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Contract for PCI Secure Telephone Payments Solution

Telephone and data transmission services
North East (UKC22)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: GATESHEAD COUNCIL: "Contract for PCI Secure Telephone Payments Solution". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityGATESHEAD COUNCILScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: GATESHEAD COUNCIL
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for GATESHEAD COUNCIL. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.6Bids / Report
15.6% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 66 active published awards; 64 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityGATESHEAD COUNCIL
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published25 Jan 2022, 08:36 GMT
Last source update25 Jan 2022, 08:36 GMT
Recurring procurementNot published
ClassificationTelephone and data transmission services
Delivery area
North East (UKC22)
OCIDocds-h6vhtk-02be21
What is being bought
Gateshead Council (the Council) has procured a PCi secure telephone payments solution that allows Council employees and customer service agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
What changed
From the official release history
  1. Status changed to complete
    25 Jan 2022, 08:36 GMT
  2. Official notice release published
    25 Jan 2022, 08:36 GMT
  3. Submission deadline changed to published date
    25 Jan 2022, 08:36 GMT
  4. Status changed to active
    21 Jun 2021, 10:45 BST
  5. Official notice release published
    21 Jun 2021, 10:45 BST
  6. Submission deadline changed to 6 Jul 2021, 12:00 BST
    21 Jun 2021, 10:45 BST
  7. Buyer information updated
    21 Jun 2021, 10:45 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remained an area of potential risk. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    25 Jan 2022, 08:36 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 13 Jan 2022, 00:00 GMT · £293,818
Commercial outcome and competition
Awards
Capita Business Services Limited
Not published · Not published · active
Contracts
Contract for PCI Secure Telephone Payments Solution
£293,818 · signed 13 Jan 2022, 00:00 GMT · active
Bid statistics
bids: 6 (lot 1)
Buyer and organisations in this procedure

GATESHEAD COUNCIL

Contracting authority GB-FTS-7372
View buyer profile

  • GATESHEAD COUNCIL
    buyer

    Regent Street, Gateshead, UKC22, NE81HH
    hannahmillar@gateshead.gov.uk

  • Capita Business Services Limited
    supplier

    Chippenham, UKK1

  • The Borough Council of Gateshead
    reviewBody

    Gateshead
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published