Demand Responsive Transport Pilot

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{
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  "date": "2025-11-17T11:04:08Z",
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    "title": "SYMCA Demand Responsive Transport Pilot",
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    "description": "Preliminary Market Engagement Event - SYMCA Demand Responsive Transport Pilot\nThe Contracting Authority wishes to appoint a provider to supply and operate the software for and run Demand Responsive Transport (DRT) pilot services in two separate zones - one in Doncaster and one in Rotherham.  SYMCA is commissioning the pilots on behalf of City of Doncaster Council and Rotherham Metropolitan Borough Council. All three organisations will be represented on the project team overseeing delivery of the contract, alongside the successful Provider.\nSYMCA is hosting a market engagement event to include individual one-to-one interview sessions with interested suppliers.\nThe purpose of this event is to share details of the upcoming procurement opportunity, stimulate market interest, gather feedback from the market, and provide suppliers with an opportunity to ask questions and express an interest.\nFollowing the market engagement period, SYMCA will consider all feedback received both on the day and from completed questionnaires (which will be issued by e-mail to all attendees) before finalising the procurement strategy.\nThe proposed works for SYMCA's Demand Responsive Transport Pilot, include: -\na)\tRecognise actual and virtual bus stops as appropriate\nb)\tService Zones: Doncaster & Rotherham, mapped operating areas, specific interchange points.\nc)\tVehicles: Min. 2 per zone, 12 hours/day (06:00-18:00), Monday to Saturday (excluding most Bank Holidays), wheelchair accessible, licensed as PSV/PHV, branded for DRT\nd)\tBooking & Software: App & phone booking, real-time & advance, route optimisation, accessibility features\ne)\tPayments: App/on-board, concessionary fares, data reporting to SYMCA\nf)\tSecurity: PCI DSS, GDPR, Cyber Essentials, regular audits\ng)\tIntegration: GTFS/Siri, NaPTAN, scheduled bus service referral\nh)\tContact Centre: Core hours (core hours: 08:30-14:30, Mon-Fri), performance KPIs, feedback mechanisms\ni)\tContract Management: Weekly/monthly meetings, complaints procedure, driver/vehicle safety checks\nj)\tReporting: Usage, performance, anonymised data, KPI tracking\nk)\tBranding: SYMCA guidelines, public engagement, user support\nl)\tTimeline: Tender to launch: Jan-Feb 2026\nThe overall estimated Pilot duration is 12 months with one zone being implemented a month prior to implementation of the second zone.\nContract dates (estimated)\n1st April 2026 - 21st July 2026 - Mobilization & Configuration.\n1st July 2026 - Commence Service Doncaster.\n1st August 2026 - Commence Service Rotherham.",
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        "locality": "Sheffield",
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        "description": "Date: Wednesday 26th November 2025\nTime: 10:00 a.m. - 12:00 p.m.\nLocation: MS Teams\n10:00-11:00: SYMCA to talk through an introduction & \nBackground to the works and to present a slide deck to potential suppliers.\n11:00-12:00: Q&A for potential providers.\nPlease confirm your attendance by replying to the e-mail address provided below before 12 noon on 21st November 2025.\nContracting Authority\nSouth Yorkshire Mayoral Combined Authority (SYMCA): \nEmail: Bethany.Lund@SouthYorkshire-ca.gov.uk\nWebsite: https://www.southyorkshire-ca.gov.uk"
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