Official UK procurement notice
GLA 82114 Appeal Services to Road User Charging
Authority: Greater London Authority
What is being bought
Published requirement descriptionRequirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre.
GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.
- Recurrence: A new procurement is estimated to be run in late 2027 or, should the contract extension options are exercised, in late 2029
CPV: Administration services · General public services
The lotProcurement structure
single lot · no lot value publishedLot #1This procurement process commenced with a compliance check prior to the undertaking of…AwardedRenewal
This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process.
The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack.
The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London.
The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 60%
- price: 40%
Published award criteria (2)
- Technical: 60
- Price: 40
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
Yes · A new procurement is estimated to be run in late 2027 or, should the contract extension options are exercised, in late 2029
- First published
- 6 Dec 2022, 06:11 GMT
- Last source update
- 15 Apr 2025, 12:39 BST
- Award evaluation window
- 9 Feb 2023 – …
- Authority reference
GLA 82114- FTS notice number
2025/S 000-015222- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-038adcFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering
- Review procedure
In accordance with the Public Contracts Regulations 2015 (S.I. 2015/102), Part 3.
Please note that award decision notices (standstill letters) were issued following the completion of the ITT stage and a standstill period was observed.
This is the point at which the award decision was taken and at which the competitive procurement process concluded.
Publisher note: The date of conclusion of the contract is 05/12/2023 and the contract commencement date is 10/12/2023.
How it was run
Official notice- Submission deadline
- 9 Feb 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 9 Feb 2023, 13:00 GMT
Timeline
13 Dec 2022 → 15 Apr 2025 · 4 dates- Next notice expected13 Dec 2022
- Submission deadline9 Feb 2023, 12:00 GMT
- Bids opened9 Feb 2023, 13:00 GMT
- Notice published15 Apr 2025, 12:39 BST
Notice history
4 events · 3 releases on Find a Tender · since 23 Dec 2022- Status changed to active23 Dec 2022, 13:43 GMT
- Procurement method changed23 Dec 2022, 13:43 GMT
- Deadline published: 9 Feb 2023, 12:00 GMT23 Dec 2022, 13:43 GMT
- Status changed to complete15 Apr 2025, 12:39 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| London CouncilsSMEAppeal Services for Road User Charging Schemes | £9,200,422 † | — | Awarded |
Contracts
Appeal Services for Road User Charging Schemes · London CouncilsSME
- Signed
- 5 Dec 2023
- Value
- £9,200,422
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Transport for LondonReview body
Bidders & participating suppliers
1 commercial party on the notice- London Councils LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria