Official UK procurement notice
Irwell Valley Out of Hours call centre support
Authority: Irwell Valley Housing Associaton
What is being bought
Published requirement descriptionOut of hours call centre support
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #13 year with option to extend for 2 additional years support of out of hours call…Renewal
3 year with option to extend for 2 additional years support of out of hours call centre support
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality questions as per ITT: 60%
- price: 40%
Published award criteria (2)
- Quality questions as per ITT: 60
- Price: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Jun 2021, 15:45 BST
- Last source update
- 18 Jun 2021, 15:45 BST
- Award evaluation window
- 19 Jul 2021 – …
- FTS notice number
2021/S 000-013916- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02bdcfFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=223158. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:223158)
How it was run
Official noticeTender documents are also served through a separate tool: http://www.mytenders.co.uk ↗
- Submission deadline
- 19 Jul 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 19 Jul 2021, 12:00 BST
Timeline
18 Jun 2021 → 19 Jul 2021 · 3 dates- Notice published18 Jun 2021, 15:45 BST
- Submission deadline19 Jul 2021, 12:00 BST
- Bids opened19 Jul 2021, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria