Contact Centre Telephony

{
  "id": "008257-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 2,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-03-22T09:39:22Z",
  "ocid": "ocds-h6vhtk-03b4ec",
  "buyer": {
    "id": "GB-FTS-23770",
    "name": "Warwickshire County Council"
  },
  "awards": [
    {
      "id": "008257-2023-1",
      "title": "Contact Centre Telephony",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-2097097",
          "name": "Britannic Technologies Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-03b4ec",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "Option of extending by an additional 12 month period"
        },
        "hasOptions": true,
        "description": "Warwickshire County Council (the \"Council\") is seeking a Supplier to provide a Contact Centre telephony solution/service (the \"Solution\").\nThe Solution must include the following core requirements:\n-\tbe cloud-based and delivered as software as a service (\"SaaS\") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required;\n-\tcapable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs;\n-\table to fully integrate with Microsoft Teams;\n-\tcapable of delivering omnichannel communications including IVR;\n-\tscalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users. \nThe Solution must further allow select Council users to perform day-to-day administration tasks including:\n-\tmanaging user accounts (where this is not performed through federated ID management);\n-\trecording voice messages;\n-\tediting form options; and\n-\tmanaging call queues.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Solution must be within stipulated financial envelope",
              "type": "cost",
              "description": "100"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKG"
          }
        ]
      }
    ],
    "title": "Contact Centre Telephony",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Warwickshire County Council (the \"Council\") is seeking a Supplier to provide a Contact Centre telephony solution/service (the \"Solution\").\nThe Solution must include the following core requirements:\n-\tbe cloud-based and delivered as software as a service (\"SaaS\") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required;\n-\tcapable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs;\n-\table to fully integrate with Microsoft Teams;\n-\tcapable of delivering omnichannel communications including IVR;\n-\tscalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users. \nThe Solution must further allow select Council users to perform day-to-day administration tasks including:\n-\tmanaging user accounts (where this is not performed through federated ID management);\n-\trecording voice messages;\n-\tediting form options; and\n-\tmanaging call queues.",
    "classification": {
      "id": "64000000",
      "scheme": "CPV",
      "description": "Postal and telecommunications services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition via CCS Framework RM3808 to which no suitable tenders were received",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_PROC_RESTRICTED",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "No tenders or no suitable tenders/requests to participate in response to restricted procedure"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-23770",
      "name": "Warwickshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG13",
        "locality": "WARWICK",
        "postalCode": "CV344RL",
        "countryName": "United Kingdom",
        "streetAddress": "Shire Hall,Market Square"
      },
      "details": {
        "url": "http://www.warwickshire.gov.uk",
        "buyerProfile": "http://www.warwickshire.gov.uk/procurement",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Warwickshire County Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "procurement@warwickshire.gov.uk"
      }
    },
    {
      "id": "GB-COH-2097097",
      "name": "Britannic Technologies Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ",
        "locality": "Guildford",
        "postalCode": "GU4 7WA",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "2097097",
        "scheme": "GB-COH",
        "legalName": "Britannic Technologies Ltd"
      }
    },
    {
      "id": "GB-FTS-92",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "008257-2023-1",
      "title": "Contact Centre Telephony",
      "value": {
        "amount": 755034.31,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "008257-2023-1",
      "dateSigned": "2023-02-22T00:00:00Z"
    }
  ],
  "description": "This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.",
  "initiationType": "tender"
}