Official UK procurement notice
Customer Research Services Framework
Authority: Southern Water Services Limited (Public body)
What is being bought
Published requirement descriptionSWS intends to establish a framework panel whom have the expertise to support the company's objectives.
The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements.
In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents.
SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).
- How the procedure runs: This is a 2 part process: Pre Qualification Invitation to Tender (shortlisted suppliers only)
CPV: Market research services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Framework period
- 4 yrs · up to 4 yrs 11 mo from 31 Aug 2026
Published description of the framework
Direct Award
Mini competition
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£4,500,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 70%
- Commercial: 30%
Published award criteria (2)
- Technical
- Commercial
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- “Customer Research Services Framework” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 6 Aug 2025, 10:42 BST
- Last source update
- 4 Aug 2026, 11:03 BST
- Award evaluation window
- Submission end – 3 Aug 2026
- Authority reference
Prj_7156- FTS notice number
2026/S 000-030925- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-058236Find a Tender- Contract terms summary
30 days
- How it runs
This is a 2 part process:
Pre Qualification
Invitation to Tender (shortlisted suppliers only)
How it was run
Official notice- Appointment period ends
- 5 May 2026, 14:00 BST
- Clarification deadline
- 14 Apr 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
The procurement documents are available for unrestricted and full direct access, free of charge, at
southernwater.bravosolution.co.uk ↗
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
southernwater.bravosolution.co.uk ↗
Tenders or requests to participate must be submitted to the above-mentioned address
If you are interested in bidding for this tender, please be aware that you will need to have registered on the central digital platform before you will be able to bid. This will require you to complete some information and then you will be provided with a unique identifier. For more information on how to register, please follow the below link:
how to register on the CDP
Timeline
6 Aug 2025 → 31 Aug 2026 · 9 dates- Planning notice published6 Aug 2025, 10:42 BST
- Market engagement15 Aug 2025, 23:59 BST
Please note this is not a call for competition.
Southern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: southernwater.bravosolution.co.uk ↗
Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time.
As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response.
All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.
southernwater.bravosolution.co.uk ↗
Note: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below
If you are unregistered please follow the instructions below to register
- Register your company on the Jaggaer sourcing portal (this is required only once)
To register or log in please go to - southernwater.bravosolution.co.uk/web/login.html ↗
Select the "Login or register to participate" link above and click the "Register Now" link on the home page
Accept the terms and conditions and click "Next"
Enter your correct business and user details
Note the username you chose and click "Save" when complete
You will shortly receive an email with your unique password (please keep this secure)
- Respond to the PQQ/ITT
Login to the portal with your username/password
Click the PQQs open to all suppliers or ITTs open to all suppliers' link.
Click on the relevant PQQ/ITT
- Tender notice published201 days ago2 Apr 2026, 14:06 BST
- Clarification questions by189 days ago14 Apr 2026, 17:00 BST
- Admission / appointment period ends168 days ago · period end, not a bid countdown5 May 2026, 14:00 BST
- Award decision expected by78 days ago3 Aug 2026, 23:59 BST
- Assessment summaries sent78 days ago4 Aug 2026, 00:00 BST
- Latest notice published77 days ago4 Aug 2026, 11:03 BST
- Contract starts51 days ago31 Aug 2026, 00:00 BST
Notice history
9 events · 3 releases on Find a Tender · since 6 Aug 2025- Preliminary market engagement notice published6 Aug 2025, 10:42 BSTUK2
- Tender notice published2 Apr 2026, 14:06 BSTUK4
- Published value published: £4,500,0002 Apr 2026, 14:06 BST
- Status changed to active2 Apr 2026, 14:06 BST
- Procurement method changed2 Apr 2026, 14:06 BST
- Deadline published: 5 May 2026, 14:00 BST2 Apr 2026, 14:06 BST
- Contract award notice published4 Aug 2026, 11:03 BSTUK6
- Status changed to complete4 Aug 2026, 11:03 BST
- Contract signature expected17 Aug 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Accent Marketing & Research LtdSME, DJS Research LtdSME, Explain Market Research LimitedSME, ICS Consulting LtdSME, Impact ResearchSME, RED C RESEARCH LTDSME +2 more24 Aug 2026 – 23 Aug 2030 · up to 23 Aug 2031Extensions: A further period of up to 1 year | £4,500,000 | 3 Aug 2026 | Awarded |
Contracting authority & participating public bodies
Framework contractors & participating bidders
8 commercial parties on the notice- ACCENT MARKETING AND RESEARCH LIMITEDFramework contractor
- DJS Research LtdFramework contractor
- EXPLAIN MARKET RESEARCH LIMITEDFramework contractor
- I C S CONSULTING LIMITEDFramework contractor
- IMPACT RESEARCH LTDFramework contractor
- RED C RESEARCH LTDFramework contractor
- THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITEDFramework contractor
- Turquoise Thinking LtdFramework contractor
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: Documents for the ITT Stage will be provided via the Jaggaer Sourcing Platform to suppliers who are shortlisted for this stage.
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender