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AwardedFind a Tender · award

Customer Research Services Framework

Buyer: Southern Water Services Limited →

View official notice ↗Official source

BuyerSouthern Water Services Limited
StatusAwarded
Deadline5 May 2026
Value£4,500,000
Published4 Aug 2026

What is being bought

SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeutilities
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-058236
Latest release ID073549-2026
Latest release timestampTue Aug 04 2026 10:03:07 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/030925-2026
Tender statuscomplete
Procurement methodopen
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release9

Notice history

DateEventReference
4 Aug 2026award, contract073549-2026
2 Apr 2026tender030925-2026
6 Aug 2025planning046413-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
4 Aug 2026 · 073549-2026 · award, contract
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        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "5493454",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "curious@thinkturquoise.com"
      }
    },
    {
      "id": "GB-COH-02231083",
      "name": "ACCENT MARKETING AND RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1W 9US",
        "countryName": "United Kingdom",
        "streetAddress": "2 Leman Street"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "02231083",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tenders@accent-mr.com"
      }
    },
    {
      "id": "GB-COH-07245397",
      "name": "IMPACT RESEARCH LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ25",
        "country": "GB",
        "locality": "Walton-On-Thames",
        "postalCode": "KT12 2TZ",
        "countryName": "United Kingdom",
        "streetAddress": "3 The Quintet"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "07245397",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "info@impactmr.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
2 Apr 2026 · 030925-2026 · tender
{
  "id": "030925-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-04-02T14:06:40+01:00",
  "ocid": "ocds-h6vhtk-058236",
  "buyer": {
    "id": "GB-PPON-PBJQ-2231-ZRPG",
    "name": "Southern Water Services Limited"
  },
  "tender": {
    "id": "Prj_7156",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 4500000,
          "currency": "GBP",
          "amountGross": 5400000
        },
        "status": "active",
        "renewal": {
          "description": "up to 1 year (12 months) extension"
        },
        "hasRenewal": true,
        "description": null,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "quality",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Commercial",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-08-30T23:59:59+01:00",
          "startDate": "2026-08-31T00:00:00+01:00",
          "maxExtentDate": "2031-07-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "79310000",
            "scheme": "CPV",
            "description": "Market research services"
          }
        ]
      }
    ],
    "title": "Customer Research Services  Framework",
    "value": {
      "amount": 4500000,
      "currency": "GBP",
      "amountGross": 5400000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "future",
        "documentType": "biddingDocuments",
        "accessDetails": "Documents for the ITT Stage will be provided via the Jaggaer Sourcing Platform to suppliers who are shortlisted for this stage."
      },
      {
        "id": "030925-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/030925-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-04-02T14:06:40+01:00"
      }
    ],
    "procedure": {
      "features": "This is a 2 part process: \nPre Qualification\nInvitation to Tender (shortlisted suppliers only)"
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "frameworkAgreement": {
        "type": "closed",
        "method": "withAndWithoutReopeningCompetition",
        "description": "Direct Award\nMini competition"
      },
      "hasFrameworkAgreement": true
    },
    "awardPeriod": {
      "endDate": "2026-08-03T23:59:59+01:00"
    },
    "description": "SWS intends to establish a framework panel whom have the expertise to support the company's  objectives.\nThe objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements.  \nIn responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents.\nSWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).",
    "tenderPeriod": {
      "endDate": "2026-05-05T14:00:00+01:00"
    },
    "contractTerms": {
      "financialTerms": "30 days"
    },
    "enquiryPeriod": {
      "endDate": "2026-04-14T17:00:00+01:00"
    },
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "The procurement documents are available for unrestricted and full direct access, free of charge, at\nhttps://southernwater.bravosolution.co.uk/\nAdditional information can be obtained from the above-mentioned address\nTenders or requests to participate must be submitted electronically via\nhttps://southernwater.bravosolution.co.uk\nTenders or requests to participate must be submitted to the above-mentioned address\nIf you are interested in bidding for this tender, please be aware that you will need to have registered on the central digital platform before you will be able to bid. This will require you to complete some information and then you will be provided with a unique identifier. For more information on how to register, please follow the below link:\nhow to register on the CDP",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PBJQ-2231-ZRPG",
