← Back to search results

AwardedFind a Tender · award

Enterprise Content Management Product Selection

Buyer: THAMES WATER UTILITIES LIMITED →

View official notice ↗Official source

BuyerTHAMES WATER UTILITIES LIMITED
StatusAwarded
Deadline2 Feb 2026
Value£5,000,000
Published15 Jun 2026

What is being bought

Thames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services The ECM solution will manage unstructured and semi?structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities. The Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 February 2026, at 10 am.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeutilities
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0601e3
Latest release ID056311-2026
Latest release timestampMon Jun 15 2026 15:03:18 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/001467-2026
Tender statuscomplete
Procurement methodselective
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
15 Jun 2026award, contract056311-2026
8 Jan 2026tender001467-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "056311-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-06-15T16:03:18+01:00",
  "ocid": "ocds-h6vhtk-0601e3",
  "buyer": {
    "id": "GB-COH-02366661",
    "name": "THAMES WATER UTILITIES LIMITED"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-06-15T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKI",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKJ",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "48000000",
              "scheme": "CPV",
              "description": "Software package and information systems"
            }
          ]
        }
      ],
      "title": "Enterprise Content Management Product Selection",
      "value": {
        "amount": 5000000,
        "currency": "GBP",
        "amountGross": 6000000
      },
      "status": "pending",
      "renewal": {
        "description": "The contract will have an initial committed term of five (5) years, with options to extend for further periods, up to a maximum total term of eight (8) years."
      },
      "documents": [
        {
          "id": "056311-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/056311-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-06-15T16:03:18+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-07282887",
          "name": "SER SOLUTIONS UNITED KINGDOM LIMITED"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-06-30T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2031-06-29T23:59:59+01:00",
        "startDate": "2026-06-30T00:00:00+01:00",
        "maxExtentDate": "2034-06-29T23:59:59+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-06-25T23:59:59+01:00"
      },
      "mainProcurementCategory": "goods",
      "assessmentSummariesDateSent": "2026-06-15T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "TC2417",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "Enterprise Content Management Product Selection",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Thames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services The ECM solution will manage unstructured and semi?structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities.\nThe Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 February 2026, at 10 am.",
    "specialRegime": [
      "utilities"
    ],
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-02366661",
      "name": "THAMES WATER UTILITIES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ11",
        "country": "GB",
        "locality": "Reading",
        "postalCode": "RG1 8DB",
        "countryName": "United Kingdom",
        "streetAddress": "Clearwater Court"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366661",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement.support.centre@thameswater.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PNQQ-4647-DTCV",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-07282887",
      "name": "SER SOLUTIONS UNITED KINGDOM LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC2M 1NH",
        "countryName": "United Kingdom",
        "streetAddress": "Spaces New Broad Street House"
      },
      "details": {
        "url": "https://www.doxis.com/en/",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "07282887",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "james.gibbons@sergroup.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PHBY-8478-QPZT",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
15 Jun 2026 · 056311-2026 · award, contract
{
  "id": "056311-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-06-15T16:03:18+01:00",
  "ocid": "ocds-h6vhtk-0601e3",
  "buyer": {
    "id": "GB-COH-02366661",
    "name": "THAMES WATER UTILITIES LIMITED"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-06-15T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKI",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKJ",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "48000000",
              "scheme": "CPV",
              "description": "Software package and information systems"
            }
          ]
        }
      ],
      "title": "Enterprise Content Management Product Selection",
      "value": {
        "amount": 5000000,
        "currency": "GBP",
        "amountGross": 6000000
      },
      "status": "pending",
      "renewal": {
        "description": "The contract will have an initial committed term of five (5) years, with options to extend for further periods, up to a maximum total term of eight (8) years."
      },
      "documents": [
        {
          "id": "056311-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/056311-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-06-15T16:03:18+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-07282887",
          "name": "SER SOLUTIONS UNITED KINGDOM LIMITED"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-06-30T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2031-06-29T23:59:59+01:00",
        "startDate": "2026-06-30T00:00:00+01:00",
        "maxExtentDate": "2034-06-29T23:59:59+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-06-25T23:59:59+01:00"
      },
      "mainProcurementCategory": "goods",
      "assessmentSummariesDateSent": "2026-06-15T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "TC2417",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "Enterprise Content Management Product Selection",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Thames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services The ECM solution will manage unstructured and semi?structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities.\nThe Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 February 2026, at 10 am.",
    "specialRegime": [
      "utilities"
    ],
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-02366661",
      "name": "THAMES WATER UTILITIES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ11",
        "country": "GB",
        "locality": "Reading",
        "postalCode": "RG1 8DB",
        "countryName": "United Kingdom",
        "streetAddress": "Clearwater Court"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366661",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement.support.centre@thameswater.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PNQQ-4647-DTCV",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-07282887",
      "name": "SER SOLUTIONS UNITED KINGDOM LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC2M 1NH",
        "countryName": "United Kingdom",
        "streetAddress": "Spaces New Broad Street House"
      },
      "details": {
        "url": "https://www.doxis.com/en/",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "07282887",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "james.gibbons@sergroup.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PHBY-8478-QPZT",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
8 Jan 2026 · 001467-2026 · tender
{
  "id": "001467-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-01-08T13:29:55Z",
  "ocid": "ocds-h6vhtk-0601e3",
  "buyer": {
    "id": "GB-COH-02366661",
    "name": "THAMES WATER UTILITIES LIMITED"
  },
  "tender": {
    "id": "TC2417",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 5000000,
          "currency": "GBP",
          "amountGross": 6000000
        },
        "status": "active",
        "options": {
          "description": "The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document."
        },
        "renewal": {
          "description": "Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "quality",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "description": "The contract will be awarded based on an evaluation:\nSolution Capability - Ability of the ECM platform to meet Thames Water's core requirements for managing enterprise content, including governance, security, retention, and discovery.\nIntegration & Compatibility - Seamless interoperability with existing Thames Water systems and support for future scalability.\nCompliance & Security - Adherence to UK data protection regulations and robust security features to safeguard sensitive information.\nUser Experience - Intuitive and accessible interface for end-users and administrators, supporting efficient adoption.\nSupport & Sustainability - Vendor's ability to provide ongoing support, updates, and ensure long-term viability of the solution."
            },
            {
              "name": "Commercial",
              "type": "cost",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "description": "Total Cost of Ownership (TCO) - Assessment of overall cost including licensing, support, and any future scalability costs.\nPricing Structure & Transparency - Clarity and competitiveness of pricing model (subscription/licensing terms, renewal costs, and any additional charges).\nValue for Money - Balance between cost and the quality of solution offered, ensuring best economic advantage for Thames Water.\nContractual Flexibility - Ability to accommodate changes in scope, extensions, and options without disproportionate cost impact.\nRisk & Financial Stability - Supplier's financial health and ability to deliver long-term commitments without undue risk."
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2031-04-30T23:59:59+01:00",
          "startDate": "2026-04-30T00:00:00+01:00",
          "maxExtentDate": "2033-04-29T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Enterprise Content Management Product Selection",
    "value": {
      "amount": 5000000,
      "currency": "GBP",
      "amountGross": 6000000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "001467-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/001467-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-01-08T13:29:55Z"
      }
    ],
    "procedure": {
      "features": "Thames Water Utilities Limited (\"the Authority\") will award the contract using a Competitive Flexible Procedure comprising a pre qualification stage, successive tendering rounds with negotiation, presentation and a final submission."
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-04-30T23:59:59+01:00"
    },
    "description": "Thames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services  The ECM solution will manage unstructured and semi‑structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities.\nThe Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria.\nThames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 Frbruary 2026, at 10 am.",
    "enquiryPeriod": {
      "endDate": "2026-01-23T17:00:00Z"
    },
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "goods",
    "submissionMethodDetails": "Please fill out this form to gain access to the PSQ documents.\nhttps://forms.office.com/e/ZBHfT3K4bT",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2026-02-02T10:00:00Z"
  },
  "parties": [
    {
      "id": "GB-COH-02366661",
      "name": "THAMES WATER UTILITIES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ11",
        "country": "GB",
        "locality": "Reading",
        "postalCode": "RG1 8DB",
        "countryName": "United Kingdom",
        "streetAddress": "Clearwater Court"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366661",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement.support.centre@thameswater.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PNQQ-4647-DTCV",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}