Driver Quality Monitoring 2026

{
  "id": "055233-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-06-11T13:47:03+01:00",
  "ocid": "ocds-h6vhtk-069989",
  "buyer": {
    "id": "GB-PPON-PHMT-6197-NWNZ",
    "name": "Transport for London"
  },
  "tender": {
    "id": "TfL 97139",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-01-31T23:59:59Z",
          "startDate": "2027-02-01T00:00:00Z",
          "maxExtentDate": "2032-01-31T23:59:59Z"
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    ],
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            "scheme": "CPV",
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    ],
    "title": "Driver Quality Monitoring 2026",
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Transport for London (TfL) is undertaking preliminary market engagement in relation to a potential future procurement for Driver Quality Monitoring (DQM) Services for London buses.\nDQM provides TfL with independent and objective assessments of bus driving standards across the London bus network. The service involves assessors travelling covertly on buses while they are in service and assessing driver performance against defined criteria covering passenger consideration, driving ability and other safety-related matters.\nThe indicative requirement includes approximately 7,700 assessments per year, use of suitably qualified and trained assessors, a web-based or mobile assessment solution, data management and reporting capability, daily updates, operator notifications, escalation of serious safety findings, quality assurance, performance reporting and related contract management activities.\nThe purpose of this engagement is to understand market interest, delivery capacity, potential service models, technology options, pricing structures, mobilisation requirements and any barriers that may affect competition. Feedback received may be used to inform the final specification, commercial model, evaluation approach and procurement strategy.\nTfL is issuing a Market Sounding Questionnaire (MSQ) to a broad range of suppliers. This notice is published in accordance with the Procurement Act 2023. This exercise does not constitute a formal procurement process and does not commit TfL to any subsequent procurement activity.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PHMT-6197-NWNZ",
      "name": "Transport for London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E20 1JN",
        "countryName": "United Kingdom",
        "streetAddress": "5 Endeavour Square"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "PHMT-6197-NWNZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "BSFAribaAdministration@tfl.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "055233-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/055233-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-06-11T13:47:03+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-03T23:59:59+01:00",
        "description": "TfL is conducting preliminary market engagement through a Market Sounding Questionnaire to understand current market interest, capability and capacity for the provision of Driver Quality Monitoring (DQM) Services for London buses. The engagement period commences on 11 June 2026 and will close at 5pm on 3 July 2026, following the deadline for receipt of questionnaire responses. Clarification questions may be submitted until 5pm on 19 June 2026 and TfL intends to issue responses by 26 June 2026. This exercise is for market engagement only and does not constitute a call for competition or a commitment to procure. TfL may, at its discretion, undertake further engagement with suppliers after reviewing the responses received.\nPlease reach out to BayoAkinyemi@tfl.gov.uk to obtain a copy of the MSQ document.\nBoth clarification questions and responses should be submitted via email to BayoAkinyemi@tfl.gov.uk"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "044705-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-05-14T23:28:56+01:00",
  "ocid": "ocds-h6vhtk-069989",
  "buyer": {
    "id": "GB-PPON-PHMT-6197-NWNZ",
    "name": "Transport for London"
  },
  "tender": {
    "id": "WS2989567890",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
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    ],
    "title": "TfL 97139 Driver Quality Monitoring 2026",
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Driver Quality Monitoring (DQM) is a safety critical service. TfL funds DQM to ensure and promote safe bus driving through an objective assessment of driving standards. DQM involves assessors covertly boarding a bus while in service and conducting a circa 20-minute assessment scoring the driver's performance against a comprehensive list of categories. The categories include braking, acceleration, steering, respect for traffic signals and a range of safety-related issues.The assessor produces a report which consists of a score between 1 and 4 for each category and a small commentary - this is made available online for garage managers to discuss with the driver. TfL and the bus companies also use DQM to monitor trends by route, garage, and operator across the network.The Crime and Disorder Act 1998 places a duty on all authorities to do all they can to prevent crime and disorder. The operation of DQM is believed to result in an increase in driving standards and driver behaviour theref",
    "communication": {
      "futureNoticeDate": "2026-07-21T23:59:59+01:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PHMT-6197-NWNZ",
      "name": "Transport for London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E20 1JN",
        "countryName": "United Kingdom",
        "streetAddress": "5 Endeavour Square"
      },
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            "scheme": "UK_CA_TYPE",
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        ]
      },
      "identifier": {
        "id": "PHMT-6197-NWNZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Marcus Bartley",
        "email": "marcusbartley@tfl.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "044705-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/044705-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-05-14T23:28:56+01:00"
      }
    ]
  },
  "initiationType": "tender"
}