Official UK procurement notice
Enquiry Management, Conversion & Admissions Services
Authority: University of South Wales (Education)
What is being bought2 lots · detail below
Published requirement descriptionLot 1:
The supply of a service that will seek to optimise and manage both ‘UK’ and ‘International’ enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023.
Lot 2:
The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this.
Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information.
CPV: Administrative educational services
Lots and requirements (2)Procurement structure
2 lots · no lot values published · win at most 2 of them · evaluation weights differ by lotLot #1Enquiry Management - UK and InternationalRenewal
The supply of a service that will seek to optimise and manage both ‘UK’ and ‘International’ enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023.
Lot #2Admissions servicesRenewal
The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this.
Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Split |
|---|---|---|---|
| 1 · Enquiry Management - UK and International | 100 | 30 | |
| 2 · Admissions services | 100 | 30 |
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 points on every lot: a 10% discount moves about 3 points.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Jun 2023, 15:31 BST
- Last source update
- 12 Jul 2023, 14:03 BST
- Award evaluation window
- 20 Jul 2023 – …
- Authority reference
1812- FTS notice number
2023/S 000-019964- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03d78fFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
The University will monitor the performance of the service provider against contractually agreed SLA’s and KPI’s by means of regular meetings with the Appointee. Service providers are asked to propose suitable monitoring arrangements and performance measures.
Publisher note: Tender submissions: Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Clarifications and Demonstrations: Post submission, the University will invite tenderers to respond to any clarification questions we may have relating to their bid. Following assessment, we will seek to invite up to five of the highest scoring vendors to demonstrate their product and offer. This will enable us to consolidate our understanding of how the proposed solutions will meet our requirements. Whilst full details of the arrangements will be provided nearer the time, due to University colleagues’ diary constraints, tenderers must confirm their availability for the date(s) noted in the Procurement Timetable. Award of multiple lots: Within this tender, there are two individual lots available for contract with USW. However, USW is also open to receiving ‘bundled bids’ from potential suppliers, where both services can be provided by them. Tenderers can therefore bid for one or two lots. In this situation, the supplier should ensure their submitted costs at ITT stage clearly demonstrate the commercial benefits and other benefits and opportunities to USW in awarding both lots to one supplier. This you should consider when responding to the ITT. USW is open minded as to how the lots are awarded but the decision will be made using the specified quality and cost evaluation criteria defined within the ITT documents. NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=132480. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: For this tender Community Benefits are a core approach and therefore evaluated and scored in line with the evaluation criteria. See ITT for specifics. (WA Ref:132480)
How it was run
Official notice- Submission deadline
- 20 Jul 2023, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en, cy
- Bid validity
- 120 days from the deadline
- Bids opened
- 20 Jul 2023, 12:00 BST
Timeline
12 Jul 2023 → 20 Jul 2023 · 3 dates- Notice published12 Jul 2023, 14:03 BST
- Submission deadline20 Jul 2023, 12:00 BST
- Bids opened20 Jul 2023, 12:00 BST
Notice history
2 releases on Find a TenderPublished amendments (1)
Additional information Additional information The below information is available to inform your tender submission. 1) Volumes of enquiries to be handled annually as part of the service We would anticipate approximately 80,000-90,000 pre applicants being managed annually as part of this service. 2) Volumes of (international) applications to be processed annually for the service (Lot 2) We anticipat…
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria