Official UK procurement notice
Customer Relationship & Online Engagement Tools
Authority: Senedd Cymru / Welsh Parliament (Central government)
What is being bought
Published requirement descriptionThe Senedd is looking to put a contract in place for the supply, installation, and ongoing support of a Customer Relationship Management (CRM) & Online Engagement Tool (OET).
The contract will be for a 5 year period, with the option to extend for a further 2 years.
- Recurrence: 2029
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · value publishedLot #1The Senedd is looking to put a contract in place for the supply, installation, and…RenewalPublished value£490,000
The Senedd is looking to put a contract in place for the supply, installation, and ongoing support of a Customer Relation Management (CRM) & Online Engagement Tool (OET).
We are seeking solutions that are cloud based, without any requirement to install software on individual machines.
The CRM system will be used to improve the customer experience, improve the efficiency of reporting on Key Performance Indicators (KPIs), as a basis for meaningful engagement for future interactions and analysed to inform engagement strategies.
We are looking to expand our use of online engagement tools and crowdsourcing by exploring solutions which make participation as accessible and engaging as possible to Welsh citizens.
The solution must operate efficiently, to enable the Senedd to enhance the scope and scale of participation with internal and external stakeholders, thus improving the quality and quantity of citizen engagement.
We are seeking solutions that are flexible enough to be utilised across the Commission through future phases.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
As detailed in the Procurement documents
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2029
- First published
- 2 Aug 2024, 13:42 BST
- Last source update
- 2 Aug 2024, 13:42 BST
- Authority reference
1249- FTS notice number
2024/S 000-024310- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04872eFind a Tender
- Performance terms
As stated in the Procurement documents
Publisher note: Suppliers will need to be registered on the Bravo Solution portal in order to obtain the Pre-Qualification Questionnaire (PQQ) and view the supporting Procurement documents. If you are not already registered you can register by going to www.etenderwales.bravosolution.co.uk. It is free to register on this portal. Once registered:- - Click the 'Open Access PQQs' link - Click on the relevant PQQ to access the content (pqq_33579 - Customer Relationship Management & Online Engagement Tools). - Click the 'Express Interest' button in the 'Actions' box on the left-hand side of the page. This will move the PQQ into your 'My PQQs' page - Click on the PQQ code. You can now access any attachments by clicking the 'Settings and Buyer Attachments' in the 'Actions' box - You can now choose to 'Reply' to the PQQ and submit your response Please note that the Procurement documents will be uploaded into the 'Supplier Attachments' area under 'Settings' for all suppliers to view. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143481 (WA Ref:143481)
How it was run
Official notice- Submission deadline
- 3 Sept 2024, 10:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en, cy
- Bid validity
- 90 days from the deadline
Timeline
2 Aug 2024 → 13 Sept 2024 · 3 dates- Notice published2 Aug 2024, 13:42 BST
- Submission deadline3 Sept 2024, 10:00 BST
- Invitations to tender expected13 Sept 2024, 00:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria