ICT13013: Procurement of iBus2 Services

Supply, installation and maintenance services in respect of the hardware deployed on each vehicle.

The services have been grouped into logical service components which will cover the following key areas detailed below:

• the provision of the physical location of vehicles;
• the provision of a graphical representations of the current bus route and relevant vehicle location;
• the provision of various audio and visual safety alerts to drivers, passengers and integration with the intelligent speed adaptation solution;
• the provision of passenger communications and service announcements in respect of destinations, the next stop, and safety messages;
• integration with the digital mobile radio solution to enable voice communications between drivers and operator service controllers;
• the capture of certain vehicle data and transmission to the Lot 2 Back Office Services;
• the acceptance of, activation and updating of reference data;
• the provision of a service control function to facilitate interactions between the Lot 1 On-bus Services with the Lot 2 Back Office Services;
• the provision of an IT service desk integrated with TfL's IT service desk to facilitate the provision of engineering services for ongoing maintenance of the hardware assets installed on each vehicle; and
• the provision of a standard suite of service management in line with standard ITIL processes. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents.

Supply, installation and maintenance services in respect of the back office element of the iBus2 Services. The Back Office

Services have been grouped into logical Service Components which will cover the following:

• the provision of system integration and configuration services to facilitate the end to end operation of the On-bus Services and the Back Office Services (together with other TfL systems);
• the collection of reference data from source systems (provided either by TfL or other third parties) and the subsequent creation, collation, distribution and management of such reference data;
• the calculation of performance metrics in respect of each bus operating company using the bus location provided by the On-bus Services and the Reference Data;
• the processing of near real time data to enable the calculation and distribution of data items including arrival predictions, headway between vehicles and traffic light priority requests;
• the provision of a service control function providing service controllers with the tools to monitor, control and affect the Bus Services, including applying diversions and curtailments, and then disseminating these to the On-bus Services;
• the collation of vehicle arrival predictions by stop, and dissemination via an API;
• the provision of arrival predictions via a short code SMS messages to customers;
• the provision of operational reporting of performance data to enable the calculation of payments due to bus operating companies;
• the provision of a toolset to create, host and maintain virtual signs, showing real time information, that is shared and accessed via an URL;
• the provision of an IT service desk integrated with TfL's IT service desk to facilitate the provision of the Back Office Services;
• the provision of a standard suite of service management in line with standard ITIL processes; and
• the provision of a messaging that covers the creation of customer messaging to either supplement or supplant arrival predictions, disseminated via the real time information API. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents