← Back to search results

AwardedFind a Tender · award

Friends and Family Test (FFT)

Buyer: Lewisham and Greenwich NHS Trust →

View official notice ↗Official source

BuyerLewisham and Greenwich NHS Trust
StatusAwarded
Deadline11 Mar 2026
Value£271,975
Published20 Jul 2026

What is being bought

Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.

Statuspending
SupplierIWGC Limited
Value£271,300
Contract periodFrom 31 Jul 2026 to 30 Jul 2029

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-064ab9
Latest release ID068469-2026
Latest release timestampMon Jul 20 2026 21:55:09 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/011290-2026
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
20 Jul 2026award, contract068469-2026
9 Feb 2026tenderUpdate011290-2026
9 Feb 2026tender011263-2026
9 Feb 2026planning011201-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "068469-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 11,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 11,
        "measure": "finalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 9,
        "measure": "smeFinalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "vcseFinalStageBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-07-20T22:55:09+01:00",
  "ocid": "ocds-h6vhtk-064ab9",
  "buyer": {
    "id": "GB-PPON-PXWX-8443-ZQYT",
    "name": "Lewisham and Greenwich NHS Trust"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-07-20T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKI",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "64212100",
              "scheme": "CPV",
              "description": "Short Message Service (SMS) services"
            },
            {
              "id": "79311100",
              "scheme": "CPV",
              "description": "Survey design services"
            }
          ]
        }
      ],
      "title": "Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.",
      "value": {
        "amount": 271300,
        "currency": "GBP",
        "amountGross": 325800
      },
      "status": "pending",
      "renewal": {
        "description": "Option to extend for a further 2 x12 months"
      },
      "documents": [
        {
          "id": "068469-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/068469-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-07-20T22:55:09+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-06632290",
          "name": "IWGC Limited"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-07-31T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-07-30T23:59:59+01:00",
        "startDate": "2026-07-31T00:00:00+01:00",
        "maxExtentDate": "2031-07-30T23:59:59+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-07-29T23:59:59+01:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2026-07-20T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "C420902",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Friends and Family Test (FFT)",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWX-8443-ZQYT",
      "name": "Lewisham and Greenwich NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE13 6LH",
        "countryName": "United Kingdom",
        "streetAddress": "High Street"
      },
      "details": {
        "url": "https://www.health-family.force.com/s/Welcome",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PXWX-8443-ZQYT",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    },
    {
      "id": "GB-COH-06632290",
      "name": "IWGC Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ14",
        "country": "GB",
        "locality": "Chipping Norton",
        "postalCode": "OX7 5SR",
        "countryName": "United Kingdom",
        "streetAddress": "Suite 16 & 17, Cromwell Business Centre  18 Crucifix Lane   Fairfax House  Cromwell Park, Banbury Road"
      },
      "details": {
        "url": "https://www.iwgc.org/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "06632290",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "clients@iwantgreatcare.org"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (4 releases)
20 Jul 2026 · 068469-2026 · award, contract
{
  "id": "068469-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 11,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 11,
        "measure": "finalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 9,
        "measure": "smeFinalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "vcseFinalStageBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-07-20T22:55:09+01:00",
  "ocid": "ocds-h6vhtk-064ab9",
  "buyer": {
    "id": "GB-PPON-PXWX-8443-ZQYT",
    "name": "Lewisham and Greenwich NHS Trust"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-07-20T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKI",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "64212100",
              "scheme": "CPV",
              "description": "Short Message Service (SMS) services"
            },
            {
              "id": "79311100",
              "scheme": "CPV",
              "description": "Survey design services"
            }
          ]
        }
      ],
      "title": "Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.",
      "value": {
        "amount": 271300,
        "currency": "GBP",
        "amountGross": 325800
      },
      "status": "pending",
      "renewal": {
        "description": "Option to extend for a further 2 x12 months"
      },
      "documents": [
        {
          "id": "068469-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/068469-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-07-20T22:55:09+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-06632290",
          "name": "IWGC Limited"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-07-31T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-07-30T23:59:59+01:00",
        "startDate": "2026-07-31T00:00:00+01:00",
        "maxExtentDate": "2031-07-30T23:59:59+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-07-29T23:59:59+01:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2026-07-20T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "C420902",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Friends and Family Test (FFT)",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWX-8443-ZQYT",
