Official UK procurement notice
Contact Centre Telephony · UK public procurement notice
Authority: Warwickshire County Council (Local council)
What is being bought
Published requirement descriptionWarwickshire County Council (the "Council") is seeking a Supplier to provide a Contact Centre telephony solution/service (the "Solution").
The Solution must include the following core requirements:
- be cloud-based and delivered as software as a service ("SaaS") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required;
- capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs;
- able to fully integrate with Microsoft Teams;
- capable of delivering omnichannel communications including IVR;
- scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users.
The Solution must further allow select Council users to perform day-to-day administration tasks including:
- managing user accounts (where this is not performed through federated ID management);
- recording voice messages;
- editing form options; and
- managing call queues.
CPV: Postal and telecommunications services
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 22 Mar 2023, 09:39 GMT
- Last source update
- 22 Mar 2023, 09:39 GMT
- FTS notice number
2023/S 000-008257- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03b4ecFind a Tender
- Why no open competition
- No tenders or no suitable tenders/requests to participate in response to restricted procedure
- Published justification
This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition via CCS Framework RM3808 to which no suitable tenders were received
Publisher note: This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Britannic Technologies LimitedSME | £755,034 † | — | Awarded |
Contracts
Contact Centre Telephony · Britannic Technologies LimitedSME
- Signed
- 22 Feb 2023
- Value
- £755,034
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Britannic Technologies LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.