Lot 1
No lot description published.
View official notice ↗Official source
SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).
No lot description published.
No usable CPV category has been published, so a comparable market set cannot yet be built.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-058236 |
|---|---|
| Latest release ID | 073549-2026 |
| Latest release timestamp | Tue Aug 04 2026 10:03:07 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/030925-2026 |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Competitive flexible procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 0 |
| Parties in latest release | 9 |
| Date | Event | Reference |
|---|---|---|
| 4 Aug 2026 | award, contract | 073549-2026 |
| 2 Apr 2026 | tender | 030925-2026 |
| 6 Aug 2025 | planning | 046413-2025 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
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"numbers": [
{
"number": 30,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2030-08-30T23:59:59+01:00",
"startDate": "2026-08-31T00:00:00+01:00",
"maxExtentDate": "2031-07-30T23:59:59+01:00"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"additionalClassifications": [
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"id": "79310000",
"scheme": "CPV",
"description": "Market research services"
}
]
}
],
"title": "Customer Research Services Framework",
"value": {
"amount": 4500000,
"currency": "GBP",
"amountGross": 5400000
},
"status": "active",
"documents": [
{
"id": "conflictOfInterest",
"description": "Not published",
"documentType": "conflictOfInterest"
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{
"id": "future",
"documentType": "biddingDocuments",
"accessDetails": "Documents for the ITT Stage will be provided via the Jaggaer Sourcing Platform to suppliers who are shortlisted for this stage."
},
{
"id": "030925-2026",
"url": "https://www.find-tender.service.gov.uk/Notice/030925-2026",
"format": "text/html",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"documentType": "tenderNotice",
"datePublished": "2026-04-02T14:06:40+01:00"
}
],
"procedure": {
"features": "This is a 2 part process: \nPre Qualification\nInvitation to Tender (shortlisted suppliers only)"
},
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"techniques": {
"frameworkAgreement": {
"type": "closed",
"method": "withAndWithoutReopeningCompetition",
"description": "Direct Award\nMini competition"
},
"hasFrameworkAgreement": true
},
"awardPeriod": {
"endDate": "2026-08-03T23:59:59+01:00"
},
"description": "SWS intends to establish a framework panel whom have the expertise to support the company's objectives.\nThe objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. \nIn responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents.\nSWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).",
"tenderPeriod": {
"endDate": "2026-05-05T14:00:00+01:00"
},
"contractTerms": {
"financialTerms": "30 days"
},
"enquiryPeriod": {
"endDate": "2026-04-14T17:00:00+01:00"
},
"specialRegime": [
"utilities"
],
"aboveThreshold": true,
"submissionTerms": {
"languages": [
"en"
],
"electronicSubmissionPolicy": "allowed"
},
"procurementMethod": "open",
"mainProcurementCategory": "services",
"submissionMethodDetails": "The procurement documents are available for unrestricted and full direct access, free of charge, at\nhttps://southernwater.bravosolution.co.uk/\nAdditional information can be obtained from the above-mentioned address\nTenders or requests to participate must be submitted electronically via\nhttps://southernwater.bravosolution.co.uk\nTenders or requests to participate must be submitted to the above-mentioned address\nIf you are interested in bidding for this tender, please be aware that you will need to have registered on the central digital platform before you will be able to bid. This will require you to complete some information and then you will be provided with a unique identifier. For more information on how to register, please follow the below link:\nhow to register on the CDP",
"procurementMethodDetails": "Competitive flexible procedure"
},
"parties": [
{
"id": "GB-PPON-PBJQ-2231-ZRPG",
"name": "Southern Water Services Limited",
"roles": [
"buyer"
],
"address": {
"region": "UKJ27",
"country": "GB",
"locality": "Worthing",
"postalCode": "Bn13 3NX",
"countryName": "United Kingdom",
"streetAddress": "Southern Water, Southern House"
},
"details": {
"url": "http://www.southernwater.co.uk",
"classifications": [
{
"id": "privateUtility",
"scheme": "UK_CA_TYPE",
"description": "Private utility"
}
]
},
"identifier": {
"id": "PBJQ-2231-ZRPG",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "laura.constantinica@southernwater.co.uk"
}
}
],
"language": "en",
"initiationType": "tender"
}{
"id": "046413-2025",
"tag": [
"planning"
],
