Official UK procurement notice
Contract for PCI Secure Telephone Payments Solution
Authority: Gateshead Council (Local council)
What is being bought
Published requirement descriptionGateshead Council (the Council) has procured a PCi secure telephone payments solution that allows Council employees and customer service agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
CPV: Telephone and data transmission services
The lotProcurement structure
single lot · no lot value publishedLot #1Gateshead Council (the Council) provides paid for services to the citizens of GatesheadAwarded
Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remained an area of potential risk. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- As stated in tender: 65%
- price: 35%
Published award criteria (2)
- As stated in tender: 65
- Price: 35
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 21 Jun 2021, 10:45 BST
- Last source update
- 25 Jan 2022, 08:36 GMT
- Award evaluation window
- 6 Jul 2021 – …
- Authority reference
DN551449- FTS notice number
2022/S 000-002102- Accelerated
The Council substantiated a state of urgency rendering a longer time limit for receipt of tenders impracticable.
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02be21Find a Tender
How it was run
Official notice- Submission deadline
- 6 Jul 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 6 Jul 2021, 12:01 BST
Timeline
6 Jul 2021 → 25 Jan 2022 · 3 dates- Submission deadline6 Jul 2021, 12:00 BST
- Bids opened6 Jul 2021, 12:01 BST
- Notice published25 Jan 2022, 08:36 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete25 Jan 2022, 08:36 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Ltd | £293,818 † | — | Awarded |
Contracts
Contract for PCI Secure Telephone Payments Solution · Capita Business Services Ltd
- Signed
- 13 Jan 2022
- Value
- £293,818
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The Borough Council of GatesheadReview body
Bidders & participating suppliers
1 commercial party on the notice- Capita Business Services LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.