Find a TenderAwardedContract details notice

Published 15 May 2025, 10:23 BST

Official UK procurement notice

Contract for Remote Concierge Service Maintenance

Authority: City & County of Swansea (Local council)

ServicesBelow threshold - open competitionBelow thresholdSME suitable

Sectors: Radio, television, communication, telecommunication and related equipment (32)Security, fire-fighting, police and defence equipment (35)Repair & Maintenance (50)

+1 more

IT Services & Software (72)

Delivery: Wales (UKL18)

Published estimate£45,000≈ £15k / year · £54,000 inc. VAT0.4% below published estimate

Submissions closed 12 Jun 2025awarded 1 Jul 2025

Awarded to Openview Security Solutions Limited

Contract term 3 yrsends 3 Aug 2028 · up to 3 Aug 2030 with extensions · starts 4 Aug 2025

What is being bought

Published requirement description

Remote Concierge Service (referred to as RCS) is to enable the Landlord Service, via the Neighbourhood Support Unit (referred to as NSU), to provide a safe and secure environment for all the residents living at Griffith John St (blocks 1 &2) and Matthew St (blocks 1 & 2). The NSU is a 24-hr service based in a control room at Central Area Housing Office. The RCS will be monitored from a dedicated workstation. The primary purpose of the RCS is to enable the NSU to monitor, intercept and screen visitors via the door entry system to minimise anti-social behaviour and crime and disorder

CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment · Surveillance and security systems and devices · Telecommunications equipment and supplies · Television and radio receivers, and sound or video recording or reproducing apparatus

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEPublished value£45,000

Contract period: 4 Aug 2025 – 3 Aug 2028 (3 yrs) · up to 3 Aug 2030 with extensionsValue: £45,000 exc. VAT · £54,000 inc. VAT

Delivery: WalesEligibility: SME eligible

Extensions: Up to 24 months

32300000 Television and radio receivers, and sound or video recording or reproducing apparatus 32500000 Telecommunications equipment and supplies 35120000 Surveillance and security systems and devices 50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 30%Price: 70%

Published award criteria (2)

Quality
Price

What this means for your bid

Price carries 70 of 100 points: a 10% discount moves about 7 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - open competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Below threshold
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 15 May 2025, 10:23 BST
Last source update: 4 Jul 2025, 12:04 BST
Authority reference: CCS/25/024
FTS notice number: 2025/S 000-021590
Latest notice: Contract details notice (UK7)
Classification (CPV): Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipmentSurveillance and security systems and devicesTelecommunications equipment and suppliesTelevision and radio receivers, and sound or video recording or reproducing apparatus
Delivery area: Wales (UKL18)
Official registry OCID: ocds-h6vhtk-0513ff Find a Tender

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on Sell2Wales

Supplier login requiredElectronic submission allowed

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Submission deadline: 12 Jun 2025, 12:00 BST
Clarification deadline: 5 Jun 2025, 12:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed

Detailed submission instructions & authority contactsFrom official release

etenderwales.bravosolution.co.uk ↗

itt_117297 - Remote Concierge Service Maintenance

Timeline

15 May 2025 → 4 Aug 2025 · 5 dates

Tender notice published
15 May 2025, 10:23 BST
Clarification questions by
5 Jun 2025, 12:00 BST
Submission deadline
12 Jun 2025, 12:00 BST
Latest notice published
4 Jul 2025, 12:04 BST
Contract starts
4 Aug 2025, 00:00 BST

Notice history

3 events · 2 releases on Find a Tender · since 15 May 2025

Tender notice published
15 May 2025, 10:23 BST
UK4
Contract details notice published
4 Jul 2025, 12:04 BST
UK7
Status changed to complete
4 Jul 2025, 12:04 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £44,8001 contract exc. VAT

Contracts signed 1latest 1 Jul 2025

Awarded to	Value	Date	Status
Openview Security Solutions LimitedSME	£44,800 †	—	Awarded

Contracts

Contract for Remote Concierge Service Maintenance · Openview Security Solutions LimitedSME
Signed
1 Jul 2025
Value
£44,800
Period
3 Aug 2025 – 2 Aug 2028 · up to 2 Aug 2030 with extensions
Status
active
Extensions
Up to 24 months

Contracting authority & participating public bodies

City & County of Swansea

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PYYD-8699-BJGD Civic Centre, Swansea, Wales, SA1 3SNContact email

Bidders & participating suppliers

1 commercial party on the notice

OpenView Security Solutions LtdAwarded supplierGB-PPON: PJZV-6996-LDGN Openview House, Chesham Close, Essex, London, RM7 7PJContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender4 Jul 2025, 12:04 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender15 May 2025, 10:23 BST