Find a TenderAwardedContract details notice

Published 26 Jan 2026, 16:36 GMT

Official UK procurement notice

Contact Centre 2026 · UK public procurement notice

Authority: Oxford City Council (Local council)

ServicesCompetitive flexible procedureAbove thresholdSME suitable

Sectors: Radio, television, communication, telecommunication and related equipment (32)Business Services & Consultancy (79) Delivery: South East (UKJ14)

Published estimate£310,000≈ £103k / year · £372,000 inc. VAT5.6% below final estimate

Submissions closed 2 Mar 2026awarded 22 May 2026

Awarded to BDR Technical Solutions Ltd

Contract term 3 yrsends 24 May 2029 · up to 24 May 2031 with extensions · starts 25 May 2026

What is being bought

Published requirement description

Cloud-based contact centre

How the procedure runs: The procurement process is as follows: o Stage 1: Initial Assessment Criteria: Any bidder who passes all the conditions of Stage 1 will proceed to Stage 2. o Stage 2: Assessment against Quality and Price Submissions. The five highest scoring bidders at Stage 2 will be invited to Stage 3. o Stage 3: Bidder presentations: Bidders will be invited to give a virtual, 30-minute presentation, to the evaluation team, to demonstrate their system capabilities. The highest scoring bidder will be awarded the contract.

CPV: Call centre · Telephone exchanges · Telephone switchboards

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsPublished value£310,000

Contract period: 25 May 2026 – 24 May 2029 (3 yrs) · up to 24 May 2031 with extensionsValue: £310,000 exc. VAT · £372,000 inc. VAT

Delivery: South East

Extensions: 2 optional extensions, each for 1 year.

32543000 Telephone switchboards 32551200 Telephone exchanges 79512000 Call centre

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Simple description: Quality Response 55% Social Value Response 10% Price 35%

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 26 Jan 2026, 16:36 GMT
Last source update: 3 Jul 2026, 10:24 BST
Award evaluation window: Submission end – 27 Apr 2026
Authority reference: OCC000919
FTS notice number: 2026/S 000-006817
Latest notice: Contract details notice (UK7)
Classification (CPV): Call centreTelephone exchangesTelephone switchboards
Delivery area: South East (UKJ14)
Official registry OCID: ocds-h6vhtk-060ef9 Find a Tender

How it runs: The procurement process is as follows:
o Stage 1: Initial Assessment Criteria:
Any bidder who passes all the conditions of Stage 1 will proceed to Stage 2.
o Stage 2: Assessment against Quality and Price Submissions.
The five highest scoring bidders at Stage 2 will be invited to Stage 3.
o Stage 3: Bidder presentations:
Bidders will be invited to give a virtual, 30-minute presentation, to the evaluation team, to demonstrate their system capabilities.
The highest scoring bidder will be awarded the contract.

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 2 Mar 2026, 14:00 GMT
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

The tender documents will be published via the Intend portal. Interested bidders can register at the link below:

in-tendhost.co.uk/oxfordcc/aspx/Home ↗

Timeline

26 Jan 2026 → 3 Jul 2026 · 7 dates

Tender notice published263 days ago
26 Jan 2026, 16:36 GMT
Submission deadline228 days ago
2 Mar 2026, 14:00 GMT
Award decision expected by172 days ago
27 Apr 2026, 23:59 BST
Assessment summaries sent148 days ago
22 May 2026, 00:00 BST
Contract starts145 days ago
25 May 2026, 00:00 BST
Standstill ends135 days ago
3 Jun 2026, 23:59 BST
Latest notice published106 days ago
3 Jul 2026, 10:24 BST

Notice history

11 events · 7 releases on Find a Tender · since 26 Jan 2026

Tender notice published
26 Jan 2026, 16:36 GMT
UK4
Tender notice published
3 Feb 2026, 12:25 GMT
UK4
Tender notice published
4 Feb 2026, 11:34 GMT
UK4
Deadline moved to 2 Mar 2026, 14:00 GMT
4 Feb 2026, 11:34 GMT
+4 days · was 26 Feb 2026, 14:30 GMT
Contract award notice published
22 May 2026, 14:06 BST
UK6
Status changed to complete
22 May 2026, 14:06 BST
Contract signature expected
12 Jun 2026, 23:59 BST
scheduled
Contract details notice published
3 Jul 2026, 10:00 BST
UK7
Procurement method changed
3 Jul 2026, 10:00 BST
Contract details notice published
3 Jul 2026, 10:03 BST
UK7
Contract details notice published
3 Jul 2026, 10:24 BST
UK7

Routine re-releases (7)

2026-05: 1 release · 22 May 2026
2026-02: 2 releases · 3 Feb 2026, 4 Feb 2026
2026-01: 1 release · 26 Jan 2026

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £292,7831 award inc. VAT; no net value published

Bids received 109 from SMEs

Contracts signed 1latest 15 Jun 2026

Awarded to	Value	Date	Status
BDR Technical Solutions LtdSMEContact Centre15 Jun 2026 – 14 Jun 2028 · up to 14 Jun 2031Extensions: Three optional extensions, each for one year. · Options: Optional services as described in tender.	£292,783 inc. VAT	22 May 2026	Awarded

Contracts

Contact Centre · BDR Technical Solutions LtdSME
Signed
15 Jun 2026
Value
£232,033 inc. VAT
Period
15 Jun 2026 – 14 Jun 2028 · up to 14 Jun 2031 with extensions
Status
active
Extensions
Three optional extensions, each for one year.
Options
Optional services as described in tender.

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
10final-stage tenders · 11 at stage one	9	0	—

Contracting authority & participating public bodies

Oxford City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PJQW-3663-YMYQ Oxford Town Hall, St Aldates, Oxford, South East, OX1 1BXContact email

Bidders & participating suppliers

1 commercial party on the notice

BDR TECHNICAL SOLUTIONS LTDAwarded supplierGB-COH: 03120336 Caspian House Timothys Bridge Road,, Stratford- Upon-Avon, West Midlands, CV37 9NRContact email

Official documents & specifications (7)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender3 Jul 2026, 10:24 BST
Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender3 Jul 2026, 10:03 BST
Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender3 Jul 2026, 10:00 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender22 May 2026, 14:06 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender4 Feb 2026, 11:34 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender3 Feb 2026, 12:25 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender26 Jan 2026, 16:36 GMT