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AwardedFind a Tender · award

Customer Relationship Management (CRM) Programme – System Implementation and Support Partner

Buyer: English Heritage Trust →

BuyerEnglish Heritage Trust
StatusAwarded
DeadlineNot published
ValueValue not published
Published31 Jan 2022

What is being bought

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.

Delivery location

UK

Categories

Customer Relation Management software development services 72212445Customer Relation Management software development services 72212445

Lot details

Lot 1

Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Customer Relation Management software development servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Customer Relation Management software development services (72212445); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,162 of 10,539 with a bid count)2 average (5,054 of 10,539 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UK3,3252 median · 33.9 average (1,171 of 3,325 with a bid count)2.8 average (1,501 of 3,325 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Customer Relationship Management (CRM) Programme – System Implementation and Support Partner

Statusactive
SupplierCloudThing

Contracts

Customer Relationship Management (CRM) Programme – System Implementation and Support Partner

Statusactive
Value£2,277,188

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-02c347
Latest release ID002691-2022
Latest release timestampMon Jan 31 2022 14:44:31 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsCompetitive dialogue
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
31 Jan 2022award, contract002691-2022
5 Jul 2021tender015316-2021

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
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      },
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        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 2,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2022-01-31T14:44:31Z",
  "ocid": "ocds-h6vhtk-02c347",
  "buyer": {
    "id": "GB-FTS-21418",
    "name": "English Heritage Trust"
  },
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    {
      "id": "002691-2022-1",
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      "status": "active",
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          "id": "GB-FTS-42613",
          "name": "CloudThing"
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        "options": {
          "description": "Initial contract term to be 5 years with the option of a further 5 year extension."
        },
        "hasOptions": true,
        "description": "Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.",
        "awardCriteria": {
          "criteria": [
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    "items": [
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      }
    ],
    "title": "Customer Relationship Management (CRM) Programme – System Implementation and Support Partner",
    "status": "complete",
    "coveredBy": [
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    ],
    "legalBasis": {
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      "id": "GB-FTS-42613",
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      },
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      "identifier": {
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    {
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      "identifier": {
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      "status": "active",
      "awardID": "002691-2022-1",
      "dateSigned": "2022-01-31T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
31 Jan 2022 · 002691-2022 · award, contract
{
  "id": "002691-2022",
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    "contract"
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      {
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      },
      {
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          "id": "GB-FTS-42613",
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  "tender": {
    "id": "P/REF EH 00001706",
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    "status": "complete",
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    "legalBasis": {
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    "classification": {
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        "legalName": "CloudThing"
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}
5 Jul 2021 · 015316-2021 · tender
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