Official UK procurement notice
Horizon Replacement Services - Replacement Service Provider
Authority: Post Office Limited (Public body)
What is being bought2 lots · detail below
Published requirement descriptionThis UK 7 Contract Details Notice concerns the conclusion of the Lot 2 contract only.
Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.
Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations.
The supplier will provide the software, associated support and maintenance services, software updates, security management and continuous optimisation services necessary to support Post Office Limited's branch operations and the delivery of Horizon Replacement Programme outcomes. Physical deployment of technology to branches is not included
The contract includes the ability for Post Office Limited to commission additional services, enhancements and related deliverables through established contractual mechanisms where required to support future business needs and service developments
Lot 2 requires the supplier to:
- provide and maintain a cloud-based commercial off-the-shelf EPOS platform delivered as SaaS;
- configure the solution to meet Post Office Limited's business and operational requirements;
- provide ongoing application support, maintenance, service management and incident resolution;
- deliver software updates, security patches, product enhancements and continuous improvement activities;
- support integration with associated Horizon Replacement Programme services and third-party systems where required;
- provide environment management, monitoring, reporting and operational performance management; and
- support adoption, optimisation and future service developments throughout the contract term.
The Contract value is £141,000,000 excluding VAT, for an initial 10 year term.
The Authority may extend the contract up to two times at its discretion, and in each case for an additional year.
- How the procedure runs: For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023. The public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following: • separate bidders are awarded the contracts for: Lot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and Lot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or • a single supplier could be awarded both Lots. The following stages will be followed: 1. Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025 2. Stage 2: Procurement Specific Questionnaire - a. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure. b. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. Bidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF. In addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information. To request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025. c. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs d. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage. e. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS). 3. Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5. 4. Stage 4: Dialogue (optional) - a. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation. b. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing. 5. Stage 5: Invitation to Submit Final Tenders (ITSFT) - a. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT). b. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT). 6. Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts. POL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage. POL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023.
CPV: Computer audit services · Computer back-up services · Computer catalogue conversion services · Computer support services · Computer testing services · Computer-related services · Custom software development services · Information systems · Installation services of computers and information-processing equipment · Installation services of electrical equipment · Installation services of measuring equipment · Installation services of office equipment · +10 more
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£410,000,000 together) · same evaluation weights on every lotLot #1Replacement Service ProviderAwardedRenewalPublished value£269,000,000
The source published no individual description for this lot.
- Economic & financial standing
This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
- Technical & professional ability
This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
- Condition of participationshortlisting
Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
Lot #2COTS-EPOS-SaaS SupplierAwardedRenewalPublished value£141,000,000
The source published no individual description for this lot.
- Economic & financial standing
This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
- Technical & professional ability
This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
- Condition of participationshortlisting
Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation.
The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT).
The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 65%
- Commercial: 25%
- Social Value: 10%
Published award criteria (3)
- Quality
- Commercial
- Social Value
- Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 8 May 2025, 15:25 BST
- Last source update
- 25 Sept 2026, 11:37 BST
- Award evaluation window
- Submission end – 1 Jul 2026
- Authority reference
C104070- FTS notice number
2025/S 000-041512- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-050efbFind a Tender
- How it runs
For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.
The public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:
- separate bidders are awarded the contracts for:
Lot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and
Lot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or
- a single supplier could be awarded both Lots.
The following stages will be followed:
- Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025
- Stage 2: Procurement Specific Questionnaire -
a. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.
b. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder.
Bidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2.
The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF.
In addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information.
They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.
To request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025.
c. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs
d. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.
e. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).
- Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation.
Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.
- Stage 4: Dialogue (optional) -
a. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.
b. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.
- Stage 5: Invitation to Submit Final Tenders (ITSFT) -
a. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT).
b. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT).
- Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.
POL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.
POL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023.
- Risks
In respect of both Lot 1 and Lot 2 contracts POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:
- findings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;
- policy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;
- the enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;
- where the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;
- where the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;
- where either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;
- in respect of either the Lot 1 or Lot 2 contract, that the procurement for the contract for the other Lot is abandoned or significantly delayed;
In respect of the Lot 1 contract only:
- there is a delay to the appointment of the Lot 2 supplier;
- there is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract; or
- the Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier.
In respect of the Lot 2 contract only:
There is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity.
How it was run
Official notice- Requests to participate (first stage)
- 12 Sept 2025, 12:00 BST
- Submission deadline
- 12 Sept 2025, 12:00 BST
- Clarification deadline
- 9 Sept 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
8 May 2025 → 25 Sept 2026 · 11 dates- Planning notice published8 May 2025, 15:25 BST
- Market engagement27 Jun 2025, 23:59 BST
Post Office intends to hold a preliminary market engagement event via Microsoft Teams on the 21/5/2025 at 11:00 BST. Attendees are asked to register their expressions of interest in attending by completing the following Web3 expressions of interest form.
- Next notice expected30 Jun 2025, 23:59 BST
- Tender notice published21 Jul 2025, 10:12 BST
- Clarification questions by9 Sept 2025, 12:00 BST
- Submission deadline12 Sept 2025, 12:00 BST
- Assessment summaries sent118 days ago26 Jun 2026, 00:00 BST
- Contract starts113 days ago1 Jul 2026, 00:00 BST
- Award decision expected by112 days ago1 Jul 2026, 23:59 BST
- Standstill ends61 days ago21 Aug 2026, 23:59 BST
- Latest notice published27 days ago25 Sept 2026, 11:37 BST
Notice history
25 events · 19 releases on Find a Tender · since 8 May 2025- Pipeline notice published8 May 2025, 15:25 BSTUK1
- Pipeline notice published8 May 2025, 15:35 BSTUK1
- Preliminary market engagement notice published8 May 2025, 16:55 BSTUK2
- Planned procurement notice published8 May 2025, 17:03 BSTUK3
- Procurement method changed8 May 2025, 17:03 BST
- Tender notice published21 Jul 2025, 10:12 BSTUK4
- Status changed to active21 Jul 2025, 10:12 BST
- Tender notice published22 Jul 2025, 18:13 BSTUK4
- Tender notice published11 Aug 2025, 11:20 BSTUK4
- Tender notice published20 Aug 2025, 09:04 BSTUK4
- Contract award notice published21 May 2026, 10:10 BSTUK6
- Status changed to complete21 May 2026, 10:10 BST
- Contract award notice published2 Jun 2026, 12:06 BSTUK6
- Contract signature expected3 Jun 2026, 23:59 BSTscheduled
- Contract details notice published5 Jun 2026, 09:50 BSTUK7
- Contract award notice published12 Jun 2026, 15:53 BSTUK6
- Contract award notice published26 Jun 2026, 11:52 BSTUK6
- Contract award notice published3 Jul 2026, 10:01 BSTUK6
- Contract award notice published16 Jul 2026, 15:28 BSTUK6
- Contract award notice published28 Jul 2026, 12:06 BSTUK6
- Contract signature expected22 Aug 2026, 23:59 BSTscheduled
- Contract details notice published2 Sept 2026, 13:41 BSTUK7
- Contract details notice published9 Sept 2026, 15:01 BSTUK7
- Contract details notice published25 Sept 2026, 11:37 BSTUK7
- Procurement method changed25 Sept 2026, 11:37 BST
Published amendments (4)
Updated Lot 1 Description.
Updated description of Lot 2. Description of possible extension.
Changes to Tender Notice and Associated Tender Documents (sections 24 and 31 of the Procurement Act 2023) The Tender Notice has changed from that originally published to update the requirements for Lot 2. The associated tender documents issued to Bidders following the initial publication of tender notice on 21 July 2025 and the completion of a non-disclosure agreement (NDA), ethical walls agreemen…
Update to the Scope and Lot 2 Sections to clarify the AWS (or equivalent) requirement.
