Official UK procurement notice
Field Service Management · UK public procurement notice
Authority: Wales & West Utilities Limited
What is being bought
Published requirement descriptionIT Services Contract
CPV: IT services: consulting, software development, Internet and support · Software-related services · System and support services
The lotProcurement structure
single lot · value publishedLot #1Wales and West Utilities provide the infrastructure to deliver gas safely and securely…RenewalPublished value£48,000,000
Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so.
Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers.
Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to:
- Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements.
- Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities
- Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements.
- Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS
- Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution.
- Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution
- Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution
- Adopting a business oriented approach and not solely focussing on IT/technical system delivery
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive dialogue
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 28 Mar 2023, 09:58 BST
- Last source update
- 16 Jun 2023, 09:00 BST
- FTS notice number
2023/S 000-017115- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03b67eFind a Tender
Publisher note: Please note the the tender will be run via our procurement portal, Bravo, which requires suppliers to be registered to participate. Failure to register will result in the supplier not being able to participate in the procurement event. After registration, suppliers must request access to the tender documents by e-mailing [email protected]; Please include your registration details on the e-mail as these will be required to provide access to the procurement documentation. A Field Service Management Pre-Qualification session is planned for early April. The 2 hour session will be held online via MS Teams. Wales and West Utilities will provide some context to the FSM procurement exercise and provide a walkthrough of the procurement documents. There will be a supplier Q&A at the end of the session. Further details will be published via the Bravo portal in due course. Suppliers who have registered to participate in this procurement exercise will be invited to this event.
How it was run
Official notice- Submission deadline
- 9 May 2023, 17:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
Timeline
9 May 2023 → 16 Jun 2023 · 3 dates- Submission deadline9 May 2023, 17:00 BST
- Invitations to tender expected12 Jun 2023, 00:00 BST
- Notice published16 Jun 2023, 09:00 BST
Notice history
1 event · 3 releases on Find a Tender- Deadline moved to 9 May 2023, 17:00 BST28 Mar 2023, 10:10 BST+1 days · was 8 May 2023, 16:00 BST
Published amendments (2 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineIV.2.2 | 8 May 2023 | 9 May 2023 | +1 d |
Wales and West Utilities has shortlisted the following suppliers to be taken through to the Dialogue Phase for the procurement of a Field Service Management Solution: 1. Accenture (UK) Limited 2. Atos IT Services UK Limited 3. Oracle UK Corporation Limited 4. Wipro Limited
1 amendment published without a description.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Wales and West UtilitiesReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria