IT Managed Services Contract

{
  "id": "009315-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 5,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2022-04-06T17:07:18+01:00",
  "ocid": "ocds-h6vhtk-02c324",
  "buyer": {
    "id": "GB-FTS-21382",
    "name": "Financial Ombudsman Service"
  },
  "awards": [
    {
      "id": "009315-2022-ctt_2348-1",
      "title": "It Managed Services",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-49193",
          "name": "Tata Consultancy Services Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-02c324",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "4 x 1 year extension options (total 4 years)"
        },
        "hasOptions": true,
        "description": "1)Ongoing support, maintenance and development of our case management system;\n2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;\n3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and\n4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Qualification",
              "type": "quality",
              "description": "0"
            },
            {
              "name": "Technical",
              "type": "quality",
              "description": "59.5"
            },
            {
              "name": "Resource Augmentation",
              "type": "quality",
              "description": "3.5"
            },
            {
              "name": "CSR",
              "type": "quality",
              "description": "7"
            },
            {
              "name": "Price",
              "type": "quality",
              "description": "30"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "London"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72400000",
            "scheme": "CPV",
            "description": "Internet services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          }
        ]
      }
    ],
    "title": "IT Managed Services Contract",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Contract for the provision of managed IT services to encompass:\n1)Ongoing support, maintenance and development of our case management system;\n2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;\n3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and\n4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-21382",
      "name": "Financial Ombudsman Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "E14 9SR",
        "countryName": "United Kingdom",
        "streetAddress": "Exchange Tower, Harbour Exchange Square,"
      },
      "details": {
        "url": "http://www.financial-ombudsman.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Financial Ombudsman Service"
      },
      "contactPoint": {
        "email": "procurement.enquiries@financial-ombudsman.org.uk",
        "telephone": "+44 2032229656"
      }
    },
    {
      "id": "GB-FTS-49193",
      "name": "Tata Consultancy Services Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW1X 7HS",
        "countryName": "United Kingdom",
        "streetAddress": "18 Grosvenor Place"
      },
      "details": {
        "url": "http://www.tcs.com",
        "scale": "large"
      },
      "identifier": {
        "id": "007627",
        "legalName": "Tata Consultancy Services Limited"
      }
    },
    {
      "id": "GB-FTS-21888",
      "name": "Financial Ombudsman Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Financial Ombudsman Service"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "009315-2022-ctt_2348-1",
      "title": "It Managed Services",
      "value": {
        "amount": 16336546.67,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "009315-2022-ctt_2348-1",
      "dateSigned": "2022-03-30T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}

{
  "id": "015281-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-07-02T22:45:02+01:00",
  "ocid": "ocds-h6vhtk-02c324",
  "buyer": {
    "id": "GB-FTS-21382",
    "name": "Financial Ombudsman Service"
  },
  "tender": {
    "id": "ocds-h6vhtk-02c324",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "A 4 year contract with the option to extend for a further 4 years in annual increments."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "1) Ongoing support, maintenance and development of our case management system \nOur case management system is built on Microsoft Dynamics 365 CRM at its core with an ecosystem of other applications to facilitate document ingestion and document production.  The case management system enables our 2,100 caseworkers to process the complaints we receive.  In 2020/21 we received 454,259 new enquiries and 278,033 complaints.  Each one of these is logged by our case management system. \nThe successful tenderer will be responsible for support and maintenance of the case management system and working with our team to successfully develop the case management system in line with our requirements.  Future development may include machine-learning and intelligent automation. \n2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse \nOur enterprise data warehouse is the central data repository for the Financial Ombudsman Service.  It aggregates data from 12 data sources and facilitates ~100 reports and dashboards that are key to the efficient and effective operation of our business. The enterprise data warehouse is currently being built on Microsoft Azure data platform technologies and will go-live in the first quarter of 2022, replacing our current on-premise data warehouse. The successful tenderer will be responsible for support and maintenance of the enterprise data warehouse and successfully developing the enterprise data warehouse in line with our requirements. \n3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business \nThe Financial Ombudsman Service wants to develop new digital engagement channels to engage with our customers and financial institutions.  This will allow: \n-Our customers to raise complaints and communicate and share information with us their complaint is processed to outcome; and \n-Financial institutions to communicate and share information in relation to complaints raised against them. \nAfter designing and building the digital channels, the successful tenderer will be responsible for support and maintenance of the digital channels (including our existing external website) and the continued development of the digital channels in line with our requirements.   \n4) Provision of IT resources on demand to augment the Financial Ombudsman Service’s team on an ad-hoc basis \nProvision of IT resources to augment our team, as called-off by us on an ad-hoc basis, including IT project and portfolio management resources, IT infrastructure resources, information security resources and architecture resources. \nThese resources maybe involved in project or business as usual activities outside of services 1) to 3) above.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
        },
        "contractPeriod": {
          "durationInDays": 1440
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "The 5 highest scoring SQ responses will be invited to tender for the requirements. See procurement documentation for further information, including scoring and selection criteria."
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72400000",
            "scheme": "CPV",
            "description": "Internet services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          }
        ]
      }
    ],
    "title": "Procurement of an IT Managed Service",
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Financial Ombudsman Service intends to place a contract for the provision of managed IT services to encompass: \n1)Ongoing support, maintenance and development of our case management system; \n2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; \n3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and \n4) Provision of IT resources on demand to augment the Financial Ombudsman Service’s team on an ad-hoc basis.",
    "secondStage": {
      "invitationDate": "2021-08-23T00:00:00+01:00",
      "successiveReduction": true,
      "noNegotiationNecessary": true
    },
    "tenderPeriod": {
      "endDate": "2021-08-02T17:00:00+01:00"
    },
    "contractTerms": {
      "performanceTerms": "As stated within the draft Terms and Conditions as issued with the tender documents.",
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 360
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procurement.financial-ombudsman.org.uk/web/login.html",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-21382",
      "name": "Financial Ombudsman Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "E14 9SR",
        "countryName": "United Kingdom",
        "streetAddress": "Exchange Tower, Harbour Exchange Square,"
      },
      "details": {
        "url": "https://www.financial-ombudsman.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Financial Ombudsman Service"
      },
      "contactPoint": {
        "url": "https://procurement.financial-ombudsman.org.uk/web/login.html",
        "email": "procurement.enquiries@financial-ombudsman.org.uk",
        "telephone": "+44 2032229656"
      }
    },
    {
      "id": "GB-FTS-21383",
      "name": "Financial Ombudsman Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "E14 9GE",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Financial Ombudsman Service"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}