Official UK procurement notice
Contract · NPA for Phoenix Community Housing (Jun 2021)
Authority: Phoenix Community Housing (Public body)
What is being bought
Published requirement descriptionPhoenix are seeking a supplier who can evidence an excellent track record of providing a ‘high standard’ of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix’s residents (or persons acting on their behalf) outside of Phoenix’s normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix’s core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1One stage process, tenders are invited and all documents and schedules to be provided…AwardedRenewal
One stage process, tenders are invited and all documents and schedules to be provided as specified. After close of tender these will be evaluated. There may be interviews with shortlisted bids after which a contract will be awarded.
Response to the brief: (no more than 3 x A4 pages in 12pt font, single spaced in Times New Roman or Arial Font)
Your tender should include the following documents
1 Completed invitation to tender document, attached
2 How you propose to provide this service
3 Proposal in response to this brief including fees for the 4 service including cost breakdowns
5 Examples of how you have provided this service for other organisations to include results and outcomes associated with resident satisfaction
6 A resource statement including the management structure which is in addition to the brief
Please note we will receive and answer any questions online through Mytenders. Please do not e mail questions directly to Natasha Briscoe or James Peters or any other Phoenix staff.
Please also submit with your tender your policies on the following areas:
1 Modern Slavery and Human Trafficking
2 Corporate and Social Responsibility Policy
3 Anti-bribery and Anti-corruption Policy
4 Ethics Policy
5 Data and Privacy Policy
6 Safeguarding Policy
7 Equalities Policy
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (5)
- Response to brief: 20%
- Response to questions: 20%
- Previous experience: 20%
- Added value: 10%
- price: 30%
Published award criteria (5)
- Response to brief: 20
- Response to questions: 20
- Previous experience: 20
- Added value: 10
- Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 8 Jun 2021, 14:25 BST
- Last source update
- 18 Oct 2021, 16:14 BST
- Award evaluation window
- 12 Jul 2021 – …
- FTS notice number
2021/S 000-025983- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02b98aFind a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
Publisher note: (MT Ref:224205)
How it was run
Official notice- Submission deadline
- 12 Jul 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 12 Jul 2021, 12:00 BST
Timeline
12 Jul 2021 → 18 Oct 2021 · 4 dates- Submission deadline12 Jul 2021, 12:00 BST
- Bids opened12 Jul 2021, 12:00 BST
- Bids must remain valid until11 Oct 2021, 23:59 BST
- Notice published18 Oct 2021, 16:14 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete18 Oct 2021, 16:14 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| NPA | £48,000 † | — | Awarded |
Contracts
Contract 025983-2021-1 · NPA
- Signed
- 18 Oct 2021
- Value
- £48,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- NPAAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria