Lift Maintenance · COASTLINE HOUSING LIMITED (Aug 2026)

The geographical spread of properties across Cornwall presents logistical challenges which require effective planning and resource allocation.

Contractors must demonstrate:

• Experience in maintaining residential lift portfolios.
• Availability of qualified and competent lift engineers.
• Capability to provide emergency response services across Cornwall.
• Robust health and safety management systems.
• Experience of working within occupied residential environments.
• Ability to provide electronic reporting and certification.
• Commitment to environmental sustainability and social value.

Coastline Housing Asset Profile

The lift and lifting equipment assets are located across various residential and communal buildings within Cornwall.

The portfolio currently comprises:

Asset Type Approximate Quantity

Passenger Lifts 19

Wheelchair Lift 1

Powered Mobility Lift 1

Through Floor Lifts 2

Bath Hoists 2

Training Hoist 1

Fall Arrest Systems 3

Asset numbers are indicative only and may be subject to change during the contract term.

Minimum Contractor Requirements

Interested suppliers should be able to demonstrate:

• Experience of working within occupied residential and social housing environments.
• Ability to support vulnerable residents during equipment outages.
• Robust customer service and complaints management procedures.
• Cyber security and data protection arrangements.
• Compliance with UK GDPR requirements.
• Relevant industry accreditation and certification.
• Compliance with BS EN 81 and associated lift regulations.
• Membership of LEIA or equivalent recognised industry body.
• Evidence of lift engineer competency and training.
• Appropriate health and safety accreditation.
• Public Liability Insurance.
• Employers Liability Insurance.
• Experience delivering comparable contracts within social housing, local authority or public sector environments.
• Capability to deliver emergency call-out services and engineer attendance within agreed response times.

Environmental and Social Value Expectations

Contractors will be expected to:

• Minimise travel emissions through effective route planning.
• Utilise electronic reporting and certification.
• Recycle lift components and waste materials wherever practical.
• Support local employment and skills development within Cornwall.
• Demonstrate wider social value commitments throughout the contract.

Contract Mobilisation

The successful contractor will be expected to provide a comprehensive mobilisation plan prior to contract commencement.

Market Engagement Questions

• Are the proposed contract requirements clear and proportionate?
• What contract duration would be most attractive to the market?
• What mobilisation period would normally be required following contract award?
• Are the proposed service requirements achievable across Cornwall?
• What service level measures and key performance indicators would you recommend?
• What innovations, technologies or reporting systems could improve service delivery?
• What are the key operational risks associated with delivery of this contract?
• Are there any barriers that may discourage supplier participation?
• What social value initiatives could be delivered as part of this contract?
• Do you have any recommendations that would improve the proposed procurement strategy?

Suppliers are encouraged to provide any additional observations which may assist Coastline Housing in developing the final specification and procurement documentation.

Your submission should include:

• Company name and contact details.
• Summary of relevant experience.
• Responses to Market Engagement Questions.
• Details of similar contracts delivered within the last five years.
• Relevant accreditations and certifications.
• Confirmation of capacity to deliver services across Cornwall.
• Details of emergency response capability.
• Details of social value and environmental initiatives.
• Any observations or recommendations regarding the proposed procurement.