      "name": "Lewisham and Greenwich NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE13 6LH",
        "countryName": "United Kingdom",
        "streetAddress": "High Street"
      },
      "details": {
        "url": "https://www.health-family.force.com/s/Welcome",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PXWX-8443-ZQYT",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    },
    {
      "id": "GB-COH-06632290",
      "name": "IWGC Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ14",
        "country": "GB",
        "locality": "Chipping Norton",
        "postalCode": "OX7 5SR",
        "countryName": "United Kingdom",
        "streetAddress": "Suite 16 & 17, Cromwell Business Centre  18 Crucifix Lane   Fairfax House  Cromwell Park, Banbury Road"
      },
      "details": {
        "url": "https://www.iwgc.org/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "06632290",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "clients@iwantgreatcare.org"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
9 Feb 2026 · 011290-2026 · tenderUpdate
{
  "id": "011290-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-02-09T11:02:32Z",
  "ocid": "ocds-h6vhtk-064ab9",
  "buyer": {
    "id": "GB-PPON-PXWX-8443-ZQYT",
    "name": "Lewisham and Greenwich NHS Trust"
  },
  "tender": {
    "id": "C420902",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 271975,
          "currency": "GBP",
          "amountGross": 326370
        },
        "status": "active",
        "renewal": {
          "description": "2 x 12 months"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical Envelope",
              "type": "quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Social Value Envelope",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Commercial Envelope",
              "type": "price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-05-04T23:59:59+01:00",
          "startDate": "2026-05-05T00:00:00+01:00",
          "maxExtentDate": "2031-05-04T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "64212100",
            "scheme": "CPV",
            "description": "Short Message Service (SMS) services"
          },
          {
            "id": "79311100",
            "scheme": "CPV",
            "description": "Survey design services"
          }
        ]
      }
    ],
    "title": "Provision of NHS Friends and Family Test Solution",
    "value": {
      "amount": 271975,
      "currency": "GBP",
      "amountGross": 326370
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "011290-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/011290-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-02-09T11:02:32Z"
      }
    ],
    "amendments": [
      {
        "id": "011290-2026",
        "description": "Update to Tendering Portal access link"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-04-20T23:59:59+01:00"
    },
    "description": "The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems.\nThis project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements.\nThe procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. \nMembers of the South East London Integrated Care System will have the option of joining the contract at a later date.",
    "tenderPeriod": {
      "endDate": "2026-03-11T12:00:00Z"
    },
    "enquiryPeriod": {
      "endDate": "2026-02-23T15:00:00Z"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "The Tendering Portal can be accessed via the link: https://atamis-1928.my.site.com/s/Welcome\nAll communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct\naccess, free of charge via the e-Tendering Portal. To access this opportunity you will need to register at https://atamis-1928.my.site.com/s/Welcome as a Supplier and search for the opportunity C420902.\nTo respond to this Invitation to Tender, Bidders must register on the portal, log in, complete the tender response documents and submit them via the e-tendering portal.\nPlease note that any communication from the Authority regarding this tender will be via Atamis. Bidders must use the e-tendering messaging board for their communication with the Authority regarding this procurement.\nShould Tenderers have any queries, or having problems using the portal, they should contact the Atamis Helpdesk at: Phone: 0800 9956035; E-mail: support-health@atamis.co.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWX-8443-ZQYT",
      "name": "Lewisham and Greenwich NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE13 6LH",
        "countryName": "United Kingdom",
        "streetAddress": "High Street"
      },
      "details": {
        "url": "https://www.health-family.force.com/s/Welcome",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PXWX-8443-ZQYT",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    },
    {
      "id": "GB-PPON-PMLZ-8385-VMTM",
      "name": "NHS South East London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 2QH",
        "countryName": "United Kingdom",
        "streetAddress": "Southwark Coucil 160 Tooley Street"
      },
      "details": {
        "url": "https://www.selondonics.org/icb",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PMLZ-8385-VMTM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
9 Feb 2026 · 011263-2026 · tender
{
  "id": "011263-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-02-09T10:19:29Z",
  "ocid": "ocds-h6vhtk-064ab9",
  "buyer": {
    "id": "GB-PPON-PXWX-8443-ZQYT",
    "name": "Lewisham and Greenwich NHS Trust"
  },
  "tender": {
    "id": "C420902",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 271975,
          "currency": "GBP",
          "amountGross": 326370
        },
        "status": "active",
        "renewal": {
          "description": "2 x 12 months"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical Envelope",
              "type": "quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Social Value Envelope",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Commercial Envelope",
