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Published 2 Jul 2021, 22:45 BST

Official UK procurement notice

IT Managed Services Contract

Official notice

Authority: Financial Ombudsman Service Limited (Public body)

ServicesCompetitive procedure with negotiation
Sectors: IT Services & Software (72) Delivery: London (UKI)
Awarded value£16,336,547published contract · exc. VAT
Submissions closed 2 Aug 2021awarded 30 Mar 2022
Awarded to TATA CONSULTANCY SERVICES LIMITED

What is being bought

Published requirement description

Contract for the provision of managed IT services to encompass:

1)Ongoing support, maintenance and development of our case management system;

  1. Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;
  2. Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and
  3. Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

CPV: Computer support and consultancy services · Computer-related services · IT services: consulting, software development, Internet and support · Internet services · Software programming and consultancy services

The lotProcurement structure

single lot · no lot value published
Lot #11)Ongoing support, maintenance and development of our case management system;AwardedRenewal

1)Ongoing support, maintenance and development of our case management system;

  1. Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;
  2. Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and
  3. Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.
Delivery: London · London
Extensions: 4 x 1 year extension options (total 4 years) · A 4 year contract with the option to extend for a further 4 years in annual increments.Second stage: up to 5 candidates invited to tenderVariant bids: not allowed
72200000 Software programming and consultancy services72400000 Internet services72500000 Computer-related services72600000 Computer support and consultancy services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70Price: 60
Published sub-criteria (5)
  • Technical: 59.5
  • Resource Augmentation: 3.5
  • CSR: 7
  • Price: 30
  • price: 30
Published award criteria (6)
  • Qualification: 0
  • Technical: 59.5
  • Resource Augmentation: 3.5
  • CSR: 7
  • Price: 30
  • Price: 30
Successive reduction
Candidates will be reduced successively across stages
What this means for your bid
  • Price carries 60 of 130 points: a 10% discount moves about 6 points. Quality carries 70 of 130: the paper moves it further than the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
2 Jul 2021, 22:45 BST
Last source update
6 Apr 2022, 17:07 BST
FTS notice number
2022/S 000-009315
Classification (CPV)
Computer support and consultancy servicesComputer-related servicesIT services: consulting, software development, Internet and supportInternet servicesSoftware programming and consultancy services
Delivery area
London (UKI)
Official registry OCID
ocds-h6vhtk-02c324 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

As stated within the draft Terms and Conditions as issued with the tender documents.

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
2 Aug 2021, 17:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
360 days from the deadline
Detailed submission instructions & authority contactsFrom official release

procurement.financial-ombudsman.org.uk/web/login.html ↗

Timeline

2 Aug 2021 → 6 Apr 2022 · 3 dates
  1. Submission deadline
    2 Aug 2021, 17:00 BST
  2. Invitations to tender expected
    23 Aug 2021, 00:00 BST
  3. Notice published
    6 Apr 2022, 17:07 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    6 Apr 2022, 17:07 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £16,336,5471 contract exc. VAT
Bids received 5
Contracts signed 1latest 30 Mar 2022
Awarded toValueDateStatus
TATA CONSULTANCY SERVICES LIMITEDIt Managed Services£16,336,547 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5bids———

Contracting authority & participating public bodies

Financial Ombudsman Service

Contracting authorityPublic bodyBody governed by public lawEconomic affairs Exchange Tower, Harbour Exchange Square,, London, London, E14 9SRContact email, phone Published organisation website ↗

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria