Official UK procurement notice
Customer engagement platform · UK public procurement notice
Authority: Bromford Flagship LiveWest Limited (Public body)
We are looking to procure and implement a scalable customer engagement platform that enables effective customer involvement, consultation, feedback collection, and community management. The platform should support large-scale customer engagement activities, provide robust insight and reporting capabilities, and offer a flexible, user-friendly experience for both administrators and customers.
What is being bought
Published requirement descriptionWe are looking to procure and implement a scalable customer engagement platform that enables effective customer involvement, consultation, feedback collection, and community management. The platform should support large-scale customer engagement activities, provide robust insight and reporting capabilities, and offer a flexible, user-friendly experience for both administrators and customers. Expected customer numbers up to 5000 customer users
Estimated value is for the 3 year contract
CPV: Customer Relation Management software development services · Information technology services · Maintenance of information technology software · Software implementation services · Software package and information systems
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The lotProcurement structure
single lot · no lot value publishedLot #1Planned
Pipeline intelligence · planning stage: how this market runs before the tender is published
How Bromford Flagship LiveWest Limited buys Software-related services (CPV 7226), and who usually turns up
Bromford Flagship LiveWest Limited’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Software-related services (CPV 7226) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
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The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
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Local means the winner is registered in the region where that award was delivered.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
i
Half of these awards have an award date within 55 days of the bid deadline.
i
Both shares are minimums: some awards have no bid count.
Missing bid counts may hide more single-bid awards. This share is a minimum.
How many bids did past lots attract?
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1 bid0% / 29%
2–317% / 31%
4–644% / 19%
7+39% / 21%
How did awards compare with estimates?
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Below estimate68% / 55%
Within ±2%5% / 24%
Above estimate26% / 20%
Assess each lot i
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Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 72Published estimate£90k
This lot lists more than one class in CPV 72. The comparison uses that group.
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Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 777 past lots.
1 bid13%
2–328%
4–628%
7+31%
i
No comparable awards for this lot yet.
Who has supplied this buyer on similar work? i
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No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
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Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Estimates, labelled. The price range, possible competitors and earlier-work matches are our estimates from past awards, not published facts, win chances or price advice. The buyer’s own record and the wider market are shown apart, never mixed.
- Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0, updated through the day and rebuilt nightly. Not every figure uses both feeds, and each one shows how many records it rests on: see the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 12 Nov 2026, 13:49 GMT
- Last source update
- 12 Nov 2026, 13:49 GMT
- FTS notice number
2026/S 000-107569- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-07ba93Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
12 Nov 2026 → 1 Apr 2027 · 3 dates- Planning notice published19h ago12 Nov 2026, 13:49 GMT
- Today13 Nov 2026
- Market engagementin 13 days26 Nov 2026, 23:59 GMT
BFL is seeking a customer engagement platform to support customer involvement, consultation, scrutiny, feedback collection, and community management activities. The platform should provide a scalable, cost-effective solution capable of engaging a large customer base while delivering robust insight and reporting capabilities.
Mandatory Requirements
•Multi-user administration with support for multiple administrator accounts.
•Scalable user management, including user permissions and access controls.
•Cost-effective licensing model suitable for large-scale customer engagement.
•Comprehensive quantitative and qualitative reporting and analysis capabilities.
•Configurable dashboards, survey analysis, trend reporting, customer segmentation, and data export functionality.
•Intuitive back-office administration interface.
•Supplier-provided technical support, training, and guidance materials.
•Creation and management of customer groups, panels, and communities.
•Unlimited or unrestricted use of engagement tools and platform functionality without additional activity-based charges.
•Fully responsive access across desktop, tablet, and mobile devices.
•Customisable branding, content, and user experience that can be managed by administrators without supplier intervention where possible.
•Integrated communication tools, including targeted email and notification functionality.
Desirable Requirements
•Dedicated mobile application.
•Integration with customer portals and other digital services.
•Accessibility compliance tools and functionality.
•Multi-language and translation capabilities.
•Automated notifications, reminders, and alerts.
RESPONSE INSTRUCTIONS
Suppliers wishing to participate should contact [email protected] to receive more details about the planned procurement. The deadline for submission of information is c.o.p. on 26 November 2026.
ADDITIONAL INFORMATION
This notice is issued for information gathering purposes only. Participation in this exercise will not confer any advantage or disadvantage in any future procurement process.
- Contract startsin 138 days1 Apr 2027, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published12 Nov 2026, 13:49 GMTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender