Official UK procurement notice
ISHA-Out of Hours Call Centre
Authority: ISLINGTON & SHOREDITCH HOUSING ASSOCIATION LIMITED (Housing)
What is being bought
Published requirement descriptionThe contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1The contract is for the delivery of Out of Hours call centre services for residential…AwardedRenewal
The contract is for the delivery of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021, and subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Suitability
Please refer to contract documents
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Jan 2021, 15:32 GMT
- Last source update
- 26 May 2021, 08:55 BST
- Award evaluation window
- 22 Feb 2021 – …
- Authority reference
T1-5642- FTS notice number
2021/S 000-011677- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-028b92Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
- Performance terms
Please see the tender documentation for all relevant conditions.
Publisher note: (MT Ref:222920)
How it was run
Official notice- Submission deadline
- 22 Feb 2021, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 22 Feb 2021, 12:00 GMT
Timeline
22 Feb 2021 → 1 Jul 2021 · 4 dates- Submission deadline22 Feb 2021, 12:00 GMT
- Bids opened22 Feb 2021, 12:00 GMT
- Notice published26 May 2021, 08:55 BST
- Contract starts1 Jul 2021, 00:00 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete26 May 2021, 08:55 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ORBIS PROTECT LIMITED | £250,000 † | — | Awarded |
Contracts
Contract 011677-2021-1 · ORBIS PROTECT LIMITED
- Signed
- 12 May 2021
- Value
- £250,000
- Period
- … – 30 Jun 2024
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8bids · 8 electronic · 8 from abroad | 5 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- Orbis Protect LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria