Official UK procurement notice
Customer Relationship Management (CRM) Programme – System Implementation and Support Partner
Authority: English Heritage Trust
What is being bought
Published requirement descriptionAn Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.
CPV: Customer Relation Management software development services
The lotProcurement structure
single lot · value publishedLot #1Suppliers interested in this opportunity should register at in orderto express…AwardedRenewalPublished value£2,500,000
Suppliers interested in this opportunity should register at in-tendhost.co.uk/english-heritage/asp… ↗ in orderto express interest and download documentation.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Competitive dialogue
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 5 Jul 2021, 10:29 BST
- Last source update
- 31 Jan 2022, 14:44 GMT
- Authority reference
P/REF EH 00001706- FTS notice number
2022/S 000-002691- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c347Find a Tender
How it was run
Official notice- Submission deadline
- 2 Aug 2021, 17:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
Timeline
2 Aug 2021 → 31 Jan 2022 · 3 dates- Submission deadline2 Aug 2021, 17:00 BST
- Contract starts4 Jan 2022
- Notice published31 Jan 2022, 14:44 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete31 Jan 2022, 14:44 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| cloudThing Limited | £2,277,188 † | — | Awarded |
Contracts
Customer Relationship Management (CRM) Programme – System Implementation and Support Partner · cloudThing Limited
- Signed
- 31 Jan 2022
- Value
- £2,277,188
- Period
- … – 3 Feb 2027
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Historic EnglandReview body
Bidders & participating suppliers
1 commercial party on the notice- CloudThingAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.