Official UK procurement notice
Assistive Technology, Alarms and Peripherals
Authority: Nottingham City Council (Local council)
What is being bought
Published requirement descriptionNottingham on Call (NoC) is part of Nottingham City Council Housing Services. NoC provides an alarm response service for predominantly older and/or disabled people, including:
- Residents in NCC independent living (sheltered) accommodation
- Residents of other housing organisations' sheltered housing
- Private customers in Nottingham and the Greater Nottingham area
NoC employs 49 FTE staff, based at NCH's Harvey Road site in Bilborough, and provides a complete installation, call monitoring, maintenance and repair and mobile response service, 24 hours a day, 365 days a year. The service utilises a digital-ready Answerlink operating system and is ready to and to take advantage of the opportunities that digital transformation presents.
Approximately 5,200 of the connections that NoC monitors are via dispersed care alarms, approximately 3,600 of which are digital and 1,600 are analogue. Nottingham on Call continues to seek to expand its operation within the Greater Nottingham and East Midlands locality.
Nottingham City Council Housing Services is seeking to procure replacement digital care alarms and associated peripherals to enable the Nottingham on Call (NoC) service to continue to provide an effective and quality service to its customers ahead of the 2027 PSTN switch off. The service has made over 70% progress towards the digital replacement programme and is looking to partner with a single supplier to complete this process to ensure that best value is achieved. The NoC service is currently seeking to expand its service offer to take advantage of the opportunities that digital connections bring. This includes both mobile care solutions and the ability to provide proactive care through data monitoring. This tender is concerned with the provision of digital alarms to continue our replacement care alarm programme as well as providing a mobile alarm offer.
- The authority expects to re-tender this requirement around 1 Jan 2029, 23:59 GMT.
CPV: Burglar and fire alarms · Maintenance and repair of information technology equipment · Medical equipments, pharmaceuticals and personal care products · Radio, television, communication, telecommunication and related equipment
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Places
- up to 1 suppliers · 3 bids received (3.0 per place) · 1 appointed (full)
- Framework period
- 2 yrs · up to 4 yrs from 1 Nov 2025
Published description of the framework
Single supplier framework and prices set out in the pricing schedule for the provision of the goods.
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality - contract delivery: 45%
- Total cost of unit prices: 50%
- Social Value: 5%
Published award criteria (3)
- Total cost of unit prices
- Quality - contract delivery
- Social Value
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
- “Assistive Technology, Alarms and Peripherals” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use the vehicle
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Jan 2029
- First published
- 7 Aug 2025, 01:14 BST
- Last source update
- 11 Nov 2025, 13:52 GMT
- Award evaluation window
- Submission end – 29 Sept 2025
- Authority reference
CPU 7181- FTS notice number
2025/S 000-046707- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0582e6Find a Tender- Contract terms summary
30 days
How it was run
Official notice- Appointment period ends
- 3 Sept 2025, 15:00 BST
- Clarification deadline
- 3 Sept 2025, 15:00 BST
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
7 Aug 2025 → 11 Nov 2025 · 8 dates- Tender notice published7 Aug 2025, 01:14 BST
- Clarification questions by3 Sept 2025, 15:00 BST
- Admission / appointment period endsperiod end, not a bid countdown3 Sept 2025, 15:00 BST
- Award decision expected by382 days ago29 Sept 2025, 23:59 BST
- Assessment summaries sent365 days ago17 Oct 2025, 00:00 BST
- Standstill ends353 days ago28 Oct 2025, 23:59 GMT
- Contract starts350 days ago1 Nov 2025
- Latest notice published339 days ago11 Nov 2025, 13:52 GMT
Notice history
5 events · 3 releases on Find a Tender · since 7 Aug 2025- Tender notice published7 Aug 2025, 01:14 BSTUK4
- Contract award notice published17 Oct 2025, 18:18 BSTUK6
- Status changed to complete17 Oct 2025, 18:18 BST
- Contract signature expected30 Oct 2025, 23:59 GMTscheduled
- Contract details notice published11 Nov 2025, 13:52 GMTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Careium UK LimitedSME3 Nov 2025 – 2 Nov 2029 | £1,400,000 | 17 Oct 2025 | Awarded |
Contracts
Contract 1 · Careium UK LimitedSME
- Signed
- 30 Oct 2025
- Value
- £1,400,000
- Period
- 3 Nov 2025 – 2 Nov 2029
- Status
- active
3 agreed KPIs: On Time In Full Deliveries · Responsiveness · Missing Deliveries
- On Time In Full Deliveries, 100% of product on time in full according to requirements of the purchase order.
- Responsiveness, Supplier items delivered within 10 working days of a complete order being received (for orders of 10 or more items)
- Missing Deliveries, Missing deliveries to be delivered within 5 working days of notification
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders · 6 at stage one | 0 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- CAREIUM UK LIMITEDFramework contractor
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender