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Official procurement procedure

HOUSING AND ASSETS SATISFACTION SURVEYS

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: London Borough of Hounslow: "HOUSING AND ASSETS SATISFACTION SURVEYS". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityLondon Borough of HounslowScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: London Borough of Hounslow
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for London Borough of Hounslow. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
14Bids / Report
16.7% of reports have one bid
Supplier ConcentrationHigh Concentration
St Mungo'sTop vendor: 98.8% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 30 active published awards; 6 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
St Mungo's1 win£12,000,000
Chelsea and Westminster Hospital NHS Foundation Trust1 win£144,000
Procedure terms
Contracting AuthorityLondon Borough of Hounslow
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published10 Jun 2026, 14:45 BST
Last source update10 Jun 2026, 14:45 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-06b1f7
What is being bought
The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: • The statutory annual Tenant Satisfaction Measures (TSM) perception survey • The annual Leaseholder Satisfaction Survey • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.
What changed
From the official release history
  1. Status changed to complete
    10 Jun 2026, 14:45 BST
  2. Official notice release published
    10 Jun 2026, 14:45 BST
  3. Buyer information updated
    10 Jun 2026, 14:45 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    10 Jun 2026, 14:45 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 10 Jun 2026, 00:00 BST · £139,378
Commercial outcome and competition
Awards
Kwest Research Limited
Not published · Not published · active
Contracts
Housing and Assets Satisfaction Surveys
£139,378 · signed 10 Jun 2026, 00:00 BST · active
Contract period: 1 Jul 2026, 00:00 BST — 30 Jun 2029, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

London Borough of Hounslow

Contracting authority GB-PPON-PQYY-1684-DYLV
View buyer profile

  • London Borough of Hounslow
    buyer

    GB-PPON: PQYY-1684-DYLV
    Hounslow House, 7 Bath Road, Hounslow, London, UKI75, TW3 3EB, GB
    procurement@hounslow.gov.uk

  • KWEST RESEARCH LIMITED
    supplier

    GB-COH: 02400940 · GB-PPON: PBDZ-7888-DWYP
    2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Manchester, UKD33, M20 2SL, GB
    sales.manager@kwest.co
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published