Routine re-releases (19)
- 2026-07: 3 releases · 3 Jul 2026, 28 Jul 2026
- 2026-06: 4 releases · 2 Jun 2026, 26 Jun 2026
- 2026-05: 1 release · 21 May 2026
- 2025-08: 2 releases · 11 Aug 2025, 20 Aug 2025
- 2025-07: 2 releases · 21 Jul 2025, 22 Jul 2025
- 2025-05: 4 releases · 8 May 2025, 8 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Replacement Service Provider1 award | |||
| Accenture UK Limited3 Jun 2026 – 2 Jun 2031 · up to 2 Jun 2033Extensions: The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. The contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. The Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress. · Options: The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables. · Amended: Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2 · Amended: Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2 · Amended: Alterations are scope description for Lot 2 · Amended: Alterations are scope description, standstill period and contract dates for Lot 2 · Amended: Alterations are scope description, standstill period and contract dates for Lot 2 | £269,000,000 | 21 May 2026 | Awarded |
| Lot 2 · COTS-EPOS-SaaS Supplier1 award | |||
| OneView Commerce, Inc.LOT 2 - COTS-EPOS-SaaS22 Aug 2026 – 27 Jun 2036 · up to 28 Jun 2038Extensions: The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. · Options: The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables. · Amended: Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2 · Amended: Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2 · Amended: Alterations are scope description for Lot 2 · Amended: Alterations are scope description, standstill period and contract dates for Lot 2 · Amended: Alterations are scope description, standstill period and contract dates for Lot 2 | £141,000,000 | 26 Jun 2026 | Awarded |
Contracts
Contract 2 · OneView Commerce, Inc.
- Signed
- 22 Aug 2026
- Value
- £141,000,000
- Period
- 22 Aug 2026 – 27 Jun 2036 · up to 28 Jun 2038 with extensions
- Status
- active
- Extensions
- The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. The contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. The Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress.
3 agreed KPIs: Availability - Critical · Availability - High · Data Integrity - Critical
- Availability - Critical, The target performance level for the aggregate availability of each critical service is >99.95%.
- Availability - High, DR-RTO - The target performance level for the time taken to return to operation is 100% restored in 4 hours (≤ 4 hours).
- Data Integrity - Critical, The target performance level of the percentage of EPOS transactions executed using accurate and valid (non-expired) data is 100%.
Replacement Services Provider · Accenture UK Limited
- Signed
- 4 Jun 2026
- Value
- £269,000,000
- Period
- 4 Jun 2026 – 3 Jun 2031 · up to 3 Jun 2033 with extensions
- Status
- active
- Extensions
- The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. The contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. The Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress
- Options
- The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables
3 agreed KPIs: Availability - Critical · Availability - High · Social Value KPI: Annual Reduction in Carbon Emissions
- Availability - Critical, The target performance level for the aggregate availability of each critical service is ≥99.95%.
- Availability - High, The target performance level for the aggregate availability of each high priority service is ≥99.91%.
- Social Value KPI: Annual Reduction in Carbon Emissions, The target performance level for the annual reduction in carbon emissions (arising from the performance of the contract measured in MTCDE) is a ≥10% annual reduction
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Replacement Service Provider | 2final-stage tenders | 0 | 0 | — |
| 2 · COTS-EPOS-SaaS Supplier | 2final-stage tenders | 2 | 0 | — |
Who bid
- wonAccenture (UK) Limited · Greater London · 1
- wonOneView Commerce, Inc. · 2
- did not winIBM United Kingdom Limited · South East England · 1
- did not winESCHER SOFTWARE SERVICES UK LIMITED · Greater London · 2
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
4 commercial parties on the notice · 2 awarded- Accenture (UK) LimitedAwarded supplier
- ESCHER SOFTWARE SERVICES UK LIMITEDBidder / tenderer
- IBM United Kingdom LimitedBidder / tenderer
- OneView Commerce, Inc.Awarded supplier
Official documents & specifications (32)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
Show 18 more notices
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
2 further documents are listed in the JSON mirror.