TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

Contract

Call centre
London (UKI44)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Phoenix Community Housing: "Contract". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityPhoenix Community HousingScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Phoenix Community Housing
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Phoenix Community Housing. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.9Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 7 active published awards; 7 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityPhoenix Community Housing
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published18 Oct 2021, 16:14 BST
Last source update18 Oct 2021, 16:14 BST
Recurring procurementNot published
ClassificationCall centre
Delivery area
London (UKI44)
OCIDocds-h6vhtk-02b98a
What is being bought
Phoenix are seeking a supplier who can evidence an excellent track record of providing a ‘high standard’ of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix’s residents (or persons acting on their behalf) outside of Phoenix’s normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix’s core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.
What changed
From the official release history
  1. Status changed to complete
    18 Oct 2021, 16:14 BST
  2. Official notice release published
    18 Oct 2021, 16:14 BST
  3. Submission deadline changed to published date
    18 Oct 2021, 16:14 BST
  4. Status changed to active
    8 Jun 2021, 14:25 BST
  5. Official notice release published
    8 Jun 2021, 14:25 BST
  6. Submission deadline changed to 12 Jul 2021, 12:00 BST
    8 Jun 2021, 14:25 BST
  7. Buyer information updated
    8 Jun 2021, 14:25 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    One stage process, tenders are invited and all documents and schedules to be provided as specified. After close of tender these will be evaluated. There may be interviews with shortlisted bids after which a contract will be awarded. Response to the brief: (no more than 3 x A4 pages in 12pt font, single spaced in Times New Roman or Arial Font) Your tender should include the following documents 1 Completed invitation to tender document, attached 2 How you propose to provide this service 3 Proposal in response to this brief including fees for the 4 service including cost breakdowns 5 Examples of how you have provided this service for other organisations to include results and outcomes associated with resident satisfaction 6 A resource statement including the management structure which is in addition to the brief Please note we will receive and answer any questions online through Mytenders. Please do not e mail questions directly to Natasha Briscoe or James Peters or any other Phoenix staff. Please also submit with your tender your policies on the following areas: 1 Modern Slavery and Human Trafficking 2 Corporate and Social Responsibility Policy 3 Anti-bribery and Anti-corruption Policy 4 Ethics Policy 5 Data and Privacy Policy 6 Safeguarding Policy 7 Equalities Policy
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    18 Oct 2021, 16:14 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 18 Oct 2021, 00:00 BST · £48,000
Commercial outcome and competition
Awards
NPA
Not published · Not published · active
Contracts
Contract
£48,000 · signed 18 Oct 2021, 00:00 BST · active
Bid statistics
bids: 5 (lot 1)
electronicBids: 5 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Phoenix Community Housing

Contracting authority GB-FTS-3560
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published