Official UK procurement notice
External Variable Data Print Services
Authority: London Borough of Hackney (Local council)
Re-procurement plannedExternal - Non Variable Data Print · tender expected
What is being bought
Published requirement descriptionTender Opportunity: Comprehensive Print & Mailing Services for Hackney Council
Hackney Council invites experienced suppliers to tender for the provision of high-volume, secure, and sustainable print and mailing services. This contract covers Council Tax, National Non-Domestic Rates (NNDR), Housing Benefits, Parking Services, Housing Rents, and Electoral Services.
Key Requirements:
- Data Handling: Process large volumes of Council Tax, NNDR, and Housing Benefit data using secure FTP and various file formats. Immediate production capability required at contract start.
-Annual & Ad-Hoc Billing: Print and mail approximately 123,000 Council Tax bills, 13,000 NNDR bills, and 30,000 benefit notifications annually, plus frequent ad-hoc and recovery mailings.
- Document Management: Sort, collate, and deliver all documents and inserts to Royal Mail or Council offices. Provide secure handling for returned mail and undelivered items.
- Sustainability: Use FSC-certified or recycled paper, minimize waste, and offer recyclable, non-plastic window envelopes. Demonstrate robust environmental and GDPR-compliant processes.
- Parking & Housing Services: Print statutory parking notices, permit reminders, rent statements, and service charge booklets, with same-day or next-day turnaround as required.
- Electoral Services: Print poll cards, ballot papers, and postal packs, ensuring strict security, confidentiality, and business continuity.
- Innovation: Propose options for e-billing, e-notifications, and process improvements. Collaborate proactively with the Council to enhance service delivery.
CPV: Printing services · Services related to printing
How this framework works
From the published notice- Bids received
- 6 bids received · 1 suppliers appointed
- Framework period
- 5 yrs · up to 10 yrs from 15 May 2026
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£20,000,000
- Economic & financial standing
a set of financial and economic criteria, relevant to the size of the contract will be used to assess a bidders financial standings (see the tender documents for full details).
Payment of the London Living Wage is mandatory.
The following insurance will be required from the winning bidder only:
public/product liability insurance with a limit of indemnity of not less than £5 million (five million pounds) in relation to any one claim or series of claims;
employer's liability insurance with a limit of indemnity in accordance with any legal requirement for the time being in force in relation to any one claim or series of claims;
professional indemnity insurance of not less than £5 million (five million pounds) for each individual claim or series of claims during the term of this Agreement and shall ensure that all professional consultants or sub-contractors involved in the provision of the Services hold and maintain appropriate cover, with such insurance to be maintained for a minimum of twelve (12) years following the expiration or earlier termination of this Agreement,
- Technical & professional ability
Relevant experience required, see the tender documents for full details
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Suppliers Price Submission: 40%
Published award criteria (2)
- Suppliers Price Submission: Price submission
- Quality: Quality questions, including social value
- Economic & financial standing
a set of financial and economic criteria, relevant to the size of the contract will be used to assess a bidders financial standings (see the tender documents for full details).
Payment of the London Living Wage is mandatory.
The following insurance will be required from the winning bidder only:
public/product liability insurance with a limit of indemnity of not less than £5 million (five million pounds) in relation to any one claim or series of claims;
employer's liability insurance with a limit of indemnity in accordance with any legal requirement for the time being in force in relation to any one claim or series of claims;
professional indemnity insurance of not less than £5 million (five million pounds) for each individual claim or series of claims during the term of this Agreement and shall ensure that all professional consultants or sub-contractors involved in the provision of the Services hold and maintain appropriate cover, with such insurance to be maintained for a minimum of twelve (12) years following the expiration or earlier termination of this Agreement,
- Technical & professional ability
Relevant experience required, see the tender documents for full details
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “External Variable Data Print Services” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 23 May 2025, 17:25 BST
- Last source update
- 5 May 2026, 17:07 BST
- Award evaluation window
- Submission end – 14 May 2026
- Authority reference
DN797953- FTS notice number
2026/S 000-006559- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0524e1Find a Tender- Contract terms summary
Details of the terms and conditions are contained within the tender documents that can be downloaded
KPI and service credits apply to this contract
- Risks
Invoices shall be submitted monthly, with a 30 day payment term
How it was run
Official notice- Appointment period ends
- 23 Feb 2026, 12:00 GMT
- Clarification deadline
- 13 Feb 2026, 12:00 GMT
- Electronic submission
- Allowed
- Accepted languages
- en
Tenders may only be submitted electronically via the London Tenders Website (www.londontenders.org ↗)
Timeline
23 May 2025 → 15 May 2026 · 10 dates- Planning notice published23 May 2025, 17:25 BST
- Next notice expected1 Aug 2025, 23:59 BST
- Tender notice published269 days ago26 Jan 2026, 11:38 GMT
- Clarification questions by251 days ago13 Feb 2026, 12:00 GMT
- Admission / appointment period ends241 days ago · period end, not a bid countdown23 Feb 2026, 12:00 GMT
- Assessment summaries sent186 days ago20 Apr 2026, 00:00 BST
- Latest notice published170 days ago5 May 2026, 17:07 BST
- Award decision expected by161 days ago14 May 2026, 23:59 BST
- Standstill ends161 days ago14 May 2026, 23:59 BST
- Contract starts161 days ago15 May 2026, 00:00 BST
Notice history
9 events · 3 releases on Find a Tender · since 23 May 2025- Pipeline notice published23 May 2025, 17:25 BSTUK1
- Tender notice published26 Jan 2026, 11:38 GMTUK4
- Published value published: £20,000,00026 Jan 2026, 11:38 GMT
- Status changed to active26 Jan 2026, 11:38 GMT
- Procurement method changed26 Jan 2026, 11:38 GMT
- Deadline published: 23 Feb 2026, 12:00 GMT26 Jan 2026, 11:38 GMT
- Contract award notice published5 May 2026, 17:07 BSTUK6
- Status changed to complete5 May 2026, 17:07 BST
- Contract signature expected7 Jun 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Datagraphic Limited15 Jun 2026 – 15 May 2031 · up to 15 May 2036Extensions: 5 Year extension | £20,000,000 | 20 Apr 2026standstill to 14 May 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6final-stage tenders | 5 | 0 | — |
Who bid
- wonDatagraphic Group Limited · East Midlands
- did not winCENOS CORPORATE LTD · South West England
- did not winDS REPRO LIMITED · North West England
- did not winDSI BILLING SERVICES LIMITEDSME · Greater London
- did not winFinancial Data Management LtdSME · Greater London
- did not winSYNERTEC LIMITED · South West England
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Framework contractors & participating bidders
6 commercial parties on the notice · 1 awarded- CENOS CORPORATE LTDBidder / tenderer
- DS REPRO LIMITEDBidder / tenderer
- DSI BILLING SERVICES LIMITEDBidder / tenderer
- Datagraphic Group LimitedFramework contractor
- Financial Data Management LtdBidder / tenderer
- SYNERTEC LIMITEDBidder / tenderer
Official documents & specifications (5)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsSearch for the tender using the following information: Tender Title: External Variable Data Print Services Project reference: DN797953
- Technical specificationsSuppliers should register, free of charge, on the London Tenders Website and then they may download the full tender pack. Tendernder Title: External Variable Data Print Services ProContract reference: DN797953
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender