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active
Official procurement procedure

LDS Out of Hours Helpdesk Service Provision/RES/PRO/2021

Call centre
South East (UKJ12)
Published value
£464,000
Submission deadline 18 Jan 2022, 20:55 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Open University: "LDS Out of Hours Helpdesk Service Provision/RES/PRO/2021". Published status: active. Published value: £464,000. 1 published lot. Recorded submission deadline: 18 Jan 2022, 20:55 GMT. See the official notice for participation instructions.
Contracting AuthorityThe Open UniversityScope & CategoriesNot publishedSubmission Window
Closed
18 Jan 2022, 20:55 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£464,000
Bidder Intelligence · Authority Profile: The Open University
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for The Open University. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
11.3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 4 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Open University
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published16 Dec 2021, 14:46 GMT
Last source update16 Dec 2021, 14:46 GMT
Recurring procurementNo
ClassificationCall centre
Delivery area
South East (UKJ12)
OCIDocds-h6vhtk-030244
What is being bought
The Open University (OU) is seeking a partner to support the Student Computing and Distribution Helpdesk (SCDHD) in its capacity to service Student and Tutor contact over evenings/weekends and standard bank holidays. The OU would categorise this as Out of hours (OOH) activity. The OU require a partner that can support a service giving advice and guidance on the use of module software, OU systems, basic IT functions and guidance on delivery of physical module materials using tracking information from our external courier. It is expected that the support will be multichannel, at this time this is limited to telephony, web chat and email, however this may evolve over time. This activity will not be in-house, it is expected the appointed partner will manage this activity externally from the OU.
What changed
From the official release history
  1. Published value updated to £464,000
    16 Dec 2021, 14:46 GMT
  2. Status changed to active
    16 Dec 2021, 14:46 GMT
  3. Official notice release published
    16 Dec 2021, 14:46 GMT
  4. Submission deadline changed to 18 Jan 2022, 20:55 GMT
    16 Dec 2021, 14:46 GMT
  5. Buyer information updated
    16 Dec 2021, 14:46 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    The Open University (OU) is seeking a partner to support the Student Computing and Distribution Helpdesk (SCDHD) in its capacity to service Student and Tutor contact over evenings/weekends and standard bank holidays. The OU would categorise this as Out of hours (OOH) activity. The OU require a partner that can support a service giving advice and guidance on the use of module software, OU systems, basic IT functions and guidance on delivery of physical module materials using tracking information from our external courier. It is expected that the support will be multichannel, at this time this is limited to telephony, web chat and email, however this may evolve over time. This activity will not be in-house, it is expected the appointed partner will manage this activity externally from the OU. The operating hours of both SCDHD and OOH service provision are as detailed in the table below.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    16 Dec 2021, 14:46 GMT
  2. Submission deadline
    18 Jan 2022, 20:55 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

The Open University

Contracting authority GB-FTS-12601
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published