LHP572 Housing, Asset, Repairs and Compliance Management Solution

{
  "id": "070614-2026",
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  "date": "2026-07-27T10:09:36+01:00",
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  "buyer": {
    "id": "GB-COH-RS007748",
    "name": "LINCOLNSHIRE HOUSING PARTNERSHIP LIMITED"
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  "tender": {
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    "title": "LHP572 Housing, Asset, Repairs and Compliance Management Solution",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Preliminary Market Engagement (PME) Notice\nLincolnshire Housing Partnership – Housing Management System (HMS) and Repairs Management System (RMS) — Integrated, Best-of-Breed, or Hybrid Configurations\n(For Market Information Only – Not a Call for Competition)\nIntroduction and Purpose\nLincolnshire Housing Partnership (“LHP”) is a not-for-profit housing association managing approximately 12,177 homes across seven local authority areas in Lincolnshire, supporting more than 20,000 residents.\nLHP employs around 457 colleagues, including an internal Direct Labour Organisation (DLO) of approximately 124 field operatives, and has an annual turnover of circa £66.6m (2024/25). LHP is guided by its vision of creating “Places to be proud of”.\nLHP  is considering a future procurement of replacement Housing Management System (HMS) and Repairs Management System (RMS) solutions. These may be delivered as a single integrated suite, as best-of-breed components, or as a hybrid configuration.\nThe purpose of this Preliminary Market Engagement (PME) Notice is to:\n•\tInform the market of this potential future opportunity.\n•\tGather insight into available solutions, capabilities, and delivery models.\n•\tUnderstand the maturity of modern HMS and RMS solutions across the housing sector.\n•\tAssess usability, functional coverage, environmental performance, security and GDPR compliance.\n•\tShape the LHP’s procurement strategy, specification, and evaluation approach.\n•\tTest the proposed lot structure, indicative contract term and commercial models with the market.\nThis notice is issued for information and market engagement purposes only. It does not constitute a call for competition, nor does it commit LHP to undertake a procurement.\nBackground\nLHP is currently delivering its “Everyday Better” change programme and holds a G1 / V2 / C2 regulatory rating, with an explicit ambition of achieving a C1 Consumer Standard rating by March 2027. \nLHP operates a range of core systems supporting housing, income, asset management, compliance, repairs and customer engagement. Replacement of the core HMS and RMS solutions is a key enabler of LHP’s service and regulatory ambitions.\nAs part of its ongoing digital and service transformation, LHP is exploring the opportunity to:\n•\tRationalise and modernise its application landscape.\n•\tImprove data quality, integration, and reporting.\n•\tEnhance customer experience and digital access.\n•\tEnable mobile, flexible and efficient working practices, including for the in-house DLO.\n•\tStrengthen compliance, governance, and assurance.\n•\tStrengthen regulatory performance against the Consumer Standards, Tenant Satisfaction Measures and Awaab’s Law.\nLHP  is therefore seeking to better understand the capabilities of modern, cloud-based HMS and RMS solutions available in the market.\nScope of Potential Requirement\nLHP  is considering the provision of replacement HMS and RMS solutions, potentially delivered as Software as a Service (SaaS). A multi-lotted procurement structure has been approved internally, and LHP is open to responses from suppliers able to deliver a single integrated suite, individual lots, or a hybrid configuration.\nFollowing an internal options appraisal, LHP’s Executive Leadership Team has approved a three-lot structure for the procurement. Suppliers may bid for one or more lots, and consortium bids are permitted:\n•\tLot 1 – Housing Management System (HMS): tenancy, rents, lettings, arrears, income, asset management, compliance, CRM and case management.\n•\tLot 2 – Repairs Management System (RMS) and Dynamic Scheduler: responsive, planned and cyclical repairs, dynamic scheduling and resource optimisation across the in-house DLO and external contractors, and mobile working.\n•\tLot 3 – Integrated Platform: a single, integrated solution delivering the combined scope of Lots 1 and 2 (HMS, RMS and Dynamic Scheduler).\nSuppliers may bid for Lot 1 only, Lot 2 only, Lots 1 and 2, or Lot 3 (the integrated platform). Consortium bids across lots are permitted. LHP intends to run the procurement as a Competitive Flexible Procedure under the Procurement Act 2023.\nThe scope may include (but is not limited to) the following functional areas:\nHousing Management (HMS) Functional Scope\n•\tTenancy, rents, lettings and arrears management.\n•\tIncome management and welfare support.\n•\tAsset management (stock condition, lifecycle, investment planning).\n•\tCompliance management (statutory safety and regulatory compliance).\n•\tCRM, customer engagement and case management.\n•\tNeighbourhoods and anti-social behaviour (ASB) case management, including tenancy sustainment and risk-based intervention.