Digital Telephony Solution · UK public procurement notice

Official notice

Authority: Bernicia Group (Public body)

ServicesAward procedure without prior publication of a call for competition

Sectors: Postal and telecommunications services (64) Delivery: North East (UKC)

Awarded value£1,250,000published contract · exc. VAT

Awarded 6 Aug 2026no call for competition

Awarded to Zoom Communications Inc

What is being bought

Published requirement description

To provide a telecommunications solution to replace existing systems and to include a soft phone option for general users and a contact centre solution which will integrate into our IT environment.

CPV: Telecommunications services

The lotProcurement structure

single lot · no lot value published

Lot #1Bernicia is looking for a solution to replace our current desk phones with a digital…Awarded

Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.

Delivery: North East

64200000 Telecommunications services

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 6 Aug 2026, 15:35 BST
Last source update: 6 Aug 2026, 15:35 BST
Authority reference: BGPREF0042
FTS notice number: 2026/S 000-074882
Classification (CPV): Telecommunications services
Delivery area: North East (UKC)
Official registry OCID: ocds-h6vhtk-06de26 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This contract has been awarded following a mini competition completed under the Crown Commercial G-Cloud 14 Framework reference RM1557.14

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,250,0001 contract exc. VAT

Bids received 5

Contracts signed 1latest 6 Aug 2026

Awarded to	Value	Date	Status
Zoom Communications Inc	£1,250,000 †	—	Awarded

Contracts

Digital Telephony Solution · Zoom Communications Inc
Signed
6 Aug 2026
Value
£1,250,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
5bids	—	—	—

Contracting authority & participating public bodies

Bernicia Group

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities GB-MPR: 7711 Oakwood Way, Ashwood Business Park, Ashington, North East, NE63XFContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Zoom Communications IncAwarded supplier207519588 Calgary, CA

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.