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planning
Official procurement procedure

Energy Comapny Customer Relation Management System (CRM)

Programming services of packaged software products
Software-related services
System management software package
North East (UKC)
Published value
£60,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Gateshead Borough Council: "Energy Comapny Customer Relation Management System (CRM)". Published status: planning. Published value: £60,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityGateshead Borough CouncilScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£60,000
Bidder Intelligence · Authority Profile: Gateshead Borough Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Gateshead Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.7Bids / Report
33.3% of reports have one bid
Supplier ConcentrationHigh Concentration
T.MANNERS & SONS LIMITEDTop vendor: 98.1% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 28 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
T.MANNERS & SONS LIMITED1 win£3,384,468
Lilydale Ices1 win£66,000
Procedure terms
Contracting AuthorityGateshead Borough Council
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published22 Apr 2025, 12:39 BST
Last source update22 Apr 2025, 12:39 BST
Recurring procurementNot published
ClassificationProgramming services of packaged software products, Software-related services, System management software package
Delivery area
North East (UKC)
OCIDocds-h6vhtk-050591
What is being bought
Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.
What changed
From the official release history
  1. Published value updated to £60,000
    22 Apr 2025, 12:39 BST
  2. Status changed to planning
    22 Apr 2025, 12:39 BST
  3. Official notice release published
    22 Apr 2025, 12:39 BST
  4. Buyer information updated
    22 Apr 2025, 12:39 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    22 Apr 2025, 12:39 BST
  2. Procedure published
    22 Apr 2025, 12:39 BST
  3. engagement
    6 May 2025, 23:59 BST · scheduled
    Please Register on OPEN Portal https://www.nepo.org/open and search opportunity OPEN2025680 to see engagement process details.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Gateshead Borough Council

Contracting authority GB-PPON-PPGY-1151-NJQN
View buyer profile

  • Gateshead Borough Council
    buyer

    GB-PPON: PPGY-1151-NJQN
    Civic Centre, Regent Terrace, Gateshead, UKC22, NE8 1HH, GB
    procurement@gateshead.gov.uk
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published