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community.
- To hold commissioners and healthcare providers to account around their delivery against statutory duties.
Lot #4Sussex, Hampshire & Isle of Wight (IOW) prisonsAwardedRenewalPublished value£204,000
The key aims of the Service are:
- To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners
- To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings
- To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community.
- To hold commissioners and healthcare providers to account around their delivery against statutory duties.
Lot #5South East Immigration Removal Centres (IRCs)AwardedRenewalPublished value£102,000
The key aims of the Service are:
- To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners
- To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings
- To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community.
- To hold commissioners and healthcare providers to account around their delivery against statutory duties.
Lot #6South East CYP establishmentsAwardedRenewalPublished value£177,000
The key aims of the Service are:
- To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners
- To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings
- To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community.
- To hold commissioners and healthcare providers to account around their delivery against statutory duties.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 90%
- Financial Model Template (Price): 5%
- Financial Planning: 5%
Published award criteria (3)
- Quality: 90%
- Financial Model Template (Price): 5%
- Financial Planning: 5%
- Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 22 Oct 2024, 13:16 BST
- Last source update
- 23 May 2025, 15:50 BST
- Award evaluation window
- 7 Feb 2025 – …
- Authority reference
WA17305 / C324855- FTS notice number
2025/S 000-026807- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b01fFind a Tender
- Review procedure
As described in VI.3.
Publisher note: Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid. The services are deemed to be subject to the full regime of current procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (sub-section 7) of the Public Contracts Regulations 2015. The contracting authority intends to observe the award decision notices provisions and 10 day standstill period described in the Public Contracts Regulations 2015.
How it was run
Official notice- Submission deadline
- 7 Feb 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 240 days from the deadline
- Bids opened
- 7 Feb 2025, 13:00 GMT
Timeline
1 Nov 2024 → 23 May 2025 · 4 dates- Next notice expected1 Nov 2024
- Submission deadline7 Feb 2025, 12:00 GMT
- Bids opened7 Feb 2025, 13:00 GMT
- Notice published23 May 2025, 15:50 BST
Notice history
5 events · 3 releases on Find a Tender · since 8 Jan 2025- Published value published: £1,350,0008 Jan 2025, 16:32 GMT
- Status changed to active8 Jan 2025, 16:32 GMT
- Procurement method changed8 Jan 2025, 16:32 GMT
- Deadline published: 7 Feb 2025, 12:00 GMT8 Jan 2025, 16:32 GMT
- Status changed to complete23 May 2025, 15:50 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Kent and Medway prisons1 award | |||
| EPIC Consultant LimitedKent & Medway prisons | £345,292 † | — | Awarded |
| Lot 2 · Surrey prisons1 award | |||
| EPIC Consultant Limited | £250,129 † | — | Awarded |
| Lot 3 · Thames Valley prisons1 award | |||
| EPIC Consultant Limited | £247,761 † | — | Awarded |
| Lot 4 · Sussex, Hampshire & Isle of Wight (IOW) prisons1 award | |||
| ABL Health LtdSussex, Hampshire and IOW prisons | £203,809 † | — | Awarded |
| Lot 5 · South East Immigration Removal Centres (IRCs)1 award | |||
| ABL Health Ltd | £101,846 † | — | Awarded |
| Lot 6 · South East CYP establishments1 award | |||
| PEER POWER YOUTHSME | £176,491 † | — | Awarded |
Contracts
Kent & Medway prisons · EPIC Consultant Limited
- Signed
- 23 May 2025
- Value
- £345,292
- Status
- active
Surrey prisons · EPIC Consultant Limited
- Signed
- 23 May 2025
- Value
- £250,129
- Status
- active
Thames Valley prisons · EPIC Consultant Limited
- Signed
- 23 May 2025
- Value
- £247,761
- Status
- active
Sussex, Hampshire and IOW prisons · ABL Health Ltd
- Signed
- 23 May 2025
- Value
- £203,809
- Status
- active
South East Immigration Removal Centres (IRCs) · ABL Health Ltd
- Signed
- 23 May 2025
- Value
- £101,846
- Status
- active
South East CYP establishments · PEER POWER YOUTHSME
- Signed
- 23 May 2025
- Value
- £176,491
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Kent and Medway prisons | 3bids · 3 electronic | 3 | — | — |
| 2 · Surrey prisons | 3bids · 3 electronic | 3 | — | — |
| 3 · Thames Valley prisons | 2bids · 2 electronic | 2 | — | — |
| 4 · Sussex, Hampshire & Isle of Wight (IOW) prisons | 2bids · 2 electronic | 2 | — | — |
| 5 · South East Immigration Removal Centres (IRCs) | 1bids · 1 electronic | 1 | — | — |
| 6 · South East CYP establishments | 2bids · 2 electronic | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court in LondonReview body
Bidders & participating suppliers
3 commercial parties on the notice- ABL Health LtdAwarded supplier
- EPIC Consultants LtdAwarded supplier
- Peer Power YouthAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.