\n•\tWorkflow, automation and management reporting.\nRepairs Management (RMS) Functional Scope\n•\tResponsive, planned and cyclical repairs management.\n•\tDynamic scheduling and resource optimisation across the in-house DLO and external contractors.\n•\tField service and mobile solutions for operatives, including offline working.\n•\tReal-time job management, updates, and stores and van stock control.\n•\tEmpty homes / void works management, including scheduling, compliance tracking, and lettable standard workflows.\n•\tDamp, mould and disrepair case management aligned to Awaab’s Law.\nDigital and Self-Service\n•\tCustomer Portal (tenants/residents).\n•\tContractor Portal and contractor management.\n•\tSelf-service functionality (repairs, payments, updates, communications).\nIntegration and Data\n•\tAPI-first or integration-enabled architecture.\n•\tAbility to integrate with existing and future systems.\n•\tReporting, analytics, and data management capabilities.\nKey Areas of Market Engagement\nThrough this PME, LHP is particularly interested in gaining supplier insight into:\nUsability and User Experience\n•\tIntuitive, user-friendly interfaces for staff and customers.\n•\tAccessibility standards and inclusive design.\n•\tConfigurability versus customisation.\nFunctional Capability\n•\tBreadth and depth of end-to-end housing and repairs functionality.\n•\tAbility to operate as a single integrated suite versus separate HMS and RMS components, and the integration implications of each.\n•\tWorkflow automation and case management flexibility.\n Environmental Considerations\n•\tSustainability credentials of hosting and delivery models.\n•\tCarbon footprint and energy efficiency of SaaS solutions.\n•\tAlignment with environmental reporting and ESG standards.\nSecurity of Information\n•\tSecurity architecture and controls.\n•\tAccreditation (e.g. ISO 27001 or equivalent).\n•\tSecurity operations (e.g. monitoring, SOC capabilities, incident response).\nData Protection and GDPR\n•\tData hosting location and sovereignty.\n•\tGDPR compliance and data management controls.\n•\tData retention, auditability and access controls.\nRegulatory Compliance\n•\tSupport for the Consumer Standards and Tenant Satisfaction Measures.\n•\tCompliance with Awaab’s Law, including damp and mould case handling and timescale tracking.\n•\tData quality and reporting to support statutory and regulatory data returns.\nDelivery and Commercial Considerations\nLHP is also seeking feedback on:\n•\tTypical implementation approaches and timescales.\n•\tData migration and transition strategies.\n•\tOngoing support and managed service models.\n•\tCommercial models (licensing, subscription, modular pricing).\n•\tSupplier experience within the UK housing sector.\n•\tIndicative annual contract values and the principal cost drivers for solutions of this scale.\n•\tViews on an indicative contract term of five years, with options to extend by up to two further years in one-year increments.\nMarket Engagement Activities\nLHP anticipates undertaking a structured market engagement exercise which may include:\n•\tSupplier questionnaires\n•\tSupplier briefing sessions (virtual or in-person)\n•\tDemonstrations / solution overviews\n•\tFollow-up clarification discussions\nFurther details will be shared with interested suppliers.\nProcurement and Transparency Statement\n•\tThis PME is conducted in accordance with applicable UK procurement regulations and guidance.\n•\tParticipation is non-competitive and non-binding.\n•\tNo supplier will be advantaged or disadvantaged through participation.\n•\tAny future procurement will be conducted via a separate, formal process.\nAccess to the procurement documentation can be found at the following address: https://in-tendhost.co.uk/lhp/aspx/Home",
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      "name": "LINCOLNSHIRE HOUSING PARTNERSHIP LIMITED",
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        "locality": "Grimsby",
        "postalCode": "DN312LJ",
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        "streetAddress": "Cartergate House, 26 Chantry Lane"
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      "contactPoint": {
        "email": "procurement@lincolnshirehp.com"
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        "description": "LHP have produced a Questionnaire to support this Preliminary Market Engagement, any interested parties are invited to request a copy via the Correspondence section of the In-Tend portal. \nThe Questionnaire has been produced following some initial market engagement activities earlier this year, where LHP engaged with providers to understand system capabilities. This previous engagement was conducted in order to gain an internal understanding on what was available on the market and what requirements our internal stakeholders hold.\nLHP value the feedback obtained via this process and may use this information to amend our procurement approach for this opportunity to ensure this remains an attractive proposition for bidders.  Involvement in this Preliminary Market Engagement or previous engagements does not represent a binding position for any party on LHP's future direction for this procurement process."
