Official UK procurement notice
Contact Centre Services · UK public procurement notice
Authority: Kent County Council (Local council)
What is being bought
Published requirement descriptionKent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
- 24 hours, 7 days a week service provision (essential provision only Out of Hours)
- key telephony services for KCC's customer contacts
- Emergency calls
- Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 17 Feb 2025, 11:01 GMT
- Last source update
- 19 Dec 2025, 14:35 GMT
- Authority reference
SC230157- FTS notice number
2025/S 000-084974- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e286Find a Tender
How it was run
Official notice- Submission deadline
- 19 Mar 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
19 Mar 2025 → 19 Dec 2025 · 2 dates- Submission deadline19 Mar 2025, 12:00 GMT
- Notice published311 days ago19 Dec 2025, 14:35 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete19 Dec 2025, 14:35 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Ltd | £9,142,634 † | — | Awarded |
Contracts
Contract 084974-2025-1 · Capita Business Services Ltd
- Signed
- 17 Dec 2025
- Value
- £9,142,634
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids | — | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Capita Business Services LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.