Official UK procurement notice
Enterprise Content Management Product Selection
Authority: THAMES WATER UTILITIES LIMITED
What is being bought
Published requirement descriptionThames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services The ECM solution will manage unstructured and semi?structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities.
The Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 February 2026, at 10 am.
- How the procedure runs: Thames Water Utilities Limited ("the Authority") will award the contract using a Competitive Flexible Procedure comprising a pre qualification stage, successive tendering rounds with negotiation, presentation and a final submission.
CPV: Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£5,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 70%
- Commercial: 30%
Published award criteria (2)
- Technical: The contract will be awarded based on an evaluation: Solution Capability - Ability of the ECM platform to meet Thames Water's core requirements for managing enterprise content, including governance, security, retention, and discovery. Integration & Compatibility - Seamless interoperability with existing Thames Water systems and support for future scalability. Compliance & Security - Adherence to UK data protection regulations and robust security features to safeguard sensitive information. User Experience - Intuitive and accessible interface for end-users and administrators, supporting efficient adoption. Support & Sustainability - Vendor's ability to provide ongoing support, updates, and ensure long-term viability of the solution.
- Commercial: Total Cost of Ownership (TCO) - Assessment of overall cost including licensing, support, and any future scalability costs. Pricing Structure & Transparency - Clarity and competitiveness of pricing model (subscription/licensing terms, renewal costs, and any additional charges). Value for Money - Balance between cost and the quality of solution offered, ensuring best economic advantage for Thames Water. Contractual Flexibility - Ability to accommodate changes in scope, extensions, and options without disproportionate cost impact. Risk & Financial Stability - Supplier's financial health and ability to deliver long-term commitments without undue risk.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 8 Jan 2026, 13:29 GMT
- Last source update
- 15 Jun 2026, 16:03 BST
- Award evaluation window
- Submission end – 30 Apr 2026
- Authority reference
TC2417- FTS notice number
2026/S 000-001467- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0601e3Find a Tender
- How it runs
Thames Water Utilities Limited ("the Authority") will award the contract using a Competitive Flexible Procedure comprising a pre qualification stage, successive tendering rounds with negotiation, presentation and a final submission.
How it was run
Official notice- Requests to participate (first stage)
- 2 Feb 2026, 10:00 GMT
- Submission deadline
- 2 Feb 2026, 10:00 GMT
- Clarification deadline
- 23 Jan 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Please fill out this form to gain access to the PSQ documents.
Timeline
8 Jan 2026 → 25 Jun 2026 · 8 dates- Tender notice published285 days ago8 Jan 2026, 13:29 GMT
- Clarification questions by270 days ago23 Jan 2026, 17:00 GMT
- Submission deadline261 days ago2 Feb 2026, 10:00 GMT
- Contract starts174 days ago30 Apr 2026, 00:00 BST
- Award decision expected by173 days ago30 Apr 2026, 23:59 BST
- Assessment summaries sent128 days ago15 Jun 2026, 00:00 BST
- Latest notice published127 days ago15 Jun 2026, 16:03 BST
- Standstill ends117 days ago25 Jun 2026, 23:59 BST
Notice history
4 events · 2 releases on Find a Tender · since 8 Jan 2026- Tender notice published8 Jan 2026, 13:29 GMTUK4
- Contract award notice published15 Jun 2026, 16:03 BSTUK6
- Status changed to complete15 Jun 2026, 16:03 BST
- Contract signature expected30 Jun 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| SER Solutions United Kingdom LimitedSME30 Jun 2026 – 29 Jun 2031 · up to 29 Jun 2034Extensions: The contract will have an initial committed term of five (5) years, with options to extend for further periods, up to a maximum total term of eight (8) years. | £5,000,000 | 15 Jun 2026standstill to 25 Jun 2026 | Standstill |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- SER SOLUTIONS UNITED KINGDOM LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender