Official UK procurement notice
Contact Centre Solution 2025-29
Authority: Cairn Housing Association (Housing)
Sectors: IT Services & Software (72) Delivery: Scotland (UKM75)
Budget not disclosedValue not published
Submissions closed 2 Dec 2024
What is being bought
Published requirement descriptionSupply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.
CPV: System and support services
The lotProcurement structure
single lot · no lot value publishedLot #1As per appended Invitation to TenderCancelledRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (6)
- Channels and Assisting Customers: 20%
- Operator UX and Assisting Operatives: 20%
- Administration and Quality Assurance: 20%
- Support: 5%
- Integrations: 5%
- price: 30%
Published award criteria (6)
- Channels and Assisting Customers: 20
- Operator UX and Assisting Operatives: 20
- Administration and Quality Assurance: 20
- Support: 5
- Integrations: 5
- Price: 30
Conditions of participation1
- Suitability
As per appended tender documents
- Staff
- Names and qualifications of delivery staff must be submitted
What this means for your bid
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 4 Nov 2024, 08:46 GMT
- Last source update
- 6 Mar 2025, 11:04 GMT
- Award evaluation window
- 2 Dec 2024 – …
- Authority reference
CHG11/24-02- FTS notice number
2025/S 000-008169- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b390Find a Tender
Contract terms
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
As per appended tender documents
Publisher note: (SC Ref:792534)
How it was run
Official noticeRun through: Public Contracts Scotland · Who buys & how to bid on PCS
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
- Submission deadline
- 2 Dec 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 60 days from the deadline
- Bids opened
- 2 Dec 2024, 12:30 GMT
Detailed submission instructions & authority contactsFrom official release
Timeline
2 Dec 2024 → 6 Mar 2025 · 3 dates- Submission deadline2 Dec 2024, 12:00 GMT
- Bids opened2 Dec 2024, 12:30 GMT
- Notice published6 Mar 2025, 11:04 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to cancelled6 Mar 2025, 11:04 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
1 further award records carry no date or value.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria