Official UK procurement notice
Friends and Family Test (FFT)
Authority: Lewisham and Greenwich NHS Trust (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionProvision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.
CPV: Short Message Service (SMS) services · Survey design services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£271,975
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical Envelope: 50%
- Commercial Envelope: 40%
- Social Value Envelope: 10%
Published award criteria (3)
- Technical Envelope
- Social Value Envelope
- Commercial Envelope
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 9 Feb 2026, 04:24 GMT
- Last source update
- 20 Jul 2026, 22:55 BST
- Award evaluation window
- Submission end – 20 Apr 2026
- Authority reference
C420902- FTS notice number
2026/S 000-011263- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-064ab9Find a Tender
How it was run
Official notice- Submission deadline
- 11 Mar 2026, 12:00 GMT
- Clarification deadline
- 23 Feb 2026, 15:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
The Tendering Portal can be accessed via the link: atamis-1928.my.site.com/s/Welcome ↗
All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct
access, free of charge via the e-Tendering Portal. To access this opportunity you will need to register at atamis-1928.my.site.com/s/Welcome ↗ as a Supplier and search for the opportunity C420902.
To respond to this Invitation to Tender, Bidders must register on the portal, log in, complete the tender response documents and submit them via the e-tendering portal.
Please note that any communication from the Authority regarding this tender will be via Atamis. Bidders must use the e-tendering messaging board for their communication with the Authority regarding this procurement.
Should Tenderers have any queries, or having problems using the portal, they should contact the Atamis Helpdesk at: Phone: 0800 9956035; E-mail: [email protected]
Timeline
9 Feb 2026 → 29 Jul 2026 · 10 dates- Planning notice published257 days ago9 Feb 2026, 04:24 GMT
- Tender notice published257 days ago9 Feb 2026, 10:19 GMT
- Next notice expected255 days ago10 Feb 2026, 23:59 GMT
- Clarification questions by243 days ago23 Feb 2026, 15:00 GMT
- Submission deadline227 days ago11 Mar 2026, 12:00 GMT
- Award decision expected by186 days ago20 Apr 2026, 23:59 BST
- Contract starts172 days ago5 May 2026, 00:00 BST
- Assessment summaries sent96 days ago20 Jul 2026, 00:00 BST
- Latest notice published95 days ago20 Jul 2026, 22:55 BST
- Standstill ends86 days ago29 Jul 2026, 23:59 BST
Notice history
9 events · 4 releases on Find a Tender · since 9 Feb 2026- Preliminary market engagement notice published9 Feb 2026, 04:24 GMTUK2
- Tender notice published9 Feb 2026, 10:19 GMTUK4
- Status changed to active9 Feb 2026, 10:19 GMT
- Procurement method changed9 Feb 2026, 10:19 GMT
- Deadline published: 11 Mar 2026, 12:00 GMT9 Feb 2026, 10:19 GMT
- Tender notice published9 Feb 2026, 11:02 GMTUK4
- Contract award notice published20 Jul 2026, 22:55 BSTUK6
- Status changed to complete20 Jul 2026, 22:55 BST
- Contract signature expected31 Jul 2026, 23:59 BSTscheduled
Published amendments (1)
Update to Tendering Portal access link
Routine re-releases (4)
- 2026-02: 1 release · 9 Feb 2026
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| IWGC LIMITEDSMEProvision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.31 Jul 2026 – 30 Jul 2029 · up to 30 Jul 2031Extensions: Option to extend for a further 2 x12 months | £271,300 | 20 Jul 2026standstill to 29 Jul 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 11final-stage tenders | 9 | 0 | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- NHS South East London Integrated Care BoardContracting authorityPublic authority - central government
Bidders & participating suppliers
1 commercial party on the notice- IWGC LimitedAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender