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Published 13 Dec 2022, 21:35 GMT

Official UK procurement notice

COV - Revenues & Benefits Remote Processing

Official notice

Authority: Coventry City Council (Local council)

ServicesOpen procedure
Sectors: Administration, defence and social security services (75) Delivery: West Midlands (UKG3)
Published estimate£2,200,000≈ £314k / year
Submissions closed 18 Jan 2023awarded 10 Feb 2013
Awarded to NEC Software Solutions LTD
Contract term 7 yrsends 31 Mar 2030 · starts 1 Apr 2023

What is being bought

Published requirement description

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of

Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout

the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times.

At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an

external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required.

Please note - this ITT was previously published but was withdrawn (Find a Tender notice reference: 2022/S 000-029687) and was re-issued with some amendments to the ITT documentation.

  • Recurrence: 2029

CPV: Benefit services

The lotProcurement structure

single lot · value published
Lot #1Awarded 7 yrsPublished value£2,200,000
Contract period: 1 Apr 2023 – 31 Mar 2030 (7 yrs)
Delivery: West Midlands · Remote
Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 50%Price: 50%
Published sub-criteria (2)
  • Qualitative Questions: 50%
  • price: 50%
Published award criteria (2)
  • Qualitative Questions: 50
  • Price: 50
What this means for your bid
  • Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · 2029
First published
13 Dec 2022, 21:35 GMT
Last source update
8 Mar 2023, 09:51 GMT
Award evaluation window
18 Jan 2023 – …
Authority reference
COV-15098
FTS notice number
2023/S 000-006690
Classification (CPV)
Benefit services
Delivery area
West Midlands (UKG3)
Official registry OCID
ocds-h6vhtk-038d36 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic payment

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
18 Jan 2023, 10:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
18 Jan 2023, 10:05 GMT
Detailed submission instructions & authority contactsFrom official release

www.csw-jets.co.uk ↗

Timeline

18 Jan 2023 → 1 Apr 2023 · 4 dates
  1. Submission deadline
    18 Jan 2023, 10:00 GMT
  2. Bids opened
    18 Jan 2023, 10:05 GMT
  3. Notice published
    8 Mar 2023, 09:51 GMT
  4. Contract starts
    1 Apr 2023, 00:00 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    8 Mar 2023, 09:51 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £2,200,0001 contract exc. VAT
Bids received 3
Contracts signed 1latest 10 Feb 2013
Awarded toValueDateStatus
NEC Software Solutions LTD£2,200,000 †—Awarded

Contracts

  • COV - Revenues & Benefits Remote Processing · NEC Software Solutions LTD

    Signed
    10 Feb 2013
    Value
    £2,200,000
    Period
    … – 31 Mar 2030
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids · 3 electronic0——

Contracting authority & participating public bodies

Coventry City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Council House,Earl Street, COVENTRY, West Midlands, CV15RRContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Coventry City Council Legal ServicesReview body Coventry

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria