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Official procurement procedure

ISHA-Out of Hours Call Centre

Call centre
London (UKI)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Islington and Shoreditch Housing Association: "ISHA-Out of Hours Call Centre". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityIslington and Shoreditch Housing AssociationScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Islington and Shoreditch Housing Association
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Islington and Shoreditch Housing Association. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
8Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityIslington and Shoreditch Housing Association
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 May 2021, 08:55 BST
Last source update26 May 2021, 08:55 BST
Recurring procurementNot published
ClassificationCall centre
Delivery area
London (UKI)
OCIDocds-h6vhtk-028b92
What is being bought
The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.
What changed
From the official release history
  1. Status changed to complete
    26 May 2021, 08:55 BST
  2. Official notice release published
    26 May 2021, 08:55 BST
  3. Submission deadline changed to published date
    26 May 2021, 08:55 BST
  4. Status changed to active
    19 Jan 2021, 15:32 GMT
  5. Official notice release published
    19 Jan 2021, 15:32 GMT
  6. Submission deadline changed to 22 Feb 2021, 12:00 GMT
    19 Jan 2021, 15:32 GMT
  7. Buyer information updated
    19 Jan 2021, 15:32 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The contract is for the delivery of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021, and subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 May 2021, 08:55 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 12 May 2021, 00:00 BST · £250,000
Commercial outcome and competition
Awards
Orbis Protect Ltd
Not published · Not published · active
Contracts
Contract
£250,000 · signed 12 May 2021, 00:00 BST · active
Bid statistics
bids: 8 (lot 1)
electronicBids: 8 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 8 (lot 1)
smeBids: 5 (lot 1)
Buyer and organisations in this procedure

Islington and Shoreditch Housing Association

Contracting authority GB-FTS-2458
View buyer profile

  • Islington and Shoreditch Housing Association
    buyer

    102 Blackstock Road, London, UKI, N4 2DR
    procurement@effefftee.co.uk
    +44 1689885080

  • Orbis Protect Ltd
    supplier

    Beaufort House, , Cricket Field Road, Uxbridge, UK, UB8 1QG
    +44 1895465500

  • Public Procurement Review Service
    reviewBody

    Cabinet Office, London
    publicprocurementreview@cabinetoffice.gov.uk
    +44 3450103503
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published