Official UK procurement notice
JHG - The Provision of Customer Satisfaction Surveys
Authority: Jigsaw Homes Group (Public body)
What is being bought
Published requirement descriptionJigsaw Homes Group Limited is inviting tenders to undertake, collate and analyse customer satisfaction surveys for the entirety of its stock areas.
We invite tenders for the options set out below. The options are supported by relevant appendices to understand the requirements for each option. In any submission, you should clearly indicate which option your tender submission is for.
OPTION A
Transactional customer satisfaction surveys.
OPTION B
The Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (perception survey).
OPTION C
Transactional customer satisfaction surveys and the Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (perception survey).
1.2 Scope of Work/Procurement Objectives
Jigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function.
We want to work collaboratively to ensure:
- Customers can provide feedback quickly and easily in their preferred communication method.
- The Group is able to:
- obtain a sufficient sample to support validation.
- utilise data to support organisational priorities and key performance indicators.
- utilise data insights from customer satisfaction feedback including linking to demographics data.
CPV: Customer satisfaction survey
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£96,000
- Condition of participation
Have experience in carrying out Customer Satisfaction Surveys.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality Questionnaire: 50%
- Tender Pricing Document: 50%
Published award criteria (2)
- Tender Pricing Document
- Quality Questionnaire
- Condition of participation
Have experience in carrying out Customer Satisfaction Surveys.
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 16 Jan 2026, 16:44 GMT
- Last source update
- 16 Jan 2026, 16:44 GMT
- Authority reference
JHG/Custsatsurvey/2026- FTS notice number
2026/S 000-004080- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-060811Find a Tender
How it was run
Official notice- Submission deadline
- 14 Feb 2026, 12:00 GMT
- Clarification deadline
- 7 Feb 2026, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
Timeline
16 Jan 2026 → 1 Apr 2026 · 4 dates- Tender notice published280 days ago16 Jan 2026, 16:44 GMT
- Clarification questions by258 days ago7 Feb 2026, 12:00 GMT
- Submission deadline251 days ago14 Feb 2026, 12:00 GMT
- Contract starts205 days ago1 Apr 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published16 Jan 2026, 16:44 GMTUK4
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Customer Satisfaction Survey Tender Documents
Notices published for this procedure
- Tender notice Tender notice on Find a Tender