EV Charge Point Support & Maintenance Services

This procurement seeks to ensure the long-term reliability, scalability, and operational efficiency of Network Rail’s expanding EV charging infrastructure. The contract will provide preventive and corrective maintenance services to support the growth of the charging network from an estimated 1,000 chargers in Year 1 (currently operating up to 300 chargers) to 8,600 chargers by Year 5, with a projected total of 10,000 chargers by the end of the contract term. The contract includes preventive maintenance (PM) and corrective maintenance (CM) services, covering both AC and DC chargers from multiple OEMs (e.g., Schneider, Kenpower, Rolec). Preventive maintenance will involve scheduled inspections, cleaning, calibration, firmware updates, and proactive monitoring to optimise performance and extend charger lifespan. Corrective maintenance will provide rapid fault resolution, minimising downtime in accordance with strict Service Level Agreements (SLAs). This will ensure high operational availability. Suppliers will be required to integrate seamlessly with Network Rail’s future Charge Point Management System (CPMS), which provides real-time performance monitoring, automated fault detection, and predictive analytics capabilities. The supplier must demonstrate the ability to leverage CPMS data for proactive issue resolution, optimise maintenance schedules, and provide detailed reporting on charger performance trends and fault trends. The scope of the contract includes: • Comprehensive Maintenance Services: Full lifecycle support for AC and DC EV charge points, ensuring continuous and efficient operation. • Scalable Maintenance Framework: The ability to support a rapidly growing network, expanding from 1,000 chargers in Year 1 to over 8,600 by Year 5, with a long-term projection of up to 10,000 chargers. • Performance Management & SLAs: Compliance with strict response and resolution times for critical and non-critical faults, ensuring minimal disruption to Network Rail’s fleet operations. • Spare Parts & Warranty Management: Effective spare parts provisioning, including warranty coordination with OEMs. • Integration with CPMS: The supplier must align maintenance activities with real-time monitoring, fault detection, and automated reporting through Network Rail’s CPMS. • Sustainability & Innovation: Adoption of eco-friendly maintenance practices, waste minimisation, and deployment of advanced tools such as predictive analytics and remote diagnostics to enhance operational efficiency. • Nationwide Coverage: The supplier must provide uniform service delivery across all urban, rural, and remote locations, ensuring consistent uptime and performance across the Network Rail estate. Additional information: In order to express an interest and download the procurement documentation you must register with the NR Bravo system at the address listed: https://networkrail.bravosolution.co.uk/