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{
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    "title": "LHP572 Housing Management and Repairs Platform",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "description": "Preliminary Market Engagement (PME) Notice\nLincolnshire Housing Partnership – Housing Management System (HMS) and Repairs Management System (RMS) — Integrated, Best-of-Breed, or Hybrid Configurations\n(For Market Information Only – Not a Call for Competition)\nIntroduction and Purpose\nLincolnshire Housing Partnership (“LHP”) is a not-for-profit housing association managing approximately 12,177 homes across seven local authority areas in Lincolnshire, supporting more than 20,000 residents.\nLHP employs around 457 colleagues, including an internal Direct Labour Organisation (DLO) of approximately 124 field operatives, and has an annual turnover of circa £66.6m (2024/25). LHP is guided by its vision of creating “Places to be proud of”.\nLHP  is considering a future procurement of replacement Housing Management System (HMS) and Repairs Management System (RMS) solutions. These may be delivered as a single integrated suite, as best-of-breed components, or as a hybrid configuration.\nThe purpose of this Preliminary Market Engagement (PME) Notice is to:\n•\tInform the market of this potential future opportunity.\n•\tGather insight into available solutions, capabilities, and delivery models.\n•\tUnderstand the maturity of modern HMS and RMS solutions across the housing sector.\n•\tAssess usability, functional coverage, environmental performance, security and GDPR compliance.\n•\tShape the LHP’s procurement strategy, specification, and evaluation approach.\n•\tTest the proposed lot structure, indicative contract term and commercial models with the market.\nThis notice is issued for information and market engagement purposes only. It does not constitute a call for competition, nor does it commit LHP to undertake a procurement.\nBackground\nLHP is currently delivering its “Everyday Better” change programme and holds a G1 / V2 / C2 regulatory rating, with an explicit ambition of achieving a C1 Consumer Standard rating by March 2027. \nLHP operates a range of core systems supporting housing, income, asset management, compliance, repairs and customer engagement. Replacement of the core HMS and RMS solutions is a key enabler of LHP’s service and regulatory ambitions.\nAs part of its ongoing digital and service transformation, LHP is exploring the opportunity to:\n•\tRationalise and modernise its application landscape.\n•\tImprove data quality, integration, and reporting.\n•\tEnhance customer experience and digital access.\n•\tEnable mobile, flexible and efficient working practices, including for the in-house DLO.\n•\tStrengthen compliance, governance, and assurance.\n•\tStrengthen regulatory performance against the Consumer Standards, Tenant Satisfaction Measures and Awaab’s Law.\nLHP  is therefore seeking to better understand the capabilities of modern, cloud-based HMS and RMS solutions available in the market.\nScope of Potential Requirement\nLHP  is considering the provision of replacement HMS and RMS solutions, potentially delivered as Software as a Service (SaaS). A multi-lotted procurement structure has been approved internally, and LHP is open to responses from suppliers able to deliver a single integrated suite, individual lots, or a hybrid configuration.\nFollowing an internal options appraisal, LHP’s Executive Leadership Team has approved a three-lot structure for the procurement. Suppliers may bid for one or more lots, and consortium bids are permitted:\n•\tLot 1 – Housing Management System (HMS): tenancy, rents, lettings, arrears, income, asset management, compliance, CRM and case management.\n•\tLot 2 – Repairs Management System (RMS) and Dynamic Scheduler: responsive, planned and cyclical repairs, dynamic scheduling and resource optimisation across the in-house DLO and external contractors, and mobile working.\n•\tLot 3 – Integrated Platform: a single, integrated solution delivering the combined scope of Lots 1 and 2 (HMS, RMS and Dynamic Scheduler).\nSuppliers may bid for Lot 1 only, Lot 2 only, Lots 1 and 2, or Lot 3 (the integrated platform). Consortium bids across lots are permitted. LHP intends to run the procurement as a Competitive Flexible Procedure under the Procurement Act 2023.\nThe scope may include (but is not limited to) the following functional areas:\nHousing Management (HMS) Functional Scope\n•\tTenancy, rents, lettings and arrears management.\n•\tIncome management and welfare support.\n•\tAsset management (stock condition, lifecycle, investment planning).\n•\tCompliance management (statutory safety and regulatory compliance).\n•\tCRM, customer engagement and case management.\n•\tNeighbourhoods and anti-social behaviour (ASB) case management, including tenancy sustainment and risk-based intervention.\n•\tWorkflow, automation and management reporting.\nRepairs Management (RMS) Functional Scope\n•\tResponsive, planned and cyclical repairs management.\n•\tDynamic scheduling and resource optimisation across the in-house DLO and external contractors.\n•\tField service and mobile solutions for operatives, including offline working.\n•\tReal-time job management, updates, and stores and van stock control.\n•\tEmpty homes / void works management, including scheduling, compliance tracking, and lettable standard workflows.\n•\tDamp, mould and disrepair case management aligned to Awaab’s Law.\nDigital and Self-Service\n•\tCustomer Portal (tenants/residents).\n•\tContractor Portal and contractor management.\n•\tSelf-service functionality (repairs, payments, updates, communications).\nIntegration and Data\n•\tAPI-first or integration-enabled architecture.\n•\tAbility to integrate with existing and future systems.\n•\tReporting, analytics, and data management capabilities.\nKey Areas of Market Engagement\nThrough this PME, LHP is particularly interested in gaining supplier insight into:\nUsability and User Experience\n•\tIntuitive, user-friendly interfaces for staff and customers.\n•\tAccessibility standards and inclusive design.\n•\tConfigurability versus customisation.\nFunctional Capability\n•\tBreadth and depth of end-to-end housing and repairs functionality.\n•\tAbility to operate as a single integrated suite versus separate HMS and RMS components, and the integration implications of each.\n•\tWorkflow automation and case management flexibility.\n Environmental Considerations\n•\tSustainability credentials of hosting and delivery models.\n•\tCarbon footprint and energy efficiency of SaaS solutions.\n•\tAlignment with environmental reporting and ESG standards.\nSecurity of Information\n•\tSecurity architecture and controls.\n•\tAccreditation (e.g. ISO 27001 or equivalent).\n•\tSecurity operations (e.g. monitoring, SOC capabilities, incident response).\nData Protection and GDPR\n•\tData hosting location and sovereignty.\n•\tGDPR compliance and data management controls.\n•\tData retention, auditability and access controls.\nRegulatory Compliance\n•\tSupport for the Consumer Standards and Tenant Satisfaction Measures.\n•\tCompliance with Awaab’s Law, including damp and mould case handling and timescale tracking.\n•\tData quality and reporting to support statutory and regulatory data returns.\nDelivery and Commercial Considerations\nLHP is also seeking feedback on:\n•\tTypical implementation approaches and timescales.\n•\tData migration and transition strategies.\n•\tOngoing support and managed service models.\n•\tCommercial models (licensing, subscription, modular pricing).\n•\tSupplier experience within the UK housing sector.\n•\tIndicative annual contract values and the principal cost drivers for solutions of this scale.\n•\tViews on an indicative contract term of five years, with options to extend by up to two further years in one-year increments.\nMarket Engagement Activities\nLHP anticipates undertaking a structured market engagement exercise which may include:\n•\tSupplier questionnaires\n•\tSupplier briefing sessions (virtual or in-person)\n•\tDemonstrations / solution overviews\n•\tFollow-up clarification discussions\nFurther details will be shared with interested suppliers.\nProcurement and Transparency Statement\n•\tThis PME is conducted in accordance with applicable UK procurement regulations and guidance.\n•\tParticipation is non-competitive and non-binding.\n•\tNo supplier will be advantaged or disadvantaged through participation.\n•\tAny future procurement will be conducted via a separate, formal process.\nAccess to the procurement documentation can be found at the following address: https://in-tendhost.co.uk/lhp/aspx/Home",
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      "id": "GB-COH-RS007748",
      "name": "LINCOLNSHIRE HOUSING PARTNERSHIP LIMITED",
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        "description": "LHP have produced a Questionnaire to support this Preliminary Market Engagement, any interested parties are invited to request a copy via the Correspondence section of the In-Tend portal. \nThe Questionnaire has been produced following some initial market engagement activities earlier this year, where LHP engaged with providers to understand system capabilities. This previous engagement was conducted in order to gain an internal understanding on what was available on the market and what requirements our internal stakeholders hold.\nLHP value the feedback obtained via this process and may use this information to amend our procurement approach for this opportunity to ensure this remains an attractive proposition for bidders.  Involvement in this Preliminary Market Engagement or previous engagements does not represent a binding position for any party on LHP's future direction for this procurement process."
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}