              "type": "price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-05-04T23:59:59+01:00",
          "startDate": "2026-05-05T00:00:00+01:00",
          "maxExtentDate": "2031-05-04T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "64212100",
            "scheme": "CPV",
            "description": "Short Message Service (SMS) services"
          },
          {
            "id": "79311100",
            "scheme": "CPV",
            "description": "Survey design services"
          }
        ]
      }
    ],
    "title": "Provision of NHS Friends and Family Test Solution",
    "value": {
      "amount": 271975,
      "currency": "GBP",
      "amountGross": 326370
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "011263-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/011263-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-02-09T10:19:29Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-04-20T23:59:59+01:00"
    },
    "description": "The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems.\nThis project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements.\nThe procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. \nMembers of the South East London Integrated Care System will have the option of joining the contract at a later date.",
    "tenderPeriod": {
      "endDate": "2026-03-11T12:00:00Z"
    },
    "enquiryPeriod": {
      "endDate": "2026-02-23T15:00:00Z"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "The Tendering Portal can be accessed via the link: https://health-family.force.com/s/Welcome\nAll communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct\naccess, free of charge via the e-Tendering Portal. To access this opportunity you will need to register at https://health-family.force.com/s/Welcome as a Supplier and search for the opportunity C420902.\nTo respond to this Invitation to Tender, Bidders must register on the portal, log in, complete the tender response documents and submit them via the e-tendering portal.\nPlease note that any communication from the Authority regarding this tender will be via Atamis. Bidders must use the e-tendering messaging board for their communication with the Authority regarding this procurement.\nShould Tenderers have any queries, or having problems using the portal, they should contact the Atamis Helpdesk at: Phone: 0800 9956035; E-mail: support-health@atamis.co.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWX-8443-ZQYT",
      "name": "Lewisham and Greenwich NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE13 6LH",
        "countryName": "United Kingdom",
        "streetAddress": "High Street"
      },
      "details": {
        "url": "https://www.health-family.force.com/s/Welcome",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PXWX-8443-ZQYT",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    },
    {
      "id": "GB-PPON-PMLZ-8385-VMTM",
      "name": "NHS South East London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 2QH",
        "countryName": "United Kingdom",
        "streetAddress": "Southwark Coucil 160 Tooley Street"
      },
      "details": {
        "url": "https://www.selondonics.org/icb",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PMLZ-8385-VMTM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
9 Feb 2026 · 011201-2026 · planning
{
  "id": "011201-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-02-09T04:24:11Z",
  "ocid": "ocds-h6vhtk-064ab9",
  "buyer": {
    "id": "GB-PPON-PXWX-8443-ZQYT",
    "name": "Lewisham and Greenwich NHS Trust"
  },
  "tender": {
    "id": "C420902",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2029-05-04T23:59:59+01:00",
          "startDate": "2026-05-05T00:00:00+01:00",
          "maxExtentDate": "2031-05-04T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "64212100",
            "scheme": "CPV",
            "description": "Short Message Service (SMS) services"
          },
          {
            "id": "79311100",
            "scheme": "CPV",
            "description": "Survey design services"
          }
        ]
      }
    ],
    "title": "Provision of NHS Friends and Family Test Solution",
    "value": {
      "amount": 271975,
      "currency": "GBP",
      "amountGross": 326370
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Authority is seeking a provider to deliver an NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. \nThis project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements.",
    "communication": {
      "futureNoticeDate": "2026-02-10T23:59:59Z"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PXWX-8443-ZQYT",
      "name": "Lewisham and Greenwich NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE13 6LH",
        "countryName": "United Kingdom",
        "streetAddress": "High Street"
      },
      "details": {
        "url": "https://www.health-family.force.com/s/Welcome",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PXWX-8443-ZQYT",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    },
    {
      "id": "GB-PPON-PMLZ-8385-VMTM",
      "name": "NHS South East London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 2QH",
        "countryName": "United Kingdom",
        "streetAddress": "Southwark Coucil 160 Tooley Street"
      },
      "details": {
        "url": "https://www.selondonics.org/icb",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PMLZ-8385-VMTM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sandra Baiden",
        "email": "sandra.baiden1@nhs.net"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "011201-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/011201-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-02-09T04:24:11Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "met",
        "dateMet": "2025-04-30T00:00:00+01:00",
        "description": "The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity. \nParticipation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation."
      }
    ]
  },
  "initiationType": "tender"
}