FW Services- Partnership Customer Support- Multi Site 0628

{
  "id": "020928-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-03-09T14:08:13Z",
  "ocid": "ocds-h6vhtk-066404",
  "buyer": {
    "id": "GB-COH-SC213460",
    "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC"
  },
  "tender": {
    "id": "ocds-h6vhtk-066404",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 900000
        },
        "status": "active",
        "renewal": {
          "description": "The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years."
        },
        "hasRenewal": true,
        "awardCriteria": {
          "description": "SSEN are looking for one supplier to be our partner in both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas. \nIt is SSENs intention to award to 1 supplier.\nEvaluation will be carried out by a group of selected representatives from the organisation and will follow the following process \n1. Preliminary review to ensure compliance \n2. Individual evaluation of technical tender submission documents against the set award criteria \n3. Consensus review between all evaluators \n4. Contract Award"
        },
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "startDate": "2026-06-15T00:00:00+01:00",
          "maxExtentDate": "2030-03-29T23:59:59+00:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "If you are unable to provide coverage for both the North and South licence areas, you may still submit a response to the PQQ. However, please note that progression to the ITT stage cannot be guaranteed. Suppliers offering partial coverage will only be considered for advancement in circumstances where the number of qualified bidders capable of covering both licence areas is insufficient to support a competitive ITT process."
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          },
          {
            "id": "75200000",
            "scheme": "CPV",
            "description": "Provision of services to the community"
          }
        ]
      }
    ],
    "title": "FW Services- Partnership Customer Support- Multi Site 0628",
    "value": {
      "currency": "GBP",
      "amountGross": 900000
    },
    "status": "active",
    "documents": [
      {
        "id": "020928-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/020928-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-03-09T14:08:13Z"
      }
    ],
    "amendments": [
      {
        "id": "020928-2026",
        "description": "This notice is now not active due to some mis-coding included when originally posted. The dates have been reduced to avoid further confusion. \nPlease follow this link: https://www.find-tender.service.gov.uk/Notice/020921-2026 to see the new live notice with all the relevant details. The deadline for the new Tender Notice and PQQ is 6th April 2026."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Tender to provide vulnerable customer support programme (2026-2028) \nSSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty.  \nAs SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; \n- Promotion of Priority Services across both our licence areas \n- Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. \n- Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. \n- Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty   \nAim \nTo create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty.  \nScope \nThe programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances.  This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.",
    "tenderPeriod": {
      "endDate": "2026-03-11T17:00:00+00:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-03-10T12:00:00+00:00"
    },
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442\nGeneral Jaggaer Supplier Guide can be accessed here: https://www.sse.com/potential-suppliers and all questions can be sent to Kirsten Telfer, kirsten.telfer@sse.com.\nAll PQQ responses must be submitted via Jaggaer, we will not accept email submissions.",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-COH-SC213460",
      "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM77",
        "country": "GB",
        "locality": "Perth",
        "postalCode": "PH1 3AQ",
        "countryName": "United Kingdom",
        "streetAddress": "Inveralmond House, 200 Dunkeld Road"
      },
      "details": {
        "url": "http://www.ssen.co.uk",
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "SC213460",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "name": "Kirsten Telfer",
        "email": "kirsten.telfer@sse.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "020327-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-03-06T12:06:39Z",
  "ocid": "ocds-h6vhtk-066404",
  "buyer": {
    "id": "GB-COH-SC213460",
    "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC"
  },
  "tender": {
    "id": "ocds-h6vhtk-066404",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 900000
        },
        "status": "active",
        "renewal": {
          "description": "The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years."
        },
        "hasRenewal": true,
        "awardCriteria": {
          "description": "SSEN are looking for one supplier to be our partner in both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas. \nIt is SSENs intention to award to 1 supplier.\nEvaluation will be carried out by a group of selected representatives from the organisation and will follow the following process \n1. Preliminary review to ensure compliance \n2. Individual evaluation of technical tender submission documents against the set award criteria \n3. Consensus review between all evaluators \n4. Contract Award"
        },
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "startDate": "2026-06-15T00:00:00+01:00",
          "maxExtentDate": "2030-03-29T23:59:59+00:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "If you are unable to provide coverage for both the North and South licence areas, you may still submit a response to the PQQ. However, please note that progression to the ITT stage cannot be guaranteed. Suppliers offering partial coverage will only be considered for advancement in circumstances where the number of qualified bidders capable of covering both licence areas is insufficient to support a competitive ITT process."
            }
          ]
        }
      }
    ],
    "items": [
      {
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            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          },
          {
            "id": "75200000",
            "scheme": "CPV",
            "description": "Provision of services to the community"
          }
        ]
      }
    ],
    "title": "FW Services- Partnership Customer Support- Multi Site 0628",
    "value": {
      "currency": "GBP",
      "amountGross": 900000
    },
    "status": "active",
    "documents": [
      {
        "id": "020327-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/020327-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-03-06T12:06:39Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Tender to provide vulnerable customer support programme (2026-2028) \nSSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty.  \nAs SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; \n- Promotion of Priority Services across both our licence areas \n- Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. \n- Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. \n- Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty   \nAim \nTo create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty.  \nScope \nThe programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances.  This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.",
    "tenderPeriod": {
      "endDate": "2026-04-06T17:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-04-03T12:00:00+01:00"
    },
    "specialRegime": [
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    ],
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442\nGeneral Jaggaer Supplier Guide can be accessed here: https://www.sse.com/potential-suppliers and all questions can be sent to Kirsten Telfer, kirsten.telfer@sse.com.\nAll PQQ responses must be submitted via Jaggaer, we will not accept email submissions.",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-COH-SC213460",
      "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM77",
        "country": "GB",
        "locality": "Perth",
        "postalCode": "PH1 3AQ",
        "countryName": "United Kingdom",
        "streetAddress": "Inveralmond House, 200 Dunkeld Road"
      },
      "details": {
        "url": "http://www.ssen.co.uk",
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "SC213460",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "name": "Kirsten Telfer",
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  ],
  "language": "en",
  "initiationType": "tender"
}