      "name": "Southern Water Services Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ27",
        "country": "GB",
        "locality": "Worthing",
        "postalCode": "Bn13 3NX",
        "countryName": "United Kingdom",
        "streetAddress": "Southern Water, Southern House"
      },
      "details": {
        "url": "http://www.southernwater.co.uk",
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "PBJQ-2231-ZRPG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "laura.constantinica@southernwater.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
6 Aug 2025 · 046413-2025 · planning
{
  "id": "046413-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-08-06T10:42:21+01:00",
  "ocid": "ocds-h6vhtk-058236",
  "buyer": {
    "id": "GB-PPON-PBJQ-2231-ZRPG",
    "name": "Southern Water Services Limited"
  },
  "tender": {
    "id": "Prj_7156",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2029-07-01T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00",
          "maxExtentDate": "2032-07-01T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "79342310",
            "scheme": "CPV",
            "description": "Customer survey services"
          },
          {
            "id": "73110000",
            "scheme": "CPV",
            "description": "Research services"
          },
          {
            "id": "79342311",
            "scheme": "CPV",
            "description": "Customer satisfaction survey"
          },
          {
            "id": "79300000",
            "scheme": "CPV",
            "description": "Market and economic research; polling and statistics"
          },
          {
            "id": "79320000",
            "scheme": "CPV",
            "description": "Public-opinion polling services"
          },
          {
            "id": "79310000",
            "scheme": "CPV",
            "description": "Market research services"
          },
          {
            "id": "79311100",
            "scheme": "CPV",
            "description": "Survey design services"
          },
          {
            "id": "79311200",
            "scheme": "CPV",
            "description": "Survey conduction services"
          },
          {
            "id": "79311300",
            "scheme": "CPV",
            "description": "Survey analysis services"
          }
        ]
      }
    ],
    "title": "Customer Research Framework",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "SWS intends to establish a framework panel whom have the expertise to support the company's ambitions.\nThis pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to:\n-\tQualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc)\n-\tManaging proposals (designing research proposals based on SW needs including cost and methodology options)\n-\tSurvey design (co-creation based on SW requirements)\n-\tFieldwork (recruitment of audience for insights purposes as required)\n-\tAnalysis (bespoke analysis in the best format for SW)\n-\tOutputs (such as delivery of output back to SW)\nPlease note that SWS reserves the right to update the scope at the release of the contract notice\nPlease submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/ \nAs part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. \nAll answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.\nhttps://southernwater.bravosolution.co.uk/",
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PBJQ-2231-ZRPG",
      "name": "Southern Water Services Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ27",
        "country": "GB",
        "locality": "Worthing",
        "postalCode": "Bn13 3NX",
        "countryName": "United Kingdom",
        "streetAddress": "Southern Water, Southern House"
      },
      "details": {
        "url": "http://www.southernwater.co.uk",
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "PBJQ-2231-ZRPG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "laura.constantinica@southernwater.co.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "046413-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/046413-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-08-06T10:42:21+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-08-15T23:59:59+01:00",
        "description": "Please note this is not a call for competition.\nSouthern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: https://southernwater.bravosolution.co.uk/ \nPlease submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time.\nAs part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. \nAll answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.\nhttps://southernwater.bravosolution.co.uk/ \nNote: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below\nIf you are unregistered please follow the instructions below to register\n1. Register your company on the Jaggaer sourcing portal (this is required only once)\nTo register or log in please go to - https://southernwater.bravosolution.co.uk/web/login.html\nSelect the \"Login or register to participate\" link above and click the \"Register Now\" link on the home page\nAccept the terms and conditions and click \"Next\"\nEnter your correct business and user details\nNote the username you chose and click \"Save\" when complete\nYou will shortly receive an email with your unique password (please keep this secure)\n2. Respond to the PQQ/ITT\nLogin to the portal with your username/password\nClick the PQQs open to all suppliers or ITTs open to all suppliers' link.\nClick on the relevant PQQ/ITT"
      }
    ]
  },
  "initiationType": "tender"
}