"date": "2025-08-06T10:42:21+01:00",
"ocid": "ocds-h6vhtk-058236",
"buyer": {
"id": "GB-PPON-PBJQ-2231-ZRPG",
"name": "Southern Water Services Limited"
},
"tender": {
"id": "Prj_7156",
"lots": [
{
"id": "1",
"status": "planning",
"hasRenewal": true,
"suitability": {
"sme": true
},
"contractPeriod": {
"endDate": "2029-07-01T23:59:59+01:00",
"startDate": "2026-07-01T00:00:00+01:00",
"maxExtentDate": "2032-07-01T23:59:59+01:00"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"additionalClassifications": [
{
"id": "79342310",
"scheme": "CPV",
"description": "Customer survey services"
},
{
"id": "73110000",
"scheme": "CPV",
"description": "Research services"
},
{
"id": "79342311",
"scheme": "CPV",
"description": "Customer satisfaction survey"
},
{
"id": "79300000",
"scheme": "CPV",
"description": "Market and economic research; polling and statistics"
},
{
"id": "79320000",
"scheme": "CPV",
"description": "Public-opinion polling services"
},
{
"id": "79310000",
"scheme": "CPV",
"description": "Market research services"
},
{
"id": "79311100",
"scheme": "CPV",
"description": "Survey design services"
},
{
"id": "79311200",
"scheme": "CPV",
"description": "Survey conduction services"
},
{
"id": "79311300",
"scheme": "CPV",
"description": "Survey analysis services"
}
]
}
],
"title": "Customer Research Framework",
"status": "planning",
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"techniques": {
"hasFrameworkAgreement": true
},
"description": "SWS intends to establish a framework panel whom have the expertise to support the company's ambitions.\nThis pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to:\n-\tQualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc)\n-\tManaging proposals (designing research proposals based on SW needs including cost and methodology options)\n-\tSurvey design (co-creation based on SW requirements)\n-\tFieldwork (recruitment of audience for insights purposes as required)\n-\tAnalysis (bespoke analysis in the best format for SW)\n-\tOutputs (such as delivery of output back to SW)\nPlease note that SWS reserves the right to update the scope at the release of the contract notice\nPlease submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/ \nAs part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. \nAll answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.\nhttps://southernwater.bravosolution.co.uk/",
"specialRegime": [
"utilities"
],
"aboveThreshold": true,
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-PPON-PBJQ-2231-ZRPG",
"name": "Southern Water Services Limited",
"roles": [
"buyer"
],
"address": {
"region": "UKJ27",
"country": "GB",
"locality": "Worthing",
"postalCode": "Bn13 3NX",
"countryName": "United Kingdom",
"streetAddress": "Southern Water, Southern House"
},
"details": {
"url": "http://www.southernwater.co.uk",
"classifications": [
{
"id": "privateUtility",
"scheme": "UK_CA_TYPE",
"description": "Private utility"
}
]
},
"identifier": {
"id": "PBJQ-2231-ZRPG",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "laura.constantinica@southernwater.co.uk"
}
}
],
"language": "en",
"planning": {
"documents": [
{
"id": "046413-2025",
"url": "https://www.find-tender.service.gov.uk/Notice/046413-2025",
"format": "text/html",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"documentType": "marketEngagementNotice",
"datePublished": "2025-08-06T10:42:21+01:00"
}
],
"milestones": [
{
"id": "engagement",
"type": "engagement",
"status": "scheduled",
"dueDate": "2025-08-15T23:59:59+01:00",
"description": "Please note this is not a call for competition.\nSouthern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: https://southernwater.bravosolution.co.uk/ \nPlease submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time.\nAs part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. \nAll answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.\nhttps://southernwater.bravosolution.co.uk/ \nNote: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below\nIf you are unregistered please follow the instructions below to register\n1. Register your company on the Jaggaer sourcing portal (this is required only once)\nTo register or log in please go to - https://southernwater.bravosolution.co.uk/web/login.html\nSelect the \"Login or register to participate\" link above and click the \"Register Now\" link on the home page\nAccept the terms and conditions and click \"Next\"\nEnter your correct business and user details\nNote the username you chose and click \"Save\" when complete\nYou will shortly receive an email with your unique password (please keep this secure)\n2. Respond to the PQQ/ITT\nLogin to the portal with your username/password\nClick the PQQs open to all suppliers or ITTs open to all suppliers' link.\nClick on the relevant PQQ/ITT"
}
]
},
"initiationType